Insurance and Reconstruction

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I am scheduled to have a bilateral mastectomy on November 30th and have met with a couple of plastic surgeons about reconstruction. I finally found the perfect surgeon but she is not in my insurance company's network. The doctor was great and explained the surgical procedure with patience and ease, she made me feel really comfortable. When I met with her office manager  the claws came out, she basically told me that my insurance plan sucks and that she has never been able to get a waiver from them for the type of surgery I need. I am so confused, the hospital where I will be having surgery does not have any in network plastic surgeons that take my insurance so I don't know how I will be able to get reconstruction if I don't use an out of network surgeon. Also, why would the doctor meet with me and basically tell me she will do the surgery if, according to her office manager, she's never been able to operate under my insurance plan? Is it possible that my insurance plan refuses to pay for reconstruction?

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Comments

  • odie16
    odie16 Member Posts: 1,882
    edited November 2012

    I had the same issue and was able to use the out of network doctor but had to pay higher co-pays. My understanding is that insurances companies must pay for reconstruction by law. Our doctors are such an integral part of our care that you should go with the one you feel most comfortable with.  And fyi, the doctor likely does not even have a clue about the insurance issue since she has an office manager to handle such things.

    Wishing you the best.....

  • MENA1954
    MENA1954 Member Posts: 194
    edited November 2012

    OMG!  I was in the same boat as you!  The difference is that the manager from my PS office, told me " Don't worry, we will work with your insurance and  will get them to accept the claim"!  Guess what....The insurance will NOT pay!

    My insurance seemed to  have only   ONE Plastic Surgeon  who belonged to my plan, who  performed the DEIP recostruction. However she did NOT not have privileges at the hospital I was scheduled to have the mastectomy at.  So since  I wanted to have the MXT and reconstruction done at the same time, I had no choice but  go out of network. 

    Where are you having the surgery done and who is the plastic surgeon in question? 

  • Tamara1966
    Tamara1966 Member Posts: 1
    edited November 2012

    I had my BX with expanders placed on April 12, 2012. The breast surgeon was covered and we received authorization for BX and breast surgeon, also for reconstruction and plastic surgeon, including the hospital. A month later I noticed they denied the PS claim, I called, they resubmitted it. Again they denied and resubmitted it the next month. Two days before my final surgery, the PS called me and cancelled my surgery to replace the expanders with permanent implants. They hadn't payed him and wouldn't authorize the surgery. ROCKED MY WORLD! When i called i was told, the doctor needs to send in something saying why this was medically necessary. REALLY! They said i went out of network, funny because they don't have an in network provider in my city. I had to get the HR people at my husbands work involved. After an extra 6 weeks they finally approved the surgery and the PS. If I could find a lawyer to sue them I would, expanders are not very comfortable not to mention the emotional stress they caused me. The law states that if they cover mastectomy they must cover reconstruction. It seems they have found loop holes in the law! If you go a year without them giving approval and paying, you are then responsible.

  • PeggySull
    PeggySull Member Posts: 686
    edited January 2013

    Has anyone paid for genetic testing out of pocket. If so, could you give me a ball-park estimate.



    The cut off point for routine genetic testing funded by health insurance in the US is age 60 and I am 61. No one can give me an adequate reason to what for me seems an arbitrary age cut-off. I want to know if I have the BRAC genes but also a mutation of a gene (JAK2)that my grown daughter has that is now being linked to triple negative breast cancer.



    Thank for any feedback you can provide.



    Peggy





  • 2FriedEggs
    2FriedEggs Member Posts: 640
    edited January 2013

    Peggy Have you talked to your MO about getting tested? Mine had told me that they have a form they fill out that kind of tells if we "qualify" based on how old you/other family members were when you got the cancer, etc. I had mother, many aunts, cousins, grandmother etc that had cancer and they took their ages and mine when I got cancer. Anyway when I had mine done, the MO said that Myriad was basically the only game in the states because of the patent. They drew my blood and sent it and told me that if I were going to have to pay anymore than $400 Myriad would call me to tell me how much it would be and see if I was willing to pay for it. My insurance ended up covering it but would not cover the 3rd part of the test, called the Bart test, because the others came back negative so I didn't have that part done. While it is a relif that I didn't test positive for the 1st 2 parts I still feel as does my MO that genetics are still at play some how since so many family members of mine had it. He advised me to have daughters, granddaughters etc seek care at the breast cancer center at an earlier age as if I was positive (I don't have any daughters or granddaughters so that so far is not a worry). Because other cancers like ovarian, gastric etc come into play with Brac 1&2 I was also asked if I had any 1st degree relatives that had any of those when qualifying for the testing.  You may want to contact your MO and ask about it if you haven't already and then Myriad as they deal with various insurance companies and may be able to give you more of the guidelines and costs. They do have various payment plans as well if insurance doesn't cover it. http://www.myriad.com/patients/learn-about-genetic-testing/genetic-testing-faqs/    Good luck I know you want the best for your daughter and future generations and it gets so frustrating.

