My experience with United Airlines and low salt meals
I wanted to share this conversation I had with United Airlines for your information. While I understand in today's world, there is no such thing as customer service, I will no longer fly United. I also hope they will take to heart what I have to say about low-salt meals.
As a breast cancer survivor, my in flight low salt meals are
essential to my health to prevent a condition from breast cancer
surgery, lymphedema. United informed me no
low-salt options were available. I was told to call Lufthansa, the
carrier for the other legs of the trips, and their customer service sent
me confirmation of my meals via email. I wish United had been as
vigilant: I spoke to someone who had no idea how to offer me what I
needed, and read off everything but low salt. His manager then promised
my United flights would have low salt meals.
Sadly, on this flight home, the longest leg of our journey, there was no
low-salt meal. This meant I had to eat a small iceberg lettuce salad
and rolls, not substantial enough. Furthermore, there were no more
vegetarian options (which is my second choice when low-salt is not
available as a 25 year vegetarian). The service had only been 1/2 way
through the cabin, and no more vegetarian meals were available.
Both of these are serious concerns, one has a very serious impact on my
health. It is not excusable. In addition, vegetarianism is not a whim,
it is a political and religious standpoint for many. I will be sending a copy of this letter to PETA.
I believe I deserve a voucher or some compensation for my full fare
flight which left me without a proper meal. I also urge you to
reconsider whatever policy you have on low-salt meals, as most breast
cancer survivors are advised by doctors to eat low-salt while flying.
There are more than 2.6 million of us alive in the US today.
United's response:
Congratulations on your overcoming the fight of breast cancer! We at
United are strong supporters, myself included.
I am sorry to learn of the experience you had while traveling with us.
Please know that special meals such as kosher meals and vegetarian meals
are available onboard provided that the request is made and submitted 24
hours prior to travel so that our catering company has time for
preparation. Request made onboard is upon availability. I know you
mentioned that you requested for low salt, unfortunately that is not an
option provided. Your feedback regarding this experience will be shared
with our headquarters as well as the catering company.
Your request for compensation is appreciated but regretfully denied. We
appreciate your understanding to our process and policy.
On behalf of United Airlines we wish you a continued successful recovery
and longevity.
Regards,
Terinamai Hanes
Comments
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LtotheK, the airline industry has become an 'industry' in the full sense of the word. We're just widgets that get moved from place to place; not people. I fly about every other week, on average, and usually on Delta. Some time ago, they invited me to be part of a small group of passengers (about 60 people) who participate in an online forum that represents the passenger voice. Yahoo, I thought when asked: I'll get to share my opinions and enlighten them on why nobody likes to fly! Yeah...right. I've been asked to help pick a new boarding pass format; to test drive their find-your-luggage app; and to explain why I don't rent a car from their website. But if any one of the SkyPanel members posts a complaint like the one you described, we're told politely that 'it's not the place to lodge personal complaints.'
In a word: it's hopeless! Maybe we can use this thread to weigh in on strategies for finding food we can bring on board with us, that meets our needs and fills our tummies. On a long flight like yours, that's a huge challenge.
For starters, I bring lots of water in bottles, even though it's a pain to carry them. I don't want to wait for beverage service. Fresh fruit, too (cumbersome and a challenge if you're returning home from a place not convenient to finding it). I carry packets of instant oatmeal with extra fiber, because I can always ask for hot water and the stuff reconstitutes pretty well if you let it sit in a cup for a minute or two (and it's my hotel room breakfast, always, and I also put a spoonful of cocoa powder in it!). Of course, that means I have a spoon in my bag, too. For protein, dry roasted unsalted edamame (unsalted is hard to find). A dried fruit/nut mix (unsalted).
None of this is a good stand-in for a real meal, but it's better than going hungry. Does anyone else have some ideas?
Carol
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Carol, you are so right, but I still feel like it's a good thing to at least voice our complaints. I mean, seriously, with the number of BC patients and survivors out there, doing away with low salt is ridiculous.
The truth is, it's usually the entree that is full of salt, and they are garbage, anyway. But, in my case, there was a sad limp salad and a roll, and that was it!
The other issue is, my bags are usually full to the brim with stupid cords, computers, kindles, cameras...I really worry about precipitating LE as it is, the last thing I need is 100 more pounds in tow. If anyone has good thoughts on that, do tell. I find even dragging the rollie tires me out, and really adds to the stress of travel.
And, not to mention I just plain resent paying full freight and having no food options.
On another post, I wrote in preparing for this problem when United initially told me there were no low salt options (then some yo yo on the phone promised there were). There are some great recommendations, from avocados to nuts. But again, it does add to the weight.
Other thoughts? Storm the gates? Really crabby about this tonight.
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Airlines don't actually cook their own meals - there are a handful of airline caterers that exist, and each airline has a contract with one of them. In most cases whichever caterer they use is used in every flight. So it's possible that low-salt may not be an option offered by whomever United is currently using.
I googled it for you...
According to Wikipedia (and I'm too lazy to check the accuracy), they use Chelsea catering. Lufthansa uses LSG Sky Chefs for its catering needs.
That's your difference - it's not that they don't want to help - it just may not be an option from their caterer. If you want to write to someone, that could be a good place to start - the catering companies.
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L, airline travel makes me crabby, too. The seminars I teach require me to carry a laptop and often a portable printer, plus all the requisite cords, and then I have my phone and Kindle, too, so I know what you're talking about. I would never dream of checking these items, and I live in a secondary airline market, so I'm always on regional jets for at least part of each journey. They usually need to take even a rolling briefcase, as valet check when you board, so I've had to do a lot of trial-and-error luggage sleuthing to find what always fits under even a small regional jet seat.
