Humor for the cynical

saluki

Really outrageous but funny!
Best Buy calls 911 after Consumerist reader RJH asks for a refund on a nonworking Tony Bennet CD.

Sooooo RJH buys the CD and goes to his car to play it. He gets "Disk read error" three times. RJH walks back in with his three minute old album and receipt and asks for a refund.

The clerk tells him there's state and federal laws against refunding money. Our guy calls him a fool.

Manager comes and says the guy can have a substitute disk or leave, or else the manager will have him arrested for trespassing.

Guy laughs.

Manager calls 911...


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RJH writes:

"I was out shopping with my daughter, Z and her brother yesterday, trying to use those dreaded gift cards, the one of interest was from Best Buy.
While they are looking for music, I see the new Tony Bennett CD, kind of a Duets and I decide to spring for the fifteen bucks.

We get to the car and I pop it in and see "Bad Disk" on my player. I tried unsuccessfully three times to get it to work, but alas, it must have been a bad disk. So I walk back into the store with my three minute old receipt and show it to the door guard who shows me to the return line. Now I have owned this thing for three minutes and I just want to swap it out. It is three days after xmas and I really do not want to go through the entire return process so when I finally get to the front of the line; the customer service trainer is waiting on me. I tell him, forget it, just give me my money back, it is a bad disk.

He tells me there are state and federal laws against them refunding my money at which I literally laugh out loud. I said there are no such laws. He claimed there were and I said, if you believe that you are a fool. Then I asked to see a copy of the law at which point the "manager" showed up. He said that he would show me the law it was right out the front door and If I did not leave, they would have me arrested for trespassing. At this point the manager says I can have another disk or be arrested for trespassing. I asked again to check the CD, it was a bad CD.

I am thinking this is a riot, let's just see where this goes.

Sure enough, he calls 911 for a trespasser in his store.

I am literally laughing out loud. I go back to the car where the kids are and explain that I will be a few more minutes. I get my phone and call my wife and tell her what is going on.

Then I call corporate in MN. I explain what is going on and the "senior customer consultant" tell me to please hold after he agrees that it is an out of control situation. The first question that corporate asked me was if they actually checked the CD to see if it was bad. I told him that they did not check it in spite of my requests.

About this time the manager comes to me and says that it looks like the cops ain't coming so he will give me the money back.

Now the cops show up, (three officers in two cars!) I have the customer service people refunding my money, the three cops looking for me, and me on hold with corporate.

I get my money then approach the cops and explain my side of the story. They just shake their head. I apologize for the store manager wasting their resources. I was kind of hoping that they would arrest me.

I finally get the guy from corporate back on the line and he commits to calling me tomorrow with resolution.

Turns out it wasn't a call from him I got today, the store manager called. I went over the details with her and after what seems like a thirty minute discussion she admitted there is not a federal or state law against a store refunding a customer for a defective product. She then asked what it would take to make it right, I told her to think about it and call me back. She did call back later today and offered me a twenty five dollar gift card. I asked her to donate it to Salvation Army and guess what, they can't do that either."

Jaybird627

Yep, that just about sums up life here in the United States.

Janis L

jz20022001

You really wonder sometimes. A few years ago my son bought a 2-disk CD - Pink Floyd's "The Wall". When he opened it he found that both CDs were the same (no CD1 and CD2). I took it back to Wal-Mart and of couse they didn't have another CD there. We drove to a different store and they were giving us a hard time too. I told them to look at the CDs and tell me what was wrong. Those idiots finally figured out the problem and gave us a replacement.

I had trouble with Best Buy's customer service a few years ago when we bought a phone and it didn't work. I tried to return it for a refund but they were giving us some schlocky answer that they had to charge a restocking fee of $10 since we didn't have the box or booklet. I told them that $10 was rather steep since the phone only cost $22. Finally I got them to just give me the phone itself and that they could keep the box and booklet. Very frustrating and annoying.

Catherine