  • exbrnxgrl
    exbrnxgrl Member Posts: 12,424
    edited January 2013

    Peggy,

    There are quite a few BRCA threads where you might want to post this question. People are less likely to notice it in a recon thread. As to the cost, I believe it is about $4,000.

  • Linda-Ranching-in-the-mTns
    Linda-Ranching-in-the-mTns Member Posts: 319
    edited January 2013

    Hmmm -- I just now see that Maria probably made her decision long ago (since she posted in Nov)... but just in case some new-bie comes looking -- I'll go ahead and post.

    My first choice for BMX with immediate DIEP reconstruction was Denver. I loved the general surgeon, and liked the plastic surgeons just fine ... but then (just like Maria) I found out they were not in my insurance  network (BCBS) AND their surgery schedule didn't have room for me to get in until after the first of the year... so they suggested I do the procedure as a 2-stage -- BMX with TEs in November followed by the DIEP in January. 

    That seems way-nuts to me -- to choose 2 major surgeries and recovery times over just one... and adding the whole step of TEs seemed crazy ...

    So I called around to other breast recon centers and found one (with long-standing experience and excellent reputation) that not only WAS in my insurance network, but could do all-in-one surgery right away! (PRMA in San Antonio)

    It really doesn't matter where on the map your surgery takes place. You go stay there in the hospital, then check into a hotel for a week so they can keep an eye on you. It perhaps added $1000 to my expenses -- and that was money SO well spent when compared to TWO surgeries instead of one, and being in pain twice as long through the recoveries!

    ** Your insurance company may accept your chosen type of recon -- just not every doc who performs it. That was certainly my experience.

    Just like anything else -- if you can keep your head and comparison shop -- choose the BEST docs that can offer you exactly what you want -- then location does not matter. **The one caveat is that you will want to drive instead of fly -- because post surgery you will probably be missing lymph nodes, and need to be careful about pressure changes (like flying) to protect against lymph-edema.

    (Same warning about comparison shopping applies to your meds -- I am now on hormone therapy -- one pharmacy wanted $1300 for a 90-day supply -- another $636, and Costco was only $18 !!!!!)

    Peggy -- I agree with 2 fried eggs -- you may be able to get your onc to ask for the test, even if you don't quite fit the profile. I very badly wanted that info to help me decide whether I should choose BMX over the UMX. It is a helpful piece of the puzzle... so you feel you have all the info you need to make your best choices. Knowing that your onc won't/can't prescribe the test SHOULD be reassuring -- they certainly know the predictors ... but seeing it in writing does bring a new sense of surety...

    Best of luck to all here -- I am now 8 weeks post-BMX/DIEP recon -- and can say that I am doing GREAT. In fact -- 2012 (although full of surprises) was actually I think my happiest year EVER. Amazing what epiphanies BC can bring with it... our bodies are incredible machines, and we are lucky to be living in today's world of science-fiction-fact... despite the unknowns. Maybe in 5 years we will have the cure. But in the meantime, we have what we have, and we have so much more than 50 years ago!

    Linda

  • SpecialK
    SpecialK Member Posts: 16,486
    edited January 2013

    I wanted to add something to linda's suggestions about going out of state, or a fair distance, to have surgery that your insurance will cover.  I am not trying to disuade anyone from doing that, only relaying my personal experience, and offering something to consider.  I had a skin/nipple sparing BMX with immediate placement of tissue expanders in November of 2010 locally.  I used an in-network BS and an out-of-network PS (BS wanted this PS due to the nature of the surgery) and received special authorization from my insurance company to cover the out-of-network PS.  What none of us could know at that time was that I would require 4 additional surgeries with the PS due to complications.  While I hope that everyone has a reconstruction free from any difficulties, breast recon can be problematic and going far away to do it can present some issues, both physically and from an insurance standpoint.  If you do have recon surgery far from home and return from the trip, what is the contingency plan if problems arise?  Talk to your insurance company and ask this question.  My first complication did not occur until 6 weeks after BMX, so if I had done my surgery out of town, I would have returned home by that point, and might have had to deal with a new PS who was unfamiliar with my situation, or inexperienced with the type of recon I had done.