To keep my dragging/carrying reasonable, I now usually check a bag with my clothing in it, so that all I have on my person is one small and lightweight rolling bag, plus a nylon padded laptop sleeve that goes in the rolling bag when I have no printer with me, or hangs onto the rolling bag when the printer must come along. My with-me gear weighs about 12 lbs, rolling bag included. I invested in a really good rolling briefcase so the wheels are very good and the drag on my arm/shoulder is minimal as I walk. Of course, I'm pulling the thing with my non-LE arm.
None of this helps with the problem of getting checked+carry-on bags from home to car to airport ticket desk and reverse on pickup from baggage claim, of course. I'm pulling two rollers for short distances to accomplish that feat--there's no other option, so I pull the lighter one with my LE arm, and so far, after about 18 months since LE diagnosis, the air travel and baggage schlepping have not given me any LE grief. But I am respecting precautions that I know you are, too: low sodium food, lots of hydration, fist pumping, sleeve/hand protection, and in my case, sometimes irrational amounts of walking before and between flights.
I always take little shelf-stable tubes of a product called Wild Garden Hummus, which becomes part of my lunch when I'm teaching a class (hate to have to go foraging for lunch in an unfamiliar location). It's label says it provides about 5% of the daily amount for sodium, so it's not sodium free, which is why I didn't mention it here originally. I eat it with some small bread rounds and some fruit, so taken as a whole, the meal is OK for sodium. (Oh, and let's not forget the square of 90% cacao Lindt chocolate that is always in that lunch!) I order the hummus in somewhat large quantity from Amazon, because for a week of travel, I need a few for lunches and in case I need a bail-out meal in an airport or airplane.
When I pile up my clothing and toiletries for five days of travel, it's a small and very lightweight pile. I have the Barbie doll mix 'n match wardrobe thing down pat. It's everything else that takes up space, Solaris Tribute included! Between the electronic gear needed for work and the food needed for health and sanity, the 'stuff' does tend to get a bit much.
When you're ready to storm the gates, PM me and I'll hop on a flight and we'll meet somewhere and do it together. In our compression gear, we can make quite a political statement when we're on the news for gate-storming...
Carol
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Carol, this is a wealth of very usable info, thank you! I did invest right after my diagnosis in a great rolling briefcase. It makes a big difference, but in travel today there is always a tradeoff. Plus the domestic travel added headache: will they check it at the gate, and then I have to repack? Always a good time. You are so right: over time, my barbie dress is really working. I have travel skirts, and a good jacket that makes everything look put together. Amazing how long it takes to get it all down pat.
In ten years, we are going to look back and laugh (or cry) at all the peripherals for our machines. If we lived in a less insane marketplace, there would be universal chargers, but that's for another round of debates.
Am looking into that hummus. Thanks!
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It'sjustme--excellent, I am going to add them to my cc-list! I think United also needs to be pressured to use caterers that cater to their consitutents. We are 2.6 million strong, sadly, and counting.
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LtotheK, the Wild Garden hummus is also available in little boxed meals called GoPicnic meals. GoPicnic has several meal combos, including one with tuna. All of the meals are packaged in little compact boxes, and all components are individually packaged within, and shelf-stable. A typical meal has a tube of hummus, a small bag of crackers, a bag of dried fruit, and a bag of fruit/nut mix, plus one square of dark chocolate. Every item is quite tasty--the fruit/nut mix has a little spice to it, for example. But--there's sodium. I do sometimes buy these little meals to take when I want to simplify my lunches while teaching seminars, but then I'm able to drink unlimited water during the day without having to face up to nonstop visits to a horrid airplane bathroom. The GoPicnic meals are small but surprisingly filling, and I find them quite tasty, but to work as a regular meal, we really need to consider how the sodium fits into the daily total. You'll find the GoPicnic.com website easily enough. They sell them from their website, and the meals are available on Amazon, but I find them in drugstores and grocery stores, too.
Recently I had to sprint to catch a connecting flight, and that left me with zero minutes in the airport to find a bite of lunch. No problem, I thought, because Delta sells fresh food on its meal-hour flights. Salad with chicken, even, which I've had and it's not bad. But by the time they got to my row, around the middle of the plane, they were out of ALL fresh food. You could have all the boxed greasy sausage stuff you wanted, but no fresh food. I had my bailout oatmeal on me, and an apple, so I was able to eat. But still. To your point, all the airlines need a reminder that human beings with real needs are sitting in those seats. I just think that it's a hopeless argument.
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I mean, seriously, with the number of BC patients and survivors out there, doing away with low salt is ridiculous.
We are in this little box of LE. We need to get the ppl with hypertension on board. MUCH more recognized as a serious cardiac risk. Maybe then the airlines will wake up.
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Bingo, purple32 hit the nail on the head.
People with a cardiac intervention history, hypertension, congestive heart failure or even pulmonary problems should be given low salt or no salt options. Use that info in your fight LtotheK.
In fact, suggest ALL their meals should be low salt to cater to the trend to be more health conscious, and those that want it can add their own salt, right?!? -
So true re: cardiac patients, gang, I wonder if the catering companies are getting blowback. Truth is, LE or no, no one should be eating the standard airline meals.
I also resent the fact that religious preferences and practices take a front seat to health concerns (both low salt AND veg were unavailable to me).
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