Post your tech glitches, errors, issues, etc. here.

Beesie

To all of those frustrated with this redesign and the lack of responsiveness from BCO, here's something that might really make your blood boil.

I was searching on the board yesterday when I came upon this thread from late 2017:

Topic: Provide feedback/advice about our site and campaigns?!

I've mentioned here a couple of times that the Mods had come to us years ago with some ideas about this redesign. The thread above is where it all happened. This was the start of the redesign, and all of the changes that we are seeing on the site today were mentioned there - see the Mods post on page 18 of that thread. What's most interesting, and totally frustrating, is that the reaction of the community in 2017 was not positive at all. Even back then, we were questioning why these changes were being made and we were worried about the execution and the implications. Many of the issues that we face today were raised as concerns by those of us commenting back in 2017.

What is even more frustrating is that if you read through the thread, you will see that the Mods were only receptive to input that was supportive of the direction that BCO was headed. Most of us commenting bailed from the discussion because it was clear that BCO was not interested in hearing our concerns. Does that sound familiar?

And here's something else I discovered. After the launch of this redesign, many of us noticed that our post count had been reduced - it appeared that some of our posts had been lost/deleted. We were assured by the Moderators, in their post on March 25th at 6:03PM, that "Just so you know, we only deleted some old political threads, nothing related to breast cancer." Several of us challenged that because we'd lost posts and yet we'd never or only rarely posted in the political threads.

Well, I've discovered the truth. In the thread from 2017 that I've linked above, reference is made to an earlier thread entitled "Pathology Report Project". I mentioned in my post at that time that it was "a concept that was presented to us in June (2017) and did not go over very well. https://community.breastcancer.org/forum/90/topics..." My post included a link to that thread, and guess what? The thread is gone. The link now just goes to this Forum, and the thread is nowhere to be found. So the Moderators lied to us. More than old political threads were deleted. If that thread, which was evidence of the community's rejection of BCO's plan to move towards having members download their pathology reports, has been deleted, what else has been deleted?

We know that our many of our concerns are being ignored by BCO. We now know with certainly that BCO has also been lying to us. What else have they lied about through this whole fiasco? When I read back through the 2017 thread, it is sad and frustrating. The lack of respect for the community was so evident then and it continues today.

It's quite amazing really that there are any members left on BCO - most companies would not be able to get away with treating their customers this way. BCO survives, despite their behaviour, only because the members here have established such strong relationships with each other, and because newly diagnosed patients and those facing breast concerns value so much having the opportunity to speak to others who've walked in their shoes. That is BCO's strength, and they have never understood that or valued that. It's such a shame.

Racheldog

I will try serenity stats direction to find the "Forum" and see if I can start a post for a new topic. No BCO mod answered my question and the FAQ take you in a different direction. I sent a private message to the MODs and......no feedback yet.

Racheldog

So here is what is in the FAQ section now on starting a new Forum:

"Members cannot start new forums but may request that the moderators create one. To request a new forum, send the moderators a private message (select "moderators" from the address pull-down box or click the link in the signature line at the bottom of any moderator's post).Your request will then be considered, and you will be notified of the decision."

Anonymous

racheldog - Do you want to start a new Topic or Forum? The instructions I wrote are to create a new Topic (same as thread). We members haven't been able to create forums in the past. Really, we should've have that capability. What do you want to add?

ETA-If it’s a Topic, you need to pick a specific forum.

LW422

Rachel--you can start a new thread topic, but only moderators can start a new forum. That is not new.

Anonymous

racheldog - To see all the different forums available, you need to click the link below and scroll down.

https://community.breastcancer.org/

Racheldog

I think I found my way to start a new "topic" via finding an existing Forum. I posted something to ask of members under Complimentary Medicine in a new topic of sorts.

What a round about way to do it but it appears it worked. Thanks for all of you---the members---who answered me and tried to assist. Was not the Mods who answered me

Anonymous

racheldog - You did it! It’s exactly how you’re supposed to do it.

Moderators

Sorry racheldog for not responding!

Miriandra

These are all still problems.

There is way too much white space partitioning the fields. It's as if it was designed for a large print format, but the designers forgot to increase the text size.

Here is a screen shot of the Active Topics page. The buffer column is enormous (see red notations). The most important field - the Topics list - is limited to about 2/3 of the screen. Ideally, the Topics field should be closer to 3/4 of the screen. The buffer column needs to be reduced to about a quarter of its current width. If the ad can be reduced in size to let the menu field be narrowed, even better. As you can see above (blue notations), the menu options barely use half the width of the menu field.

Here is a screen capture from one of the forums. The menu, buffer, and user columns take up so much space, the actual posts take up less than half the screen. Some posts even run off the edge of the screen. Again, please reduce the widths of the menu and buffer columns, so the most important elements on the screen take up the most space.

Note: These screen captures came from viewing on a laptop device.

Anonymous

Mods,

Your cross-posting of several articles looks more like bumping activity for show rather than sharing information especially when you put them in the wrong areas.

By the way, how’s that location fix coming?

Anonymous

Mods,

Nothing happens when I click on Privacy Policy. I’d like to be able to manage the cookies you use. How do I view the Cookie Notice? Safari on iPad.

zogo

serenitystat, I just found pages and pages on their privacy policy. And several links they want you to go to in order to set your cookies, or change the setting on your browser? Other sites I've seem make this a simple option to click your preference for that site.

https://www.breastcancer.org/policies/index

Anonymous

zogo - Thank you! That's where the privacy policy link should land. You're right that for other sites, we can modify cookies separately. Since BCO doesn't I've blocked all cookies. ETA - Until I’m ready to post. Annoying!