  • Linda-Ranching-in-the-mTns
    Linda-Ranching-in-the-mTns Member Posts: 319
    edited January 2013

    Good point. We always figured we would go right back to San Antonio -- if necessary due to complications.

    Luckily that hasn't been necessary -- as (knock-on-wood) I have had no complications. 

    DIEP is not available anywhere in my state. (NM)

    Therefore, to get DIEP -- I was forced to travel anyway. Denver would have been 5 hours, San Antonio was 12 hours drive. 

    I am so thankful though that I was able to think outside-the-box -- because DIEP immediate recon has been a WONDERFUL choice for me. If I had listened only to my onc/surgeon -- and what was available 'locally' -- my options would not have included anything more than TE's and implants -- available in my state -- but STILL 5 hours drive away in Albuquerque. I researched all that -- had two meetings with a PS I liked there, and consulted with my lumpectomy surgeon about doing the UMX... but for me -- the DIEP was my best choice, and I am thrilled with the results.

    Another consideration for me was that to have the weekly inflations of the TEs would have meant a 10-hour-round-trip for me each week...

    Anyway -- Special K's point is a good one. Of course we all HOPE we will be the lucky ones without complications, but you never can tell.

    Linda

  • SpecialK
    SpecialK Member Posts: 16,486
    edited January 2013

    The reason I mentioned the complication issue was that first surgery - the one six weeks after BMX - was an emergency surgery.  The problem occurred on a Sunday and I called the PS - was able to manage until Mon. morning and went to his office first thing - I was in surgery 30 minutes later.  That surgery was 4 days before Christmas - not an easy travel time and this would not be the time you want to meet a new PS...  If you look at the dates in my sig line - I had two more surgeries within the next month after the emergency one!  Would not have wanted to commute for those - along with the post-op visits.  Just sayin...

  • MarS676
    MarS676 Member Posts: 22
    edited January 2013

    Hi All-

    Just an update...My insurance did end up approving the BX Mastectomy with immediate DIEP reconstruction but did not end up getting that. My hospital was directly affected by Super Storm Sandy and was closed for an extended period of time. As a result my surgery was scheduled at a  different hospital with my doctors for December 16th. A week before the surgery that hospital cancelled my surgery, stating that they no longer were able to accommodate the patients of the storm affected hospital! My surgeons were able to secure yet another hospital for my surgery but that hospital would only allow the BX Mastectomy surgery with TE since they weren't able to accommodate the lengthy DIEP reconstruction. Since I had neoadjuvant chemo my breast surgeon was insistent that I get the mastectomy done as soon as possible because the tumor was still there and she didn't want to risk any spreading. I am currently recovering from my BX Mastectomy and am hoping to schedule the DIEP for mid-January. The thought of having to go through this recovery again is really frustrating but I do not want implants so I will push through and complete what I started. 

  • MENA1954
    MENA1954 Member Posts: 194
    edited January 2013

    I am also having problems with my health insurance, BCBS!  My In-network  Breast Surgeon reccomended a Plastic Surgeon who would do the DIEP reconstruction. She knew him and worked very well together. Unfortunately he was not in my network.  I called the Insurance and a representative told me to give the Dr. their Medical Management  phone #, to call and ask for " AN IN FOR OUT"!  I did and the Dr. agreed to work with the insurance.

     The surgery, DMX with immediate Diep reconstruction date was set for August 1, pre-op done, co-insurance paid, all set to go! However BCBS kept on denying the request to use an out of network PS. Two days before the surgery the insurance called me and gave the name of a PS who was in net-work but had NO privileges at the hospital where my surgery was approved. 

    I was besides myself!  What were my choices at this point? 

    Cancel the Mastectomies?  It had been dx as poorly differenciated, so time was of the essence!

    Needed to find new BS who could work with in-network PS. Out of the question, I Totally LOVE my current BS!

    Go ahead with the mastectomies, but have the reconstruction done by the in-network PS at a later date? NO WAY!

    I chose to go ahead and have both surgeries done at the same time. I could not imagine going through another surgery after recuperating.

