Post your tech glitches, errors, issues, etc. here.

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  • leggo
    leggo Member Posts: 3,293
    edited May 2012

    Still playing around with the new format and noticed that it's an option to send a private message to a "Blocked User". Not a big deal, just odd. I'm pretty sure it wasn't like that before.

    ETA: Lago, mine still show up.

  • Anonymous
    Anonymous Member Posts: 1,376
    edited May 2012

    Sorry, but still having issues with the color.  On the new Ipad it's a nice soft cream/gray (and if I turn it vertically no dead space on left).  On my Macbook Pro glaring white on both.  I would do everything on the Ipad but there's no options for bold, itallics, smilies, spell check, etc.  But here comes that new format-generated headache and eye strain again.  sigh!

  • SoCalLisa
    SoCalLisa Member Posts: 13,961
    edited May 2012

    The one comment I have is to make the bars separating the catagories stand out more, I  can hardly see them and it makes it difficult to find the topics..

  • nowheregirl
    nowheregirl Member Posts: 894
    edited May 2012

    The fact that colours can be displayed differently depending on OS, browsers, monitor settings or video card is pretty much common knowledge for web designers, let alone the ones who do by profession. Back in the early days of the web, we were even told that we could only use the 216 "web-safe colours" so that everything would be displayed the same. Now with the technology advancing everyday, the "web safe colours" is almost an out-of-date restriction but we still stick to the new standard - 4096 "web smart colours" - to minimize the issues.

    The tech team or designers who made this new forum really should have thought about this. Tell them to Google for the "4096 web smart colours" and choose the colours from the list. It's not hard at all. Could be done in an hour.

      

    For those of you who find the colours too bright on their Mac OS X, see if changing the gamma settings from 1.8 to 2.2 works for you. The latest Mac comes with the 2.2 settings by default, which is the same as PC's but it was 1.8 prior to OS X 10.6. The instructions are here: http://www.tuaw.com/2009/06/12/make-your-displays-gamma-in-leopard-match-snow-leopard/

      

    For those of you who are on Windows 7, try this and see how it pans out.

    1. Click on "Start" and select "Run" from the menu.

    2. In the "Run" dialog box, type msconfig and click OK.

    3. Open the "startup" tab and uncheck "igfxpers.exe" if it's checked. If not, just cancel it and close the window.

    4. Click "Apply" and close the window.

    5. Follow the instructions here. http://www.youtube.com/watch?v=wHKdivqPKrI

  • Anonymous
    Anonymous Member Posts: 1,376
    edited May 2012

    nowheregirl- THANK YOU!  So much better- more like a soft gray/blue on my Mac!  I can see again!

    Edited to say- BCO looks so much better but when I hop over to Facebook now my photos look too green.  Do I need to keep changing back and forth? 

  • nowheregirl
    nowheregirl Member Posts: 894
    edited May 2012
    Kate, I guess we should give BCO a little more time and see if they change the colour codings as I suggested. If not, then you may have to adjust your settings to make it better. There are a few great applications to do this more easily than changing your Mac preferences. This is one of them. http://mac.softpedia.com/get/Graphics/Gamma-Control.shtml
  • suzieq60
    suzieq60 Member Posts: 6,059
    edited May 2012
    Windlass - I totally understand how you feel - I am certainly spending a lot less time here now - not worth the effort.
  • jancie
    jancie Member Posts: 2,631
    edited May 2012

    I hope the mods will change the color codings or whatever it is to get rid of this glaring white.  I have mentioned this no less than 5 times in this thread and another one. 

    I don't want to reconfigure my settings on my computer.  I am technically challenged and if something messes up I am screwed.  It really shouldn't have to be this hard to get a response back on this issue that so many women are complaining about.

  • sam52
    sam52 Member Posts: 950
    edited May 2012

    The main problems seem to be.......the dreadful scrolling to find threads and the dreadful colour of the pages.

    Both these things make reading and posting a painful and stressful experience for the majority of us.

  • Anonymous
    Anonymous Member Posts: 1,376
    edited May 2012

    Thanks nowhere girl!

  • otter
    otter Member Posts: 6,099
    edited May 2012

    I want to second what SoCalLisa said, and expand it to ask that all the lines marking transitions between posts, between forums, and between categories of forums, be made more prominent. Here are examples. Again, I apologize for the poor resolution; this is the best I can do with a Mac screen capture --> upload into Photobucket --> import into BCO.