AliceBastable

All I get on my phone is this

Unless I turn it sideways, but it makes me crazy to try to see one line at a time

Moderators

Serenity,

We're sorry if it appears to you our sharing of Research News articles is anything but trying to get relevant and helpful information out to our members. We can assure you our process for posting Research News articles has not changed since the implementation of the program in 2007, and it will not be changing.

As far as the relevancy of the Enhertu article we posted, the article was posted in relevant areas, and the article itself explains the reasoning why it was posted where it was.

In addition, the location fix is still being worked on.

Thank you.

Anonymous

Mods,

I'm not the only one to question your motives. It appears you want to keep the number of active topics over 100. That used to be done in 24 hours, the original time frame for active, but now it takes at least 5 days, the new time frame.

You have multiple members complaining about having only 10 topics per page instead of 30. By cross-posting several articles multiple times you quickly fill up the shortened page. Sure, we can skip over the duplicates, but it's already annoying to have to click to the next page. On another thread someone mentioned blocking you because of it.

I wasn't asking you to stop sharing information. Would you please be more mindful when you do it?

Moderators

We are happy to take that into consideration

Anonymous

New glitch: When I click on a thread I'm not taken to my last unread post.

This worked fine until recently. Does your tech team enjoy breaking things?

prairiedweller

Sometimes I'm automatically logged in and sometimes I'm not. I joined 3 days ago and the first time I tried to log in it told me my password was incorrect, so I tried to change it and never received the email to change it. Yesterday I was already logged in when I came to the site. Earlier this morning not and it asked for the password again, but I'm not sure what it is. Didn't get the email to change it again. When you click the button to ask for that it just brings you to the homepage, which doesn't make sense. I gave up, closed the window until a few minutes ago to find out I'm automatically logged in again. I have no idea what my elusive password is at this point. I really want to fix this because I like this new community.

Anonymous

Before this “fix” when not logged in, I would get taken to the first post when clicking on a thread. When logged in, I would get taken to the first unread post.

Now it’s inconsistent, logged in or not.

Just now I’m logged in. Clicking on this thread I’m taken to a post *before* my reply which is clearly not my most recent unread post.

SarahMaude

Serenitystat, thanks for noting the “fix” note. However the way this fix was implemented, I’m feeling disoriented every time I click a link. It will tell me I have two unread posts in a thread and I I end up about 4 posts up. I liked it the way it was before.

ceanna

BCO, it is again with great disappointment that so many things remain unfixed after almost 15 weeks of this fiasco. Although it's hard to find a link to the biweekly "tech update" (why do you hide it?) I see that the June 10 posting supposedly shows only three minor things have been "fixed" in two weeks! None of these issues seem to cover what fixes we've been asking for on this thread!!! How could "repairing issue with the ForYou section," which personally I would never use because of your tracking methods, be a priority over the many issues we have raised here????? The first "fix" actually broke our ability to navigate correctly to unread messages. How does BCO continue to be so tone deaf to its membership? What is the timeline for "replatforming" and how can we be part of testing BEFORE you launch? I only see yet another fiasco in the making.

June 10, 2022

Functionality

• Redirected topic link to most recent unread post, rather than first post of thread.

Profile

• Repaired issue with For You section not populating with Recommended Articles.

Design

• Corrected overlapping text appearing at the top of some edited posts.

AliceBastable

I'm still getting "2 unread posts" in this thread AFTER I've read them.

nopink2019

This comment is not intended as a personal criticism to any participant. I think approx 13 posts/day since launch March 1 (page 258) communicates our dissatisfaction & multiple failures of this site. Until some real progress is delivered, I think this forum is only to pacify the audience. Surely the "team" sees the disaster. I believe ignoring their attempt to mollify us (this forum) might send a message. But you do you.

Traveltext

There's 3955 glitch posts since 9 May 2012. Averages about one a day.

nopink2019

Thank you treveltext, I thought this was a new thread since relaunch. Corrected my error

Anonymous

nopink - As a frequent poster to this thread since the redesign, I find it difficult not to feel personally criticized especially with the "you do you" comment. They have added an email address to the login error page and eased up on their news postings to avoid flooding the page. So some of my posts have not been fruitless.

As a techie, if I hear no complaints, my focus will be elsewhere. Some of the recent posts are about new glitches, and this is where we're supposed to post them. Have you not noticed that the tech team has introduced new glitches when implementing a fix? They do not see the disaster unless someone points it out.

I will "do me" as I don't care to be something else.

Traveltext

serenity stat, none of your posts have been fruitless because you have called out the constant array of issues that have beset the site "upgrade". And you deserve a medal for sticking with the task. I can only imagine what is going on behind the scenes at BCO, but I'm sure frustration with the upgrade contractors is a daily thing. I've always felt sorry for the Mods coming on to this post to add yet another glitch and to report so little progress. I used to worry about how my unchangeable 'below the line' text looked, but I'm past that. I used to have a neat, coded sig line like yours and it disappeared. There's no place on my setup page to reinstate it and I can't even take the bungled one down.

Anyway, please keep up your good work for as long as you can bear it.

exbrnxgrl

I appreciate those who have the fortitude to keep bringing up the glitches and issues that are ongoing or newly cropping up. I have little patience left for this so you have my gratitude (Serenity is the most obvious but not the only recipient of my gratitude).

Traveltext,

I have simply given up on my signature line. My situation was a bit unusual , dx wise, and is now a barely accurate reflection of my circumstances.