Post your tech glitches, errors, issues, etc. here.

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Comments

  • Anonymous
    Anonymous Member Posts: 1,376
    edited May 2022

    Mods, I was redirected to the All Topics page again. An earlier fix has regressed.

    SarahMaude - The search feature isn’t great. When I first started here, I used the browser to look for posts. Here’s an example.

    site:community.breastcancer.org cold+cap after:2015

  • SarahMaude
    SarahMaude Member Posts: 287
    edited May 2022

    serenitystat, that’s a great suggestion! I know about doing that, was thinking the better search might have actually taken

    When I read that the new side had a better browser, I thought it would be better. Don’t know what it was like before the upgrade, so nothing to compare to.

  • ruthbru
    ruthbru Member Posts: 57,235
    edited May 2022

    What the heck, apparently the avators are turned off, and we can't post memes or pictures. I am certainly hoping this is a short-lived problem with a quick fix as memes & pictures are a very important part of the equation in several of my favorite threads.

  • Anonymous
    Anonymous Member Posts: 1,376
    edited May 2022

    sarahmaude - The search feature in the discussion forum hasn’t changed. I don’t know about the main site because I never went there. Years ago I asked for the search feature to be improved, but received no response. Much like now. I figured they liked that the weak search capability would force people to create new posts generating activity.


  • Beesie
    Beesie Member Posts: 12,240
    edited May 2022

    Color me suspicious. I, and a few others, have posted a lot of screenshots in this thread that might make BCO uncomfortable, I can't help but wonder if the problem with pictures is a way to permanently delete all this evidence. I wonder if pictures previously posted will be back up and visible once the picture security issue is resolved. Or will those be gone permanently?

  • Beesie
    Beesie Member Posts: 12,240
    edited May 2022

    Oh, and now I can't sign out again. Old problem which had been fixed has returned, but quite differently. When I click "My Account" to get the menu with the logout option, my system seems to process the request but when it's done processing, nothing has happened and I am on the same page I started on.

    Fortunately I have the site open on a private browsing tab on my iPad so when I shut down the tab, I will be signed out anyway. I hope.

    How is it that there seem to be more IT problems after 2 months, not less?


  • Anonymous
    Anonymous Member Posts: 1,376
    edited May 2022

    Beesie - I was able to sign out and land on the donate page. I'd prefer staying on the same page.

    I can't recall who mentioned not being able to see the Bold button on the bar when posting. I'm having that problem on my phone right now. The workaround is to shrink the font!!!

    Because a smaller font is fun!

  • Trickling
    Trickling Member Posts: 329
    edited May 2022

    HOW DO I LOGOUT ???

    A simple, unavoidable (no need to search for it) field P-L-E-A-S-E

    *** THANK YOU









    ///

  • wrenn
    wrenn Member Posts: 2,707
    edited May 2022

    Looks like most of the members have solved the logging out issue (and endless others) by never logging in. RIP bco

  • Moderators
    Moderators Member Posts: 25,912
    edited May 2022

    All, if you go to your avatar on the top right of your screen (currently an initial), you will be taken to your main welcome page. From there, at the bottom of the navigation bar on the left of your screen, you will see the Sign Out link.

    ETA: On mobile, click avatar, then my account, then Sign Out On bottom nav.

  • Moderators
    Moderators Member Posts: 25,912
    edited May 2022

    RE: Images - Thank you for your concerns. Yes, all images will return as soon as we can safely do so. Thank you.

  • Anonymous
    Anonymous Member Posts: 1,376
    edited May 2022

    trickling - I recommend using a Private tab for Safari. If you use a different browser, try the Incognito mode. This will automatically log you out when you close the browser. The mods gave you the 4-click method.

    Mods - I’m begging you to put the Sign Out button at the top of the page. That’s where it was before I believe. We shouldn’t have to navigate to it.

  • AliceBastable
    AliceBastable Member Posts: 3,461
    edited May 2022

    Ah, I see we're back to the posts still showing as unread after I've read them. But hey, congratulations on the FUBAR multitasking today, BCO!

  • Sadiesservant
    Sadiesservant Member Posts: 1,995
    edited May 2022

    Another variation on this, I don’t have issues with counting unread posts, except, my own posts which often show up as unread??? Weird….

  • kathindc
    kathindc Member Posts: 2,042
    edited May 2022

    Mods, one thread I'm on member() have been able to post memes, comics, etc. today while someone else couldn't! So much for disabling that function completely.

    And yes, I'm sure I want to log out. Enough said.

  • MinusTwo
    MinusTwo Member Posts: 16,634
    edited May 2022

    Mods - your instructions for signing out only work sometimes. Sometimes you get the page that says "join us" Sometimes you get the page that says "donate". And NEVER get the option of going to your personal information or list with sign out.

    I agree - can't we please have a sign out button at the top of the page? As I said before, I don't mind the 2nd reminder to see if i really want to sign out - but the fact that I'm again asked to donate at that point really ticks me off.