    The gray bars marking the category headings (e.g., "Day to Day Matters" in the image below) are too light (too little contrast with the main background color). Even though the category font is a different size and color, it's still too easy to miss passage into a new category as we're scrolling through the 20+ pages of forum titles:

    The fine gray lines between the forum titles are too faint. (See above, and also see the image below). If those lines were more prominent (darker color, or thicker line), it would be easier to see the break between forums on the 20+ pages of forum titles:

    Finally, the fine gray lines between the individual posts on a forum are also too faint. If those lines were thicker and/or darker, the transition from one post to another would be easier to see. The same comment applies to the lines before and after the member's sig line following the post.

    I'm pretty sure all those lines were much more prominent in the previous Board format. It's a subconscious thing, but a reader's eyes really need better cues than we're being given in this new format, to help our minds organize the massive amount of content on the pages.

    OTOH... is anyone else seeing what I'm seeing, or are the gray bars and fine lines more prominent on your screens?

    otter

    (still unhappy about the lack of navigation features with the version of Firefox I'm using on my MacBook Pro and on Mr. otter's iPhone 4s, and my inability to post comments with the version of Safari I'm using on my MacBook Pro)

  • Anonymous
    Anonymous Member Posts: 1,376
    edited May 2012

    {{{{{{{WINDLASS}}}}}}}  You said it all no need for me to post anything.  Too much time scrolling, scrolling, and straining my eyes to read the Forum list in this format.  I don't know if it matters, but I understand deeply what you are saying, and I have the same experience.  Kind of like losing a good friend....still trying to find where Lago posted about a GOOD BOOK I just bought that she referred to on some post...THANKS LAGO, if you're posting here.

  • SoCalLisa
    SoCalLisa Member Posts: 13,961
    edited May 2012

    I think before they were indented also so our eyes can differentiate them

  • Marple
    Marple Member Posts: 19,143
    edited May 2012

    Yes, Windlass, I agreed with how you feel several pages ago...........well said once again.

    Still can't do Back to Top.  Sheesh, in the big picture, who cares?  This site I still come to but it's simply not giving me the same feeling of camaraderie that I felt before.  Maybe that will change.  I hope so.

    Hugs all.

  • sheila888
    sheila888 Member Posts: 25,634
    edited May 2012

    Not a complain but a question...

    I think DX part at the bottom of the post is too long....some are 6 lines and you can actually miss the post itself.

    Innocent

  • cary1
    cary1 Member Posts: 372
    edited May 2012

    Wow Moderators. Windlass wrote a very eloquent, heartfelt post and you responded in a way that was exactly what she was complaining about. You said tell the technical team what's wrong.

    What if people just want the original design back because it is easier on the eyes, easier to use, and in a comforting way familiar. What's wrong with that? If other sites can offer a classic version to people who don't like a redesign why can't this one. But more importantly, why did you read Windlass's entire post and then answer in a way that showed you didn't even attempt to understand what she was getting at? Very sad.

  • sam52
    sam52 Member Posts: 950
    edited May 2012

    and I'm pretty sure that previously there was a slight difference in colour between each post (alternating colours), which also made it so much easier on the eye.....

  • ruthbru
    ruthbru Member Posts: 57,235
    edited May 2012

    Windlass, still come to your favorite topics. That is what I am doing right now while this all sorts out. To me, it really does have a less personal and friendly feel (and goes deeper than just being technically 'user friendly' or not). I suppose it will cut down on the bickering because everyone will just stay on 'their' own threads. But it will cut down on the support and camaraderie too.

  • 1Athena1
    1Athena1 Member Posts: 6,696
    edited May 2012

    The chief beneficiaries of this, as far as I can tell, are mobile users. But to bet on that 25 percent market for BCO is not good strategy. Maybe for Facebook - not here. This is an older, more conservative, not necessarily tech savvy crowd of people who want the chance to communicate at some length without too much pomp and circumstance, about a traumatic event in their life. It is also a less-than-healthy crowd. Many of our members probably rely on assistive technology in some way. I am not trying to portay as senile old geezers, but we ain't computer science geeks either. This is not geared towards the BCO user.

    I happen to like more than what I dislike, but the big Faux Pas was in not bearing in mind the demographics you are dealing with. We are not your teeny-bopper social networkers. Many here wouldn't even be using a 'puter if it weren't for cancer.

    I hope this serves as a lesson for next time.

    I am also dismayed by the fact that our chief concerns have always been:

    --customizing with threads or forums we see or block

    --making sure it is easier for people to see when they are posting on Stage IV. 

    ....and you folks continue to skirt those issues. Which begs the question that others have asked: WHO did you do this for???? Your 25 percent mobile users? Don't they already have a BCO app?

    I think that in a health-related board the sensible and sensitive thing would have been to err on the side or ease of dialogue for the sickest amongst us: the stage IV person who may spend the most time at home, be more likely to have a laptop or desktop (big screen, in other words) and be in most need of support - not the traveling career women type. Besides, many of us use more than one device, so catering to mobile was off, to me.

