Dana Farber issues, Huge Anxiety/Fear/Frustration
I had my first surgery consult and MO consult this week, and after waiting 2 weeks when the new patient coordinator at DF set those up, I find out my imaging is NOT at Dana Farber. The coordinator claimed to have sent the request form for all imaging, but the imaging center I went to prior to DF (which has my mammograms + ultrasound that found the cancer) said they only got a request for the biopsy info.
I've asked her twice to request the imaging. I called the imaging center two days ago to check if a request had come in -- no. I emailed her again, explaining my doctors hadn't been able to do any analysis of my case because they don't have my imaging, and can she PLEASE make sure the imaging gets sent. She said she'd re-send it. I call the imaging center today, and no request was received. I finally call her and get her on the phone, and she assures me (early this morning) that she would call today and get it straightened out. Well, it's 4:30pm Friday (she leaves work at 5pm) no follow-up email, and I call the imaging center and there IS STILL NO REQUEST.
After calling the imaging center to see if the fax number is the problem (why on earth did the coordinator not check after 2 weeks went by without receiving imaging???), I found out that there's a specific fax # for orders she's supposed to use - the one on the release form she sent me is the general fax, this number is for orders --- and am waiting for her reply.
My anxiety and frustration is so insanely high right now. I feel like that coordinator totally dropped the ball, and here I am with a ticking time bomb of cancer in my breast waiting to see if my doctors can FINALLY see my imaging before the surgery they want to schedule ~4 weeks from now. Should I just get a CD made and drive (1.5 hrs) to DF myself next week? The imaging center said it could take 7-10 business days for DF to receive the imaging.
I thought DF was supposed to be one of the top cancer centers in the US, how has my experience been so bad? Coordinator messing up my results, and then didn't fricken bother trying to figure out why she hadn't gotten my imaging for TWO WEEKS UP TO AND INCLUDING the date of my appointments?? This is the same person who told me I didn't need to bring a CD to the appointment because she had taken care of the imaging. I'm so scared/stressed/that this is going to affect my care at DF (lack of information, etc).
In addition to the new patient coordinator dropping the ball, on Tuesday of this week (now Friday) my surgeon had sent in her PA with pre-surgery paperwork and I mentioned that I had called my imaging center (in between the surgeon and her arrival) and they had not received any request for imaging, and the PA said she would take care of it -- and obviously didn't!
My fear is that the lack of information is going to affect my treatment plan / results at Dana Farber. The surgeon and MO said it was IDC stage 1 grade 2 right now based on results and weren't very concerned, but that's ONLY from the biopsy sample and report that they got --- they haven't seen my mammograms or ultrasound to see if there's anything else! So I'm supposed to get a call for surgery scheduled in 4 weeks, and that's been 100% based on the biopsy alone. Is this normal?? Surgeon said she'll look at imaging when it comes in, but it won't be in for who knows how long. The MO told me she didn't even need to see me until after the surgery / sample analysis is done because of my stage. I just feel like I'm the only one worried about my cancer when I'm being treated at one of the top cancer centers in the US, how is that even possible?
Comments
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I have nothing to offer beyond I felt the same way at my nationally ranked hospital, too. I will say they did get my imaging results though before I was seen by my oncologist but it wasn't without difficulty and my intervening. They also didn't seem to be nearly as much in a hurry as I thought they should be. It took me 40 days to get my surgery and 13 days of that was because I tested positive on a covid test but despite being asymptomatic they cancelled my surgery. That about sent me over the roof. Anyway they did get it done, the cancer had not traveled to my lymph nodes despite my fear that the delay would cause just that, nor did I even have any LVI. So although I was in a hurry and they didn't appear to be, it seemed they were probably the ones who were correct in my case. For us, our cancer takes top priority but at these hospitals our cancer is one of many they see everyday and the biopsy tells them quite a bit whether a cancer should be seen as advance or quick growing. I was estrogen and progesterone positive and HER2 negative and although not the highest hormonally out there, pretty strongly so. Those cancers you have some time with. So in saying that, I don't know what your biopsy was but if you're hormonally positive know that the chances of it spreading with any small delays is miniscule. Breast cancer just doesn't work that way. Not to say that they don't need to fix their crap and get your imagining. When I had issues with my hospital getting my results sure I had to call, too, but I felt they were doing everything in their power also. That meant a lot. It ended up being my crappy radiologist's fault for the delay and not the hospitals but the stress of it was so needless. In saying that, I feel your pain and I hope it's resolved quickly so you can just move forward with everything.
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I can certainly understand your frustration. A few things to keep in mind...
Although the surgeon and MO have not seen the actual images, they certainly have seen a written report from the radiologist at your imaging center that told them the location of the tumor, and the size - the size is what would have determined you to be stage 1 (along with no nodal involvement.) And DF had to do their own imaging when they did your biopsy - usually they use ultrasound to locate the tumor in order to can sample it.
As far as your concern about the surgeon and MO needing to see the images, they are relying on the expertise of the radiologist to determine whether there might be something else there, and certainly the radiologist would have put any other suspicious findings in the report. Yes, the surgeon will likely need to see the original images before surgery to confirm the area they will be excising. But they still have time, and it is conceivable they would want to order their own MRI in advance anyway.
As far as the struggle to get images, radiology images can take a while to get. And it's complicated by the fact that most facilities have separate numbers for requesting images vs. written reports. So it is certainly possible DF staff is dropping the ball, but it could also be the imaging center. I know that when my imaging center found my tumor they sent me out the door with a CD of the images because they knew another doctor, somewhere, would need them. I now always try and get copies of my images right away, it just makes things easier.