  • LW422
    LW422 Member Posts: 1,312
    edited May 2022

    I'm getting the negative number unread posts thing again...



    ETA-- I see the images issue keeps my screen capture from posting, but on this topic I get a -3 unread posts.

  • exbrnxgrl
    exbrnxgrl Member Posts: 12,424
    edited May 2022

    re: negative unread post count… I just got a -2 for this thread but there is one particular thread, that I have never opened, which has always shown a negative number (-1500, approx) even prior to the site update. I notified the mods of this years ago but it was never resolved.

    Mods,

    I have been trying not to add to this thread as I am tired of repeating myself but you have failed to be honest about testing this new forum prior to rollout. Again, I am not prone to being suspicious but not a single member, not a one, has come forward and said that they were involved in testing and saw few if any problems. I believe that if anyone who is an active bco member had really tested the new forum they would have been horrified. Now that my mind is heading in a suspicious direction maybe they did report back that it was a mess but bco just decided to go ahead anyway. Your silence in not addressing this truly does speak volumes.

  • Sadiesservant
    Sadiesservant Member Posts: 1,995
    edited May 2022

    Oh dear, we seem to be going backwards. This thread was at the top of the active list with zero new posts but several had been added since I last checked in.

  • moth
    moth Member Posts: 4,800
    edited May 2022

    I'm not getting emails from BCO. Supposedly one went out about images & avatars but I didn't receive that

  • Anonymous
    Anonymous Member Posts: 1,376
    edited May 2022

    I received the email about image access to an address that I thought I removed from BCO after the redesign (when the email address was set to Public).

    I didn't want that email stored by BCO, yet they still have it. If I unsubscribe, it wouldn't remove that email address from BCO.

    Absolutely no way I would trust you with my medical data when you can't manage my email address.

  • kathindc
    kathindc Member Posts: 2,042
    edited May 2022

    Re this thread. Came back and instead of getting the post directly below me I ended up at the bottom of the page, six posts below me. SMH It seems we are regressing.

  • ceanna
    ceanna Member Posts: 5,270
    edited May 2022

    i see that instead of the weekly Friday afternoon tech update, BCO has now posted a note (see below) that says updates will occur every two weeks! Another promise broken by BCO!!! The problems are not being corrected but increasing this past week. Has the tech team quit or been fired? Other than a faster loading speed which started a week plus ago, I only see more problems, not less. When, oh when, is BCO "leadership" going to be accountable for and fix this fiasco??

    — Last updated on April 29, 2022, 4:00 PM

    Release notes will be published every two weeks.

    https://www.breastcancer.org/about-us/form/release-notes

  • Dancemom
    Dancemom Member Posts: 369
    edited May 2022

    my profile is now very bizarre. I tried to update and now there are strange things in it, but not things I tried to put.

  • Dancemom
    Dancemom Member Posts: 369
    edited May 2022

    also, how did people add things like "de novo" or "Oligometastic" to the diagnosis? And i also see "plus xgeva" on people, but can't add it.

    I seem to keep making new diagnoses 🤣

  • Spookiesmom
    Spookiesmom Member Posts: 9,568
    edited May 2022

    Have 0 reason to believe anything from these people except to keep sending $$. Sounds like politicians.

  • exbrnxgrl
    exbrnxgrl Member Posts: 12,424
    edited May 2022

    spookiesmom,

    Increasing lack of credibility does make it difficult to believe what we've been told. I know I keep harping on it but I believe no bco member tested this new format before it was rolled out. Why do I believe that? Because not a single member has come forward to say they were testers and everything worked well. Or perhaps they did say it was a hot mess and were shocked that bco went ahead and rolled it out in its glitch riddled version anyway. Regardless, something is very rotten in Denmark.. apologies to Shakespeare.

  • ThreeTree
    ThreeTree Member Posts: 709
    edited May 2022

    Spookiesmom - "Sounds like politicians." Great characterization. "We hear you, we're working on it, DONATE!"

  • katg
    katg Member Posts: 108
    edited May 2022

    I now have two names and log ins. Right now, i am unable to log in. It does not recognize neither of my emails. I used both of those. One for each of these two pages. I did not know i was creating a 2nd log in under a different name, but i could nt get back in my account. I need to change what shows up under my name. IT is not my diagnose or the treatments i have received. I do not see where it can be changed?? All i know is i will have to open a 3rd page with a new name if i cannot get into my katg account. One day i log in just fine and on another day, no good.

    Right now, i have a "K" at the right top of my heading. I click up there and it says to log in. Can someone help? I am getting emails to my correct account about the zoom meetings.

  • Sadiesservant
    Sadiesservant Member Posts: 1,995
    edited May 2022

    Hi katg. I can’t help with the diagnosis info but you must be logged in or you wouldn’t be able to post to a thread. Not sure why it’s looking like you are logged out. What a mess…

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