    I do like the feel of this on my devices, but I'm disappointed that this was a missed opportunity to address some of the grievances many women have had. We get an inefficient "dashboard" PLUS private messages PLUS my profile. Customization and personalization that aren''t needed....but we can't do something as simple as block a thread or forum. We'vebeen asking for that for years.

    I'm not going to blame you, mods. For all we know, you have been fighting for us and have been overruled by some clueless bean counter. In fact, I wager that you are stuck between a rock and a hard place. I post this here so that those clueless twits above you see what they messed up. :-) For all we know, it was some development dweeb listening to some marketing nincompoop....

    I'm sick of shit floating to the top. That's why I resigned from my present job three weeks ago and am set to leave it in June. So, mods, if it's some of that floating substance you have to kowtow to, and if THAT's why you can't be fully candid, my very sincere condolences.

  • Anonymous
    Anonymous Member Posts: 1,376
    edited May 2012

    RUTHBRU

    EXACTLY - no way to quickly move around - DEFINITELY MEANT TO KEEP PEOPLE IN THEIR OWN LITTLE PIGEONHOLES.

    CARY1 - thanks for pointing out the OBVIOUS, makes me want to HUG Windlass & tell her how much I understand...nothing to add this is NOT about technical glitches - and trying to explain that to theModerators, is in the famous words of Rep. Barney Frank, D-MA, like trying to have a discussion with a dining room table.  Just not worth it.  Sad, but true Ruthbru.  Feel sorry for the women coming new to the boards, who will never get the "peer support" we did when we needed it.

  • Moderators
    Moderators Member Posts: 25,912
    edited May 2012

    We are reading every comment on this thread, and forwarding the specific "tech glitches, errors, problems etc." to be reviewed. When possible, we've been able to offer fixes and explanations to deal with some of the issues many of you have raised, but often what we've done is just what the original post says we'll do: sending the specific reports on.

    Your comments are being heard, and there have been refinements every day. Will everyone get everything they want? Realistically, no. Fortunately we did have an involved group of members in usability testing last year to help identify what needed to change, and again to assess the results before the launch. 

    Of course members feel strongly about changes in their community, and there are many threads to discuss disappointments - and some positives too. But can we please try to return this thread to the purpose outlined in the OP, to let us know about any specific tech glitches, errors and problems that you haven't already reported? 

    Thanks,

    Your Mods

    (Edited for typo.)

  • mrsnjband
    mrsnjband Member Posts: 1,409
    edited May 2012

    Stormynyte-I just logged with in with kindle fire and I am not having a problem. getting the keyboard to come up.

  • 1openheart
    1openheart Member Posts: 765
    edited May 2012

    I don't know if someone else has posted this or not, but when I use the spell check feature to correct a misspelled word, it jumps to the end of the post and I have to scroll back up to find where the next correction needs to be.  

    Thanks! 

  • sheila888
    sheila888 Member Posts: 25,634
    edited May 2012
    openheart.....It was always like that.......Wink
  • 1openheart
    1openheart Member Posts: 765
    edited May 2012

    Sheila....I did not notice it doing that before on my computer.  Maybe I just "misremembering".  Thanks!

  • CoolBreeze
    CoolBreeze Member Posts: 4,668
    edited May 2012

    Windlass wrote, "The ant-like focus on technical matters while our other concerns are swept under the rug and not responded to makes me feel that all of the emotional investment and time I put in here, thinking this was in part "my" place, was mistaken."

    And, the mods responded directly to Windlass,  "Please list the things that are still making you feel this way. We'll bring it directly to our tech team today!"

    I think that says it all, does it not?

  • suzieq60
    suzieq60 Member Posts: 6,059
    edited May 2012

    Here's my list - EVERYTHING ):

  • debbie6122
    debbie6122 Member Posts: 5,161
    edited May 2012

    I have firefox and my font is fine. Also have the grey box to the left with a drop down menu as some said theres with firefox didnt. wierd how everyones format is different even using the same browsers.

    Deanna- What i did to eliminate the numbers on my "Favorite thread" Even when i did not have any new ones is, click on each thread in my favorites list and it seemed to work. A pain but it worked.

  • Stanzie
    Stanzie Member Posts: 1,971
    edited May 2012

    Yesterday and today I keep having to log in even though the remember me is checked. Wasn't a problem before. I'm on MacBook and using Firefox. Thanks.

  • 1Athena1
    1Athena1 Member Posts: 6,696
    edited May 2012

    Andriod smartphone user here: I can no longer see forum names when I scroll down ALL TOPICS.



    This should not be happenig at this late stage.



    (back to peanut gallery where we have all been seated)



    I agree with Coolbreeze.

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