How does your cancer center schedule appointments?

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Larkin
Larkin Member Posts: 58

I am wondering how your individual cancer centers schedule your appointments. Up until this month our cancer center scheduled labs, doctor visit and treatment all on the same day. They then instituted a new rule that says you have to come for labs and doctor visit separately and come back for treatment the next day known as “De-coupling.” As you can imagine the stage 4 frequent fliers are super frustrated and feel as if we should have at least had an exemption. It all seems very punitive and a waste of our time frankly. They say it’s how most cancer centers run and I’m just wondering about your experiences.

I am fortunate that my oncologist is completely appalled with the idea and is not making me schedule that way although he is being pressured. I am getting ready to write a letter to the president and will be expressing my views.

Comments

  • Vslush
    Vslush Member Posts: 183
    edited January 2019

    Larkin,

    That sounds awful! All my visits, labs and infusions were done on the same day, though that was last year and may have changed since then.

    You're right to petition the higher ups for change. This is hard enough without the added ass-ache of multiple trips. Good luck, and hope you're able to effect change.

    Vickki

  • illimae
    illimae Member Posts: 5,710
    edited January 2019

    I have lots of appointments but my docs at MD Anderson do make every effort to schedule me on days when I already plan to be there. I may have the occasional follow up or test by itself (due to being tightly booked) but never something as minor as labs. My MO's scheduler also does her best to schedule my appointments mid morning to mid day so I can sleep in.

  • ABeautifulSunset
    ABeautifulSunset Member Posts: 990
    edited January 2019

    I schedule everything for the same day. It's a long day, but I don't have to drive the hour plus back and forth two days in a row, so it's worth it. Don't let them get away with that shit.

  • vlnrph
    vlnrph Member Posts: 1,632
    edited January 2019

    My team assisted not only getting the schedule streamlined but suggested l have blood draws and treatments done at the newer/quieter/easier to park at satellite cancer center closer to home. I still need to go to the main clinic to see the doctor every other month and for specialty services like a PET scan.

    There must be an economic reason for the approach Larkin's facility is taking. Are they being sued over an injury or error because the lab didn't report accurately (perhaps due to short staffing+poor training caused by inadequate budgeting!) and their plan of correction now involves more time to process samples and do quality checks?

    It seems like MBAs in control of hospitals are losing sight of optimal patient care as a goal and are more concerned about the bottom line than helping sick people feel better...

  • Larkin
    Larkin Member Posts: 58
    edited January 2019

    Thanks for the feedback so far everyone. They claim it’s more efficient for the infusion nurses and chemo pharamasist but as it’s clear to you all it’s total BS and certainly doesn’t take the needs of the patients as a priority. Our center also has a terrible parking issue so that just adds to the absurdity of the new system. I think it’s about not having to hire more nurses, there are plenty of chemo chairs available

  • Tina2
    Tina2 Member Posts: 2,943
    edited January 2019

    That's awful. Fight it!

    Tina


  • sandilee
    sandilee Member Posts: 1,843
    edited January 2019

    I usually have labs, injections or infusions on one day and then doctor visits on a different day. i do labs/injections (Faslodex) every month, but only see the doc every six to eight weeks, so it doesn't work out that well to have them on the same day. I live fairly close (20 minutes) to the office, and I would actually rather separate the two things because otherwise it takes the whole day. Those days that I have combined them I wind up waiting a long time in the waiting room between appointments, which I find harder than coming back for a shorter visit another day.


  • DivineMrsM
    DivineMrsM Member Posts: 9,620
    edited January 2019

    Larkin, the new appt rule at your cancer center sounds horrible.

    It’s an hour drive for me—when there’s no traffic—to AGH in Pittsburgh where the cancer center is. Except there’s always traffic, meaning it can sometimes take over an hour and a half to get there. I ask for dr appts, scans and zometa infusions to be scheduled all the same day, which makes for a long day but its way better than making the trip twice for shorter visits.

    I’m sure many other patients where you go feel the same as you. Ask around, maybe a group of you can effectively protest the new rule. It sounds like the hugest inconvenience.


