email notifications

SoCalLisa

I keep getting email notifications from forums that I have expressly asked no email notification and in the boards it shows no emails..what else can I do to stop them?

exbrnxgrl

Hi Lisa,

I'm not saying you haven't already checked, but go to the "My Favorite Topics" and make sure that each one says "remove email notification". Y0u have to do this for each "favorited" thread. If you've already done that then this a problem for the mods or you could just remove all threads from favorites. Hope you get it solved.

Caryn

SoCalLisa

Hi, I did check to make sure but alas to no avail...most work but some favorites don't

Moderators

SoCalLisa, we know this has happened on occasion  if the same thread is marked as a Favorite Topic twice (although I'm sure you've checked that).

To start troubleshooting, can you go in and remove those threads about which you don't want email notifications from your Favorite Topics? Make a note of them if you want to re-add them as Faves later. Just getting the threads out of your Favorite Topics ought to re-set any rogue code that's lurking. If it doesn't, we'll check with tech team.

Thanks for letting us know!

SoCalLisa

thanks..

SoCalLisa

Hi Mods, I did what you suggested and I am still getting email notifications by the bunches..

Moderators

SoCalLIsa,

Ummm.... Thanks for trying and letting us know that those ideas did not work.  We will have to ask the tech team for more suggestions.

SoCalLisa

I have received 28 emails just today

Moderators

We've advised the tech team about this, SoCalLisa. Will let you know what they suggest.

Moderators

Hi Lisa!

We talked to the tech team and this is what we've come up with.

Apparently all of your favorite topics are currently marked as wanting to receive email notifications, although you have both email options under "my preferences" marked as no. These settings do not currently cover the emails sent by the favorite topics so you will need to do the following:

1. Go to My Favorite Topics (top navigation)
2. For each of the topics you do not want to receive emails for, click the link "Remove email notification".  The link text will change to "Add email notification" which means this setting is turned off.

Please feel free to send us any questions on this issue.

SoCalLisa

thanks I guess I just did the notification thing backwards..kinda easy to do