Post your tech glitches, errors, issues, etc. here.

I've noticed the "website is down" several times while trying to switch pages.

Updating my profile, treatments, diagnosis, has been a daunting process. I still can't get it to read accurately after several attempts.

Unfortunately, the new site is a challenge (and I find computers easy to use). Hopeful the glitches will be fixed at some point.

I've noticed the "website is down" several times while trying to switch pages.

Updating my profile, treatments, diagnosis, has been a daunting process. I still can't get it to read accurately after several attempts.

Unfortunately, the new site is a challenge (and I find computers easy to use). Hopeful the glitches will be fixed at some point.

Tried posting glitches. Got the message "Our site is currently down." Took four tries.

Now this thread is at -26 unread posts. I was on earlier in the afternoon, then tried again later and got "site down" AFTER I'd been on the home page, the log-on page, back to the home page, onto the active topics page, then clicked this thread and got that "site down" notice. Each of those steps moved at a snail's pace, so it was REALLY frustrating to go through all that for nothing.

Mods, you've mentioned we should email our problems with the site. Like someone posted earlier, we need to have this record of our frustrations to refer to if anyone tries to make a "new and improved" version of the site in the future. It seems kind of rude to make the site so difficult, then expect us to go through extra steps to report the problems. I'd suggest someone on the administrative side be assigned to copy and paste or screenshot our complaints, and they can send them to the technical team.

I was hoping that by the end of this workweek, we would see an improvement. Well, apparently, no. It took numerous tries to login and navigate to this thread tonight, then another round of getting "site down" errors when I tried to navigate to other threads. Even though Active Topics seems to be frozen, people are posting so I waited and finally got in a couple threads to read new posts.

I was curious and tried to see what the "release notes" we were promised today reported and am greatly disappointed at their 11:00pm Friday notes which among other changes, say they are continuing to "monitor" the errors and fix them. https://www.breastcancer.org/about-us/form/release-notes Why are they "monitoring" the errors and not fixing the code so they don't occur? Are they waiting to fix until we report them? We've reported many ways over the past 18 days how it's not working--and still NOT WORKING!!!

On active topics it appears that no one has posted on this thread for 10 hours and I have -35 unread posts . It’s also at the top of my active topics list😂. When I go to the thread it is up to date. With respect to the negative unread post counts, I have actually had that issue for years even on the old site. It was a thread I had never opened. Go figure 🙄

I suspect it’s been captured in other reports related to our diagnosis history but it appears that pretty much every chemo has been set to “other”. That’s key piece of information that is lost, particularly for us stage IV folks. We often have questions related to sequencing and what’s next and so it’s important to be able to see where members have been. I tried to go into my profile but don’t seem to have any options for editing.

So the new forum changes were actually tested before being rolled out to the entire “community" and testers thought the tiny monotone print in gray, massive amounts of white space and lack of color was a good change? Seems odd. Wonder how the testers were selected.

A couple hours ago I spent about 15 minutes trying to access anything on the forum including this thread and got nowhere despite repeated attempts. I even had a problem reporting the problem!

Last summer I upgraded my internet, thrilled with the faster speed. With that and buying a new iPad, I was so happy everything loaded so quickly on any website I visited. Till now. 😕

I am doing my best to practice restraint in my complaints. I realize yes, Mods, you are people, too! Please know, though, I'm a person who gives reviews of both praise or criticism when warranted. Most of the time I keep in mind that my objective is to find solutions to the problem, not to vent for the sake of venting. However, in this case, I really did need to register my distress. Outspoken protest seems to be needed to be heard. One of my continuing gripes has been that it often feels like since we are a community largely made of women we're supposed to do the socially acceptable thing for females which is to be sweet, submissive, kind, accepting, grateful, never angry and by all means, never ask for anything better or anything more but merely to make do with what we're given. Surely as women what makes us all divine is to having full spectrum of emotions and be able to express them.

serenitystat posted exactly what I was about to post regarding active topics. What really bothers me at this point is an attempt to soft soap the whole situation. Claims that it was tested by actual bco members or statements saying that some members are experiencing difficulties with the site are at best a grand understatement and at worst, a purposeful attempt to gloss over a dreadful upgrade! Did the real bco members who tested this not experience the mess that occurred with the change? I find that hard to believe. Are there any members who have not experienced difficulties? I have not seen a single post claiming that everything is working well. Where are those folks? I strongly suspect there aren’t any.

I wish that whoever was responsible for this would just own up to it and stop pretending that this has been a welcome and wonderful change. I really dislike it when people try to soft soap reality. I find it insulting.

24 hours ago moderators wrote:

This community is the heart of our organization and we truly respect your input. As a nonprofit, we do our very best to meet the needs of our community members every day. We always welcome and appreciate constructive feedback. We are listening....

....We are working very hard to quickly improve functionality and performance. We've made great progress already, and will continue to resolve the technical issues. To help with this process, please report your glitches and feedback HERE

23 hours ago - edited 23 hours ago by moderators

summergal, yes, it was tested on BCO members. lw422, yes, we'll send that to the techs immediately. Thank you for reporting. Beesie, all good points, and it will be shared with the tech team as well.

23 hours ago moderators wrote:

wrenn, we know how frustrating it has been, and we're working on it, truly! We are asking everyone to please email community@breastcancer.org or mjenkins@breastcancer.org if you know of anyone who is not able to get in. We are helping each and every person we hear from. We are pleased to see so many new people are able to join, and are getting support. Thank you All for your help with this! And please, only share what you are comfortable with here. We are here to support you.