  • candy-678
    candy-678 Member Posts: 3,950
    edited January 2019

    Thought I would chime in, but my situation sounds different that all the others.  I live in a small  town and see a MO at our local cancer center.   So I don't have to drive any distance.  I have appointment for injection/treatment ( Lupron and port flush) monthly, I get my monthly Labs at our local hospital outpatient lab (walk-in type situation so I can come anytime convenient for me), and then monthly MO office visit.       For this situation---appointments---this set up is good for me since I don't have to drive, park, and wait at a large facility.   But, a MAJOR drawback is that I feel I may not get the advanced care that a large cancer center offers and that DOES worry me.  

    I can kind of see the rationale behind separating appointments----do the Lab work before MO visit so they have report to discuss with the patient, and treatments separate so if the MO visit changes the treatment plan then they can arrange the new treatment and have it ready for the treatment appointment.  Of course, in a larger facility things may run quicker than in my situation.  For example, my monthly TM's go to a separate Lab for analysis and take 3 days to get report.  Where as, in a large cancer center turn around time of labs, pharmacy, etc may be much more efficient and quicker.  

    I also do agree that MBC'ers should be taken into account and arranged different than others if we want to streamline appointments.

    Good discussion. And good luck Larkin.

  • DivineMrsM
    DivineMrsM Member Posts: 9,620
    edited January 2019

    I'm able to get bloodwork done locally and request the results go to the cancer center. It takes a few days to process so I schedule accordingly. When I did my rads, 33 of them, I was able to go to a local cancer center that was affiliated with the Pittsburgh facility. Just an aside—when my local radiologist called my Pittburgh onc to confer and coordinate the treamtent, he charged $450 for a phone call consulation with her. I was in his waiting room when he called, and it took less than 15 minutes. And—the onc charged $450 for the same call! LOL. Cancer is big bidness.


  • blainejennifer
    blainejennifer Member Posts: 1,848
    edited January 2019

    I have a great set-up. It's a small practice in an academic town. The scheduler is very aware of our needs and will bend over backwards to make sure that the appointments suit us.

    Usually I get treatment once a week. I show up, they access my port, draw labs. While waiting on the labs, one of the fabulous nurses starts fluids. After about thirty minutes, the lab report comes back, and they start treatment. Lately, for the first time ever, I've been having some serology dips, so it's not always guaranteed that I'll be able to get chemo. No one minds. The nurses are glad to have popped some hydration into me.

    Now, evil me could think that they use it as a chance to bill for fluids, but it happens so rarely that I'm not going to let my brain wander there.

    They schedule my proper MO visit for the off week of treatment. I used to ask for it on a treatment week, but the scheduler countered with the fact that MO likes to see the whole treatment cycle at the visit.

    My main nurse is a boss. I've been with her for six years, and she functions as kind of an NP for me. I have her phone number and email. There's about three other nurses that sub in and out for when main nurse is otherwise engaged. I have never met more caring and engaged people. The last time I had LFT values that were concerning, one of the alternate nurses called in the Gods (MO) to figure out if I should receive treatment. Standard of care said yes, but she wanted to talk to the Doc about it. I think they are one of the reasons I'm still here, even though I've never had longevity with any treatment protocol.

    There are downsides to a smaller practice/institute, I'm sure, but in my case, personal attention is not one of them. Each time I come in, they have the "huddle" - main nurse informs all the nurses on the floor what is going on with me, treatment plan, and what my needs will be. This takes about two minutes, and they do it for every patient that comes in. So, all the nurses have a general idea of what is up for all the patients in chairs

  • JoE777
    JoE777 Member Posts: 628
    edited January 2019

    Since I'm in active treatment, I see my oncologist once a month. The monday before my Wednesday doctor's visit and zometo infusion I get bloodwork. She goes over bloodwork and notes my progress, concerns or questions on treatment on that Wednesday visit. Any scans are ordered from her office generates a call from scheduling within 24 hours. I've even had an MRI AT 10:30 at night. I'm in a big system so it may be easier and faster

  • Sadiesservant
    Sadiesservant Member Posts: 1,995
    edited January 2019

    It's a different story in Canada, at least in BC. I see my MO every three months. After each appointment I receive my next appointment with a requisition for bloodwork which I am to have about a week ahead of my meeting with him. I can have that done at the hospital or a private lab so it's not that inconvenient for me and it ensures he has the results prior to our appointment. I'm currently on Faslodex which I have done monthly at my GP's office. In addition, I have Pamidronate infusions once a month at the hospital. My MO also orders scans prior to our appointments so that he has all the information to discuss with me (Unless I raise any concerns during our visit in which case he will order scans and then follow up by email or phone.) When I was on chemo I was followed monthly, meeting a Cancer Agency GP who would assess for any effects of the treatment. Bloodwork would be scheduled for a couple of days before chemo so that they knew if my neutrophils were high enough to proceed with the next treatment.

