Post your tech glitches, errors, issues, etc. here.

ceanna

Why are we getting this message for pages 373-374 of this thread:

The Discussion Boards experienced a technical issue from which it could not recover.

Anonymous

and from page 1 now

ETA - works now

Anonymous

Those 2 other pages are working now. 👍

AliceBastable

serenitystat, thanks for that link. I've done it, now let's see if it stays up.

AliceBastable

Hey, the avatars are back! I guess we're supposed to celebrate by ignoring all the other issues, including a DATA BREACH BCO DENIES.

Anonymous

Well, we are treated as feeble-minded invalids.

AliceBastable

I'll wind up feeble-minded if this site keeps getting me so steamed that I'm shorting out brain cells.

moth

Honestly, I no longer care about the image bucket - take pix of my breasts, take my address. I really don't care - or the design of the forums or anything. I just want it to work & people to be able to post & post lots. It's dismal right now

Beesie

One of my long-term pet peeves about this site is that they see members only in the context of our breast disease. The fact that we are intelligent, accomplished women (and men) is lost on them. They might have avoided a lot of the IT mess if they had tapped into the expertise of people like SerenityStat. They might have avoided much of the redesign/strategic direction mess if they had tapped into the expertise of people like me. In real life they never could have afforded me but I would have been happy to assist for free. But to BCO I'm just a feeble-minded invalid breast cancer patient, so instead they got their strategy from a bunch of 20- and 30-somethings who have no breast cancer experience, not much real life experience and probably a whole lot less research, strategy, and business development experience than me (and others on the site with similar subject area expertise). And clearly their IT team, whether their own or from their paid consultants, have a lot less practical experience than SerenityStat and others who have commented.

On so many levels, BCO just don't get it. Given all that has happened with this site, treating us like idiots is the last thing they should be doing. Because intelligent accomplished women (and men) won't stand for that.

MinusTwo

'MODS - as Beesie so kindly posted - yes I have been signing out just the way you said. But this is the second or third time that process has broken. I can not even get to the "my profile" screen, which Beesie apparently could. And the answer you so nicely sent is exactly what the same one you sent last time. It's not me - IT'S BROKEN. i do know how to sign off. It was not working again yesterday. We'll see what happens today.

Traveltext

I’m with moth. Since my profile, stories, articles and images are easily accessed by a Google search, privacy on BCO is not an issue for me. I’ve been here eight years mainly dealing with men newly diagnosed and on the main IBC board. The men have been absent for a few years, but the IBC forum is still going, even still working, and is serving BCO’s basic function; people helping people. Dismal is the right word for the current situation here, though. Meanwhile, Twitter and Facebook are way more dynamic for my topics and I believe it is social media that has stolen the march on BCO. That said, those looking for privacy had, until recently, a place here. For these people, I hope this site recovers

ThreeTree

Beesie - Not long after this whole mess started, I suggested to the moderators that they hire you and at that time Summerangel, as she seemed to be the one posting with all the tech experience. Now, like you suggest, I think that someone like SerenityStat could offer a lot in the tech department, and that you could offer much in the strategy and planning arena. I don't know why they never thought to draw on the obvious expertise here that many appear to have. They are so out of touch with the members!

There really seems to be no "leadership" of this organization at all. I'm also coming to think that the moderators don't get any more support from the "leadership" than the members do. As you suggested before, it looks like it is time for some serious housecleaning at the top levels.

I really appreciate all that you, SerenityState, Ceanna, Wrenn, and more continue to contribute through this abomination. Thank you all for sticking with this.

ThreeTree

My bad - SerenityStat, no SerenityState. I'd try to edit the original, but afraid the post would be lost.

Anonymous

threetree - No prob☺️

moth, traveltext - I’m like you with no concerns about my own privacy, but I take data privacy seriously. The breach of the image data can lead to potential harm to victims. I used to work on identifying potential victims of credit card fraud, so I may be bringing my own bias, but all of us are, I suppose.

ThreeTree

SerenityStat -

wrenn

I too have no concerns for my personal privacy but everything isn't about me. I feel for those who have voiced their concerns.

I do have a strong aversion to being snowed and this is my complaint with BCO. The disrespect is shameful

Beesie

Ditto. No concerns about my own privacy - I've been here long enough to know to be careful.

What does concern me, a lot, is that it appears that the security of private message pictures was compromised. Have individuals on this site shared highly private pictures and report images via PM? Absolutely. I've received some. That should be concerning to all of us.

Traveltext

I get it that others are concerned wrenn, but many I know are happy to stay and post answers and encourage newbies, regardless. The BCO goal, to modernise and better monetise the site, may well be out of reach given the dual task of retaining the ancient code for the community database for those here just to post, and bringing the main site into the modern website era, one that works on all platforms and browsers. As to the talent here, it is immense and there is so much excellent analysis of the problems and suggestions for improvements that I’m surprised BCO hasn’t put a members advisory group together on this very topic. I was on such a group last year looking at ways to improve the user experience here. Looking at the last email from this group leader, I see it was reported that the main site was ready for launching, but the community update was to be launched later on. The next thing I knew, the whole kit and kaboodal was live. What could possibly go wrong, I thought. 😀

Beesie

My logout isn't showing up again. I click "My Account" and the page doesn't load. It worked earlier today, after not working last night, but now isn't working again.

