Post your tech glitches, errors, issues, etc. here.

exbrnxgrl - Not enough quality testing. You test what could be impacted by changes, but you also should have general tests.

The default avatar is new. I had wondered if this was adding to the page load time. It could if the default avatar is generated as the page loads. The faster way is to set the avatar used at the data source.

What on earth is going on now? I got on the site, hit the log in, and instead of the usual blank page, got a place to actually log in - but my auto fill name and password weren't there. So I submitted my email address to get a new password link to be sent to me. Nope, no incoming email, even checked spam and every other category. So I backed up to the sign-in page and thought that as long as I was here, I could at least read a few things. On the forums first page, it looked like it does when I'm not logged in, with no unread post count under the topics. So I clicked this page, and was surprised that it (eventually) sent me to the last page - and there's my icon, and this message box. So... the "fix" just made things screwier than they were?

I WOULD ALSO LIKE TO POINT OUT THAT WHEN GETTING THE APPLICATION ERROR PAGE, IT SAYS “OUR SITE IS CURRENTLY DOWN." THAT IS INCORRECT. THE FIRST X NUMBER OF TIMES THIS PAGE CAME UP FOR ME, I ACTUALLY BELIEVED I COULD NOT PROCEED FORWARD ON THE FORUM SO I MOVED ON TO OTHER INTERNET THINGS. EXCEPT THE ENTIRE SITE ISN'T DOWN WHEN YOU GET THAT MESSAGE. HOWEVER, I CAN IMAGINE A LOT OF USERS THINKING THEY CAN'T ACCESS ANYTHING FURTHER FROM BCO WHEN THEY READ THAT, SO THEY, TOO, MOVE ON.

WHAT'S IT BEEN NOW, ABOUT 10 DAYS SINCE THE ILLUSTRIOUS NEW FORMAT CAME OUT? NOT THAT I'M COUNTING OR ANYTHING.

exbrnxgrl - testing was most likely done on a limited basis in an environment that didn't actually fully mimic the production environment. It looks like a lot of the errors happening on the site are CORS errors (https://developer.mozilla.org/en-US/docs/Web/HTTP/...) or similar resource errors. This doesn't surprise me if they moved to AWS or a different AWS instance and didn't test correctly. My company recently had to move several applications to a different AWS instance and we saw quite a few of these types of errors in our testing. So, in order to go live we did 3 "trial run" deployments to production (after doing 2 trial run deployments in an integrated test environment). Each time we found and corrected errors until we had all of them fixed. We did these trial runs after working hours and did the switch for a couple of hours only, then switched back to the old site. Once we went live and did the switch for good everything worked as it should.

As for "reskinning", I agree that this can't be a reskin alone. Stylesheets are easily changed, which is actually a fun thing to do. It's easy to change font sizes and weights and colors, and this doesn't touch the actual functionality of the site or app. I'm wondering why the developers for this site haven't at least changed the font size and weight of posts, it's a simple thing to do and would help a bit.

I'm so frustrated with this site. Get the message the site is down. Play around going back and forward and lo and behold the next thing I know I've hit upon a live page. Poof like that, I'm in. This feels like something a grade schooler did begging to do web design. Don't even try on the iPad anymore. Sorry, not sorry! 🤷

Edited to take out an emoji the site put in for me.

serenitystat, summerangel, and cyathea,

Thank you for the explanations. I find it mind blowing that this may not have been tested on real users. I am not going to get myself upset or stressed over this. For as much as bco has been important to me this unfortunate mess is not worth stressing me out in any way

Because my brain is always seeking to find humor, even in less than humorous circumstances, I have been endlessly amused by my funny log in attempts. I think I have it worked out. Hit “log in” see the log in page flash for a second then go blank. Go back to drop down menu hit “Join our community “ and voilà! I am somehow logged in with doing anything else. No password, no touchID! Quite amusing 😂. BTW, if I go straight to “Join our community “ it doesn’t work. I must get the blank log in page first and then join our community. It is so strange that I just have to laugh 😂.