    How can a big insurance company like BlueCrossBlueShied, only have ONE PS who performs the DIEP FLAP RECONSTRUTION who is in my network?

    There are so many BS in  Nassau &  Queens Counties who could never work with Surgeons in NYC county because they have NO operating privileges there and vice-versa. 

    So my point to BCBS is "  Why would you approve a BS, an hospital in Nassau when you know that there is NO Plastic surgeon that could do the reconstruction I am looking for, at the same time as the mastectomies?

    Insurance should not dictate when we can get the reconstruction done! 

    So now I have filed appeals with the Attorney General, Community Advocates and The NYS External Appeal !

    Mena

  • MarS676
    MarS676 Member Posts: 22
    edited January 2013

    Hi Mena-

    Your PS did the surgery without a guarantee of payment? Mine would not do a thing until she had insurance approval. I know 2 surgeries suck but my BS really did not feel we should wait any longer since at the time of my surgery it had been 6 weeks since I finished chemotherapy and my triple negative cancer was very aggressive. 

  • jacee
    jacee Member Posts: 1,384
    edited January 2013

    Peggy...re BRCA testing.....when I had mine about 3 years ago the cost was around $3200. But, they told me once I had been tested, any other relatives tested the cost would be much less (around $400)....because the DNA strand would have already been identified. So since your daughter has been tested, maybe yours would be cheaper. Worth asking.

  • MENA1954
    MENA1954 Member Posts: 194
    edited January 2013

    Maria,  someone from the PS's  office the night before the surgery told me that his surgery costs $123, 530.00 and if the insurance did not pay he would agree to take $20,000 as full payment from me! I was so desperate, I agreed!  Actually, at that moment, I would have agreed to give him my first born, and I only have one child! LOL!

    We were working on a time crunch!  I met with the PS on the 23rd. of July and within one week I had the surgery!

    Not too much time to weigh all my options!

    Mena

  • itsjustme10
    itsjustme10 Member Posts: 796
    edited January 2013

    I'm so grateful for my BS - she made calls until she found me a plastic surgeon she trusted who was part of my insurance plan.

    I'm not sure what I would've done had I run into that kind of problem - probably just had the BMX, then found a PS - I don't know that I would have had the guts to enter into a contract to pay $20K.  You are much braver than I am.

  • MENA1954
    MENA1954 Member Posts: 194
    edited January 2013

    itsjustme,we were not looking for just a PS, we were looking for a PS  in my net- work who does the DIEP .  So if she had done what your BS did, the only one she could have found in my net-work who would have qualified could NOT have done the Reconstruction at the same time as the mastectomy!  I think you are much braver than I am, because you would have picked the BMX and then found the PS!  If I had to make that  choice, I think I would have just had the BMX and NO reconstruction!

    If the insurance does not pay the claim, I can handle the $20,000, but I would never have been to handle being cut up again after healing!

    But that is me!   We are all different and that is what makes all of us special! We each have our unique way of thinking!

  • itsjustme10
    itsjustme10 Member Posts: 796
    edited January 2013

    Definitely...I got implants because I wasn't doing anything more!! (that probably also made it easier to find a PS) :)  I'm probably going to look to get nipple tatoos for the same reason. :)

  • ablydec
    ablydec Member Posts: 124
    edited January 2013

    If this has been covered already, please let me know:  I had BMX (with an in-network provider) on November 23, and immediate reconstruction (with an out of network plastic surgeon, but one who was highly recommended, and has worked with the breast surgeon for years).  I just got the explanation of benefit from my insurance company.  They are paying 60% of "usual and customary", which I know is typical, but their estimate of "usual and customary" is crazy!  After the deductible, and the 60%, they ultimately paid the plastic surgeon a grand total of about $275.  The office said that was the lowest payment they have seen yet.  My question is:  what is my most effective way to appeal the low payment?  Does anyone have experience with the insurance commission (I'm in NJ)?  I'm not going down without a fight!   Shoshana

  • ginger2345
    ginger2345 Member Posts: 517
    edited January 2013

    275 is outrageous no matter what type of reconstruction you had. I've had immed permanent direct to implant reconst after mast. I've been back to the OR for a lift on the other side. My insurance seems to pay about $1000. an hour for BS or PS on the OR as I read my EOBs.