22 hours ago - edited 22 hours ago by moderators

...Ruth, yes, we hear that, and they are working on it! We're following the analytics and metrics. People are joining, and traffic fortunately remains high, despite the technical issues. The more glitches that get reported, and the more we get fixed, the better the functionality, and the better for everyone. We understand the challenges. Just trying to address your points, and be as helpful as we can.

22 hours ago - edited 22 hours ago by moderators

We are working on the functionality and we are hearing you, EACH of you. We're doing our best.

21 hours ago moderators wrote:

alicebastable, yes, it's been reported and they are working on that along with the other reported glitches. Thank you!

21 hours ago moderators wrote:

Thanks Serenity, will pass that along.

Zogo, we've noted this glitch and passed it along.

20 hours ago moderators wrote:

We have noted your feedback. Thank you.

20 hours ago moderators wrote:

Hey All, The design was pretested. We know that we need to get the performance better. We so appreciate the reporting of your glitches. Again, we're doing our best. Thanks for your help.

20 hours ago moderators wrote:

We have reported the issue with Active Topics to the team, they are working on it. Thank you!

19 hours ago moderators wrote:

Thank you ALL for hanging in there.

18 hours ago moderators wrote:

Thank you Beesie -- that does seem to be the issue with the negative read posts. This has been reported to the team!

16 hours ago moderators wrote:

Thanks for flagging that, wondering44. Improving functionality is our top priority and our tech team is aware of and is working on fixes to address the application errors. We appreciate you being here!

14 hours ago - edited 14 hours ago by moderators

Yeah, we too are seeing that. We know, Everyone. We're recording and have got it. Thank you

4 hours ago - edited 4 hours ago by moderators

Yes, everything is reported! We promise.

And we really appreciate all your logging, and details. This is helpful!

4 minutes ago moderators wrote:

We are aware of all this going on, and don't have an answer. We are so sorry.

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Mods, no offense, but isn't it clear to you that what you are doing isn't working? These are just your posts from the past 24 hours, but they've been the same for almost 3 weeks now. And what has happened over these almost 3 weeks? Very little has been fixed, and THE PERFORMANCE ON THE SITE HAS GOTTEN WORSE.

The latest issue with the updating of Active Topics has been going on for 24 hours - WITH NO IMPROVEMENT. And as I was trying to collect the Moderator quotes from the past 24 hours, going back to page 99, then to page 100, then to page 101, I encountered more than 20 site down application errors - so many that I actually lost count. Our ability to navigate from page to page has gotten worse, not better.

- AT WHAT POINT WILL SOMEONE FIGURE OUT THAT WHATEVER THE TECHS ARE DOING ISN'T WORKING? Do you need to bring in new people or at least a new person to oversee the project?

- AT WHAT POINT WILL SOMEONE FROM BCO AND SOMEONE FROM WORK & CO TAKE RESPONSIBILITY FOR WHAT IS GOING ON, rather than passing it off to the techs and blaming old technology?

- AT WHAT POINT WILL SOMEONE WHO IS IN A POSITION OF AUTHORITY AT BCO LOOK AT THE REALITY OF THE SITUATION AND MAKE A DECISION TO SHUT DOWN THE DISCUSSION BOARD UNTIL IT IS FULLY OPERATIONAL? This is destroying the Discussion Board, and while BCO may not understand this, the Discussion Board is the heart of this site. The information you provide on the rest of the site is available anywhere, and frankly, is much easier to access on other reliable medical sites and often is better quality information. What make BCO unique is the Discussion Board. What drives the traffic on the site is the Discussion Board. BCO had big pie-in-the-sky ideas about how to redesign the site to make it unique in how it addresses breast cancer with patients and caregivers. What BCO didn't seem to realize is that it already was unique because of the Discussion Board. And now the Discussion Board is being destroyed as BCO tries to become something that you are not and something that it's likely only a very limited number of patients will want.

What I have found particularly frustrating through this whole process is that there are BCO members who are IT professionals who have explained some of what is happening with these IT failures, and have offered advice on how to work through the process of implementing fixes... and yet those comments have never been acknowledged. Worse yet, the comments made by both the Moderators and by Hope Wohl have completely ignored what the rest of us have been told by these IT professionals. It's astonishing, really.

Go Beesie!!

Go Exbrnxgirl!!

Go Ceanna!!

Mods,

Coding is one of my skills, but I never considered myself a programmer. It is a necessary skill for all the jobs I've had. I learn whatever language I need.

Troubleshooting and workarounds are my other skills. These seem to be lacking in your tech team.

In trying to fix the unread post count, your tech team broke the setting of the Lastest Post per topic. Algorithms with counters can be tricky, and that's why dev environments are needed.

I suggest a workaround to update the latest post. There should be a table with a field for the latest post per topic (thread). Update it with the max(ID) of each thread. We know each thread is getting updated correctly. Save the script and run it as needed until the issue is fixed.

Obviously I don't know the environment, and your tech team may not be familiar with all the code. That's no excuse. As a consultant I was always dropping into new environments. Push them to get it fixed.

Looks like all the problems still exist. Mods, your tech people are ripping you off.

After getting site down messages for a few days, I was surprised to be able to get on. But I can’t read all my favorites, I can’t get anything off the active topic. Seems the site was down with no improvement.

I only use my iPhone 13.

Update, avatar seems fixed since my last post 5 minutes ago.