Post your tech glitches, errors, issues, etc. here.

I signed in just to check my PMs... and I can't find my PMs. I have been able to get to them since this fiasco started; I don't know what happened or where they disappeared to.

AliceBastable, that is priceless. And accurate.

What I see if from 2017/2018.

Mods, I don't think you are responsible for this mess--it's usually someone higher up on the food chain that makes a decision such as upgrading a system. And often they have a friend whose an 'expert'. I've been through 3 of the upgrades since 2009. Personally, I don't think BCO can recover from this as I think it will take a very long time to work all this out.

It' so slow I just don't want to go through all the waiting...and it's a shame as I have checked here everyday for 13 years. This must be devastating for the newly diagnosed.

ceanna, the bco terms of use include this

"In addition, you grant Breastcancer.org a perpetual, exclusive, royalty-free and irrevocable right and license to use, reproduce, modify, adapt, publish, translate, distribute, transmit, publicly display, publicly perform, sublicense, create derivative works from, transfer, and sell any such messages, files or communications, you recognize that your communications will be accessible to other registered users, and you waive all rights to any claim against Breastcancer.org for any actual or alleged infringement of any proprietary rights, rights of privacy or publicity, moral rights and rights of attribution in connection with your communications."

ceanna, moth - Once the moderators asked me if I were willing to let another company use my image showing 15 weekly photos of my post-chemo hair. I declined (that company had nothing to do with my hair growth, but the mods seem to ask permission before using what we post.

Mods,

I think a large part of our frustration is that we don't see marked improvement (although I am sure a lot of effort is going on behind the scenes). Would it be possible to provide a projected timeline for correction of some of the more frustrating issues such as response time, log in issues and the visual format? I know they could not be set in stone but it would certainly help folks manage expectations. The "we hear you and are working on it" is just too vague and frankly too "flip" for me. However I am a person that likes concrete details. Thank you for considering.

Alice, your post was at the top of the page; if it had been on another page, I never would have seen it, of course. Hilarious! All that is missing is every one of us shouting in unison, “Representative!" (In response to, “if you want to speak to a representative, please say “representative" into the phone now).

My web development skills are rusty, but you cannot explain away all the issues as a simple “reskin”.

A reskin would explain the painful stark white background and tiny font.

A reskin should only include changes to the stylesheets. I would love a dark mode stylesheet.

A proper reskin would not affect the functionality or performance of the site.

Why is font size for the total number of pages and posts so much bigger than the font size for the post text that we actually want to read?

kathindc - Oh, the size of the BCO emojis! Looks like their size hasn’t changed. It’s the size of the post text that shrunk.

I could increase the font size through the browser, but that increases the size for all text. The headers are already huge.

Perhaps you could change tech teams. It is obvious that the ones who designed current pages were not able to read the room. White background and barely readable grey fonts are good for trendy fashion sites, but obivously not for this audience of users.

How many donation dollars went to pay for this new web design?

I'd just like my old account (Serendipity09) back

Beesie - Sometimes slow performance can be due to unexpected calls to a data source. If our signature/profile doesn't match what we have entered, then it's coming from somewhere that it shouldn't.

I now go on this site maybe every three days and nothing has improved at all. We are aware that BCO is a non-profit and funds are not plentiful but....someone higher up must have hired a new "design and tech" team which are the ones responsible for this disaster. They deserve money back on whoever they hired to redesign this mess.

When I go on now just to check I do not even bother to look at my posts or favorites anymore. I do not have the time to waste for this sluggish, awful, mess of a site. I go directly to THIS post to see how many feel the same way and see no improvement. And that is sad. Sad that the purpose of this site was to share cancer commentary across a huge audience who now may just give up. A waste of time.

Lastly, as I stated before --- why oh' why when something was working just fine to businesses and/or organizations feel compelled to "change" to something new. Why??? The old site was perfect. Trash this, reclaim lost money spent on this, and go back to the old format. Please.

Here’s what baffles me. The mods have claimed there was testing prior to the “soft” launch. If so, how did no one notice the incredible number of errors and glitches starting with the most basic function, logging in?

For those of you with tech/web design backgrounds, how does this happen?