    I think you should be commended to want to work for more pay for your doc. I'd call the doc's office mgr or insurance person to get their take on why the low reimbursement. Maybe they are already in the process of an appeal. The low rate could have something to do with the doc's office not getting all the appropriate codes, modifiers, etc. or not coding correctly.

  • ablydec
    ablydec Member Posts: 124
    edited January 2013

    Ginger, I'm not being altruistic.  I am being balance billed for the rest of the many thousands that the PS charges.

  • ginger2345
    ginger2345 Member Posts: 517
    edited January 2013

    Sorry , I read your post wrong. The PS can only balance bill the ins company's ALLOWED amount usually not the amount the PS billed the ins in the first place.  I don't quite understand. The ins co allowed 60% of the usu and customary? and then most of that was assigned to your deductible amount. I guess in my state docs work for less--"many thousands" sounds like a big number. Are you talking only about the PSs prof fee? Or the hosp fee too?

  • ablydec
    ablydec Member Posts: 124
    edited January 2013

    No, just the PS professional fee.  I am assuming the hospital fee will be covered adequately, as it is an in-network facility.  I already called the insurance company, complained that the "customary and reasonable" fee is unrealistic (to put it mildly) and am now working on an appeal letter.  I'm going to get a more realistic estimate of average fees from the Board of Medical Examiners, PS, and will use that information as well.  I also spoke with the Insurance Commissioner, so that if/when I'm not happy with the response from the insurance company I can go further.  Wish me luck!  (So this is why I usually stay within network!)

  • MENA1954
    MENA1954 Member Posts: 194
    edited January 2013

    ablydec, in a way we are both in the same boat!  I also used an out-of network PS and my insurance won't pay him at all!  So now the PS is sending me invoices!  Been filing grievances but so far nothing has been resolved!

    Just out of curiosity what did the PS charge?  My bill is for $123,560.00

    Mena

  • itsjustme10
    itsjustme10 Member Posts: 796
    edited January 2013

    Ablydec...have you spoken with your PS office, to see if they'll handle the appeal for you?  One way to show that their reasonable and customary is anything but, would be if you knew what the going rate in your area was - and your PS office is probably well aware of what that would be, and has probably written hundreds of those letters for people. 

  • ablydec
    ablydec Member Posts: 124
    edited January 2013

    I just finished writing an awesome letter of appeal (ok, I'm proud of it).   I found the Federal Women's Health and Cancer Rights Act of 1998, the relevant NJ statue (Breast Cancer Treatment and Breaste Reconstruction NJ Law P.S. 1997), and a site (found for me by my PS) that gives average costs of different medical procedures (fairhealthconsumer.org).  Unlateral reconstruction with Alloderm is - on average in NJ - $8,125.  Bilateral probably 50% more.   They are going to hear from me!

  • ginger2345
    ginger2345 Member Posts: 517
    edited January 2013

    Boy, I can't believe these charges! My PS did immed direct to implant reconstuction for about $1300. His bill only. The BSs mast bill was about the same! Wow, this out of network stuff seems fraudulent--far more than the value of the work done.

    The actual implant was in the $20,000. range which seemed high.

    Good luck to you in your appeals.

  • mgdsmc
    mgdsmc Member Posts: 332
    edited January 2013

    Hello Ladies



    I have been reading your post and concerns about payment to out of network doctors and payment. As a medical professional I will give you this advice. First get a copy of your HMO policies about out of network payments. Second if you followed all the requirments for getting pre approved before surgery the appeals will likely be accepted. If you didn't its going to be a battle that I hope you win. The problem is most of us don't read policy and procedures. There should be an area in writing that you can refer to. That's how the HMO's get away with not paying. We are responsible to read and understand them and if not call for clarification. The insurance denial letters usually state the policy that allows for denial. No matter who you talked to and what was said if its not in writing very hard to prove.



    I wish I would have found this forum earlier would have tried to help. Most people don't know the process of getting things approved within 24 hours for emergency and up to 72 for non emergencies. It's the wording that you use. If you can quoat their policy it's always helps. I speak from experience I have been thought it more than once and had my procedure approved the same day I got the denial letter.



    Good luck to you all😊

  • ablydec
    ablydec Member Posts: 124
    edited January 2013

    My PS billed $12,000 for one side, $4,000 for the other (total 16K) but is willing to take 11,500 if he gets it right away.

  • MENA1954
    MENA1954 Member Posts: 194
    edited January 2013

    ablydec, why one side more than the other?

    Mena

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