Anonymous

traveltext - Which is it? Many people are happy to stay and post or is it dismal? Ancient code? Another excuse. Thinking the main site could be updated with the expanded user profile WITHOUT affecting the community pages? Incompetence.

Anonymous

Beesie - It must be the fragile code that gets worn out by day’s end. 🙃

wrenn

That many are still here and posting doesn't mean they are "happy". It is a sign that we are desperate to keep the connections that helped us through a very difficult time and continues to help. And many generous enough to still try to help the few newcomers. Mixed messages are not helpful.

Anonymous

Been trying very hard not to think about what’s going wrong with the site.

If things seem to get wonky about the same time, are there any scheduled processes that are running at the same time? Reschedule or add more resources.

I want to amend what I wrote about changes in the main site affecting the community pages. It’s possible for that to have happened on the surface, but changes under the hood were needed to keep the community pages appear unaffected. The main problem is that no one thought about it long before making the redesign live.

Sadiesservant

Wrenn, I actually find ‘desperate’ a bit harsh although I recognize that it was not your intention. I am not desperate but I do want to get back to the place of support and caring that I have cherished since my MBC diagnosis. I am also with Traveltext and Moth. I am very careful about what I post and while I agree that it is worrisome how it appears to have been handled, I personally have no concerns about my data (including my very long treatment list).

I truly appreciate everyone’s efforts to identify glitches and support to right the ship but sometimes wonder what outcome folks are looking for. Ultimately, we need to keep in mind that BCO is a not for profit organization that has provided a valuable service for many more years than I have been a member. I’m fairly certain this mess was not done purposely. Why would any organization go down this path? I worry that, if we are not mindful, we could end up with no community forum which would be tragic in my eyes.

I too would be happy to provide whatever support to BCO is necessary to get things back to normal. Moth described it as sad some time ago. That’s where I seem to be stuck… sad that things continue to spin, making it difficult to focus on the important bits… supporting each other, sharing information and trying to live. I realize I’m at a different place than many… the clock is ticking which makes it that much more significant that things have gone so awry. So, not desperate but really want to get back to the vibrant community that has helped me so much. I miss everyone! 😊

AliceBastable

What Wrenn said, × 1000.

wrenn

I posted this earlier but the post disappeared. I'll try again.

Sadieservant, I should have said that I was desperate and not speak for anyone else. Sorry.

Anonymous

sadiesservant - People concerned about their private images may not be willing to post publicly. Wanting everyone to come back without correcting what drove them away seems like wishful thinking.

Beesie

Sadieservant,

Did you see the posts that show that BCO and their high-priced, high-profile design partners have been working on this redesign for 4 years?

Did you see the posts that show how much BCO spent on IT for this project, just in one year (never mind all 4 years)?

Did you see the posts that show the press release and media from BCO and their partners, all issued 2 weeks after this disaster was launched? As BCO was about to shut down the site for a week because it was operating so poorly, they were issuing a press release talking about their wonderful redesign.

Did you see the posts that refer to the future plans that BCO have, whereby they want people to download their medical files to this site? Scary, isn't that, knowing that they couldn't keep our images secure?

With all that, what I want is for someone from BCO to be honest about everything that's been going on. What I want is for BCO to be honest about their future plans for the site. What I want is for BCO to re-evaluate their capabilities, given this disaster, and understand & admit that they are not qualified or capable of shifting the site in the direction they plan. They are the ones destroying this site, not those of us raising the issues.

That's my off the top-of-my-head short list.

Anonymous

I would love to not spend so much time on this thread. It was not my intention to make the site worse. I don’t think I did. I even tried to share my workarounds. I disagreed with the excuses by the tech team. We deserve better, so yes, I point out issues to try to right the ship. Otherwise there are people who will stay away.

Moderators

Hello,
We have an update regarding community member access to uploaded images, which were temporarily removed. We have now restored user access to images on our site and enabled the functionality to view and edit your avatar images, images with posts, and images in private messages in the community discussion forums.Some images may not render properly within posts, private messages, and your avatar. We are working to resolve this over time. To help us in this effort, please contact us if you do not see your avatar or images being displayed.We understand that you may have concerns about the images you have stored with us. To help address your concerns, we want to let you know the measures we have taken:

• We reconfigured the Amazon Web Services (AWS) S3 bucket, our cloud storage container, where images are stored to tighten access and role permissions per AWS best practices.
• We removed the metadata associated with all historical and new uploaded images. This metadata is standard information that specifies the formats for images, sound, and ancillary tags used by digital cameras and commonly displayed on digital images.
• As an additional layer of security, we also implemented pre-signed tokens that allow only the community website (or approved breastcancer.org staff) to load or download images.

If you would like to have your posts containing images removed, you can do so by deleting your post or private message in the community. If you wish to remove your member profile photo, you can do so under Settings within your profile.We thank you for your patience and sincerely apologize for any inconvenience this may have caused you.

Thank you,
The Breastcancer.org team