    There is a lot of back and forth but it hasn't been an issue for me and is just the way things run here.

  • jensgotthis
    jensgotthis Member Posts: 937
    edited January 2019

    Mine let's me choose how I schedule. I usually do Xgeva, portflush, and labs one day each 4 weeks, and then I see my onc maybe every 6 to 12 weeks (during one of my onc visits every 12 weeks I'll get my Lupron shot). They've told me I could do everything on one day but I don't want to. I'm also lucky that I work across the street from my cancer center.

    I don't schedule multiple appointments on scan days (mostly because the barium drink makes me really sick and I'm afraid I'll poop my pants). I get scan results via the portal, and can schedule an appointment if I want to review them in specific detail. When I have progression, I will have to do that but, thankfully, everything has been good so far so I just get a "scan looks stable" and then I read the full report on my own.

  • jensgotthis
    jensgotthis Member Posts: 937
    edited January 2019

    I can see that having multiple appointments on one day could result in delays and frequent changes to nurse and infusion room work. If the doc runs late, it can throw everything off.

  • ShetlandPony
    ShetlandPony Member Posts: 4,924
    edited January 2019

    My guess is that the new policy requiring two visits is so the cancer center can charge you more "facility fees". (Do an internet search to read about the controversies over facility fees.) Do you get a bill from the doctor as well as a bill from the facility? Compare the bill from your one-day plan to the bill for the new two-day plan. I'm quite curious to know what you find, Larkin.

    My cancer center has a patient-centered approach, and everyone goes above and beyond so that I can have an appointment schedule that allows me as much normal life as possible. It takes some thought and coordination. For example, I know I need a couple hours between labs and doctor visit, so my onc will have that day's tumor marker result for the appointment. When I was on IV chemo I had labs then infusion an hour or two later. And my doctor always accommodates my request to see her on the same day as a support group. I schedule as far in advance as I can, in person, sometimes getting the scheduler to ask the nurse for the next order so I can do this. Whenever a scheduler calls me for a non-regular appointment (e.g. scan, consult with another doc), I can tell they are looking at a screen showing my upcoming appointments and trying to offer me the new appointment on the same day. This major cancer center has patients who come from all over, so they are mindful of the challenges of traveling for treatment.

  • LoriCA
    LoriCA Member Posts: 923
    edited January 2019

    Right now I go every 3 weeks for infusions - I get my vitals checked and blood drawn as soon as I arrive, I have a consult with my MO while we're waiting for the lab results, then I go right to the infusion room. When I'm on weekly infusions my consults are every other week unless I have a problem. I have scans done at a separate facility, results are back the next day for my followup appointment with MO (when there's progression) so that's the only time I might have multiple appointments in one week (or when I see a specialist).

    If I had to have labs and consults done on separate days from my infusions I'd go nuts, especially when I'm on weekly infusions. I really feel for those of you with long drives. Having everything done the same day can make for a long day, but I'd much prefer to get it all done in one trip. Some days it's all we can do to find the energy to drag ourselves out of the house that one day,and when I'm feeling well I'd rather have as much free time as possible to live my life.

  • KatyK
    KatyK Member Posts: 248
    edited January 2019

    Wow-that would make me pull my hair out if I had to schedule different days. I do my best to limit going to the cancer center, not exactly like I enjoy going there! But they do their best to schedule as much as possible on the same day, it has not been an issue. If it was I would really push back! We have so many appointments that I want as many days as possible to enjoy my life with family and friends, not another visit to the cancer center.

  • Larkin
    Larkin Member Posts: 58
    edited January 2019

    Thanks everyone for the feedback. Anyone else like to add how your cancer center scheduling works? I’m drafting up my letter. Will keep you in the loop on what happens

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