I'm quite sure whatever I say here has been mentioned but I have found that by far the most frustrating aspects of the site are the slow loading times and the glaring white background with small black lettering. I'm also not sure why the first 1/4 of the page is just empty shoving everything to the right hand 2/3 of the page. It is very hard on the eyes to read through. I second that there seems to be a lot of old data and posts from years ago that might be best served archived in some way. Perhaps that would help with some of the loading slowness?

I am using Chrome with Windows 10. I have not tried opening with IE. I will say that like others have expressed I'm sad that the site is having an ongoing failed launch. The connections I feel with other members have been a lifeline on really hard days and I hate to lose that but we already had discussions of people leaving for other social media sites because this launch is so frustrating. The biggest thing is the color scheme. I haven't bothered to explore the rest of the site because I find it so hard to read.

I kept coming back to check because I deluded myself into thinking that things would get back to "normal" but I guess this is the new BCO and we have to accept it or move on.

It is sad because I have got so much over the years both personally and watching how it helped others. I delude myself when there is a loss I don't want to accept.

What a disaster. I have never seen such a poorly-executed rollout of a new platform, and in my IT career I've seen plenty. This is far beyond unacceptable.

Earlier I attempted to correct my signature stuff (diagnoses and treatments) and found that area totally messed up, too. Somehow my entries got messed up, parts are missing, etc. I'd like to just delete all of it but there doesn't appear to be a way for me to make changes.

In the "New and Frustrating Ways to Aggravate Users" ongoing story, today I opened the site (on my phone, which is what I always use), hit the log-on, waited waited waited, backed out of the blank page I finally got, assumed I was logged in because that usually doesn't show right away, accidentally hit "all topics" instead of "active topics" and fell into a white hole that there was no way out of. I hit BACK multiple times and got nothing, until I finally found myself on the Google home page and completely off this site. Ugh, so I spent several minutes getting back on and to this page. Now I want to know if I've always had latent masochistic tendencies, because that's the only explanation I can find for enduring this every day. I've been panicking thinking, "What if something gets found on an exam or test? Who would I have to discuss it with?" Mods and whoever is above them, you seem to not realize just what a lifeline this site is to many of the members. I don't have anyone in my family I can share any darker thoughts with. I lost my cancer mentor and dear friend just over a year ago. This site is IT for me, with several members I've come to consider friends, and even more as mentors and counselors. And I'm not even in active treatment! I cannot begin to imagine the feelings of newer people who are desperate to reach out to people in the same situation, or who need someone who has gotten through it and can offer encouragement. I know I'm usually seen as someone who tries to be chipper about the whole cancer thing, but I have my moments of despair and that's when I read instead of post. And read. And read.

It's not nice to take that away from us.

wrenn - I've been using this site as somewhat of a diary too.

LW - I asked the webmaster to clear my signature and treatment details because removing them from my account details didn't work. Eventually they were able to remove them, but now trying to add a signature is failing.

Alice - Your support is appreciated by many old and new members. After logging in and always getting directed to the Announcement page, I've started to click on the bookmark again instead of navigating within the site.

Mods - It really is too long to still have these issues. I see the signature text is smaller than the post text, but we really want the post text enlarged. Also is the site running in debug mode? All these errors must be getting logged somewhere. The site down error message isn't really accurate. I reserve those when the site really is down (meaning the service is not running).

new design is pretty bad. Can't find anything. Hard to navigate, type is too small. A tweak would have been good but I don't have time to relearn something else...busy working mom. Will come back later on an insomnia night but I know I'm missing a lot of good convo and if I am so are many others. Sorry but bad review!

Since the loud "DONATE" button and articles pages of the site have been working great since day one and the forums are still not I wonder whether it was intentional or at least less of a concern?

Even though I still see the loss of the forums with sadness it gets easier to accept that all things must end. I have had worse losses and will get over it.

I am sad for potential future users and those in active treatment who depended on the site for regular daily use but I am sure they will find other resources as well.

I can't see coming back if the forum was a main focus. The articles and medical information can be found anywhere. If anyone is donating to this site they must have a ton of throw away money. :-) So many good worthy causes out there.

Good Morning,

I find the new website design to be confusing, not as easy to navigate and very slow processing. I liked the older site much better, can we return to it?

Celand