I know it seems odd, but it is normal for MO to not see patients until after surgery. That doesn't mean, though, that your surgeon and MO aren't discussing your case - there's just nothing the MO can do for you until after you've recovered from the surgery, and they have more comprehensive pathology information from the full tumor. Even odder, given what you're saying about stage and grade, it is probably a good thing they don't seem concerned. Physicians can sometimes lose sight of how terrifying this is for us. So they think our prognosis is terrific, but fail to express that to us in a way we can understand when our safe world is falling apart.
I suspect you're in good hands. But if you have doubts, hospitals have patient advocates who can listen to concerns and address them as needed. I hope you find some relief from your concerns - a cancer diagnosis is tough enough on its own...
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Hi ratherbesailing, the biopsy was done at the imaging center prior to Dana Farber. Dana Farber just requested the biopsy sample to examine it themselves, so the only report that my doctors have seen is the written ones from original imaging center, and the analysis Dana Farber lab did on the biopsy sample they received.
When I had my meeting with the surgeon, she said that they do not do additional scanning for someone of my stage (stage 1 grade 2 11mm IDC ER+PR+HER2-, no apparently LVI) prior to surgery when I voiced my concern about possible additional cancer or mets. She did say they would go over the imaging once they got it (and was not happy about the fact it wasn't there -- not directed at me).
Re: their casualness with my diagnosis, I'm sure a lot of it is because they have patients who have much more advanced stages. But it's still cancer that can come back in 1-30+ years to kill me, the risk will never end regardless if it's stage 1 or stage 3 that it could metastasize. So I was upset when the MO said "You don't need to cry or be afraid, you're basically curable" when I know that's not true.
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I understand your frustration. I’ve had so many frustrating medical experiences. On the one hand be glad you met your MO. I didn’t have one for a month after my surgery. My BS was lead and I hated her. Regarding imaging what seems weird to me is that they didn’t order their own and sounds like you haven’t had a breast mri. My mri showed more than mammo and US.
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Mumuriri, I can understand your frustration at your MO telling you not to worry. And you're correct, anything is possible. But your MO and surgeon have a pretty good idea of what the odds of recurrence are. Like jrnj, I had an MRI prior to surgery, but both of us had much larger tumors than yours. Members on this board can give insight of what we've experienced and what we've learned along the way, but the physicians treating you are the ones with the training and the knowledge of your specific situation to best know how to proceed.
If your surgeon doesn't have the imaging by the time they operate you should worry. But I am sure they'll have them by then, and they will have a DF radiologist review the imaging - so you'll have a second set of trained eyes looking for anything else. Hang in there - I think may here would say the toughest time is waiting for treatment to begin. Hope you have smooth sailing from here on...
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Hi mumuriri - I am a patient at Dana Farber, and like you I transferred my care there after imaging and biopsy at my local hospital.
Dana Farber isn't perfect, but they are pretty organized compared to other hospitals in my experience. For me, the transfer of care was a bit complicated, but once I was "in the system" everything ran much smoother.
For imaging: My husband literally went to our local hospital, had them burn my imaging onto CD, and brought it with us to DF. DF was efficient at transferring the CD into their own system. There is a public desk for that, and it took only a few minutes. The DF doctors did a careful and thorough job of looking at the imaging, and you can see their re-reading reports on the online Patient Gateway.
For doctors: For my type of cancer, I needed chemo before surgery. So after my initial appointment, I only saw my MO, and didn't see a surgeon again for a few months. But, I can understand why it would be stressful not to have the MO overseeing things.
In my experience, DF will book appts right away (chemo, surgery, etc), but if something changes when they read the imaging, or new info comes in, they will switch things around as necessary.
If it were me, I probably would drive the imaging CD myself. And I live even further than you! But I am OCD about that kind of stuff.
I hope this helps a little!
Sarah
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Thank you all for replying,
I finally got a call from DF today to let me know that their analyses of my original imaging was done and they want me to come in for an MRI and an additional bilateral mammogram. I asked them if that meant my surgeon had gotten the imaging, and they said yes (I don't know why the original imaging center said yesterday that there was still no request for imaging, when the imaging analysis was done by DF radiology that same day so they had clearly received imaging --- unless my PCP sent over the relevant files somehow along with her referral?)
I am per advice given in this thread getting a backup CD of my images for my records in case I need it in the future. Thank you again!
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so glad they have the original pictures and that they are getting their own as well. Keep up updated as things progress.
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Well, I just had my additional screening (MRI, bilateral mammogram, bilateral ultrasound) and they recommended at least 1 biopsy (calcifications about 2cm from original diagnoses mass), I'm supposed to get a call once radiologist has time to review all the imaging together whether or not I need more.
Thing is, they scheduled the biopsy for 2 WEEKS FROM NOW (no sooner openings, and it's MGB that's doing it instead of DF because DF doesn't do biopsies --- when I asked they said they don't have cancellation lists for trying to get an earlier appt) which makes that 1.5 months since I was diagnosed. They had delayed scheduling surgery to get additional scans, and now I have no idea how much more my surgery will be delayed because new biopsy isn't for another 2 weeks. Is this normal ? At this rate my surgery won't happen till 2.5 - 3 months after original diagnosis. That seems like an insanely long time for no treatment? Am I just tired/anxious over nothing or is this a normal timeline? I emailed my surgeon asking politely if there was any ETA for surgery after today's scans, but not sure how soon she'll get back especially with long holiday weekend around the corner.
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I don’t think it’s the average time line but I think it seems to fall in the range of not seen as a huge problem. When Covid first started there were periods of time when breast cancer surgeries were put on hold (other surgeries also but most of us wouldn’t consider breast surgery as elective). And there are areas where there are still a backlog. When I was diagnosed in January my surgeon said they had finally got back to semi normal (while she didn’t have a backlog others in the cancer center did on the flip side my radiation schedule was all over the place because they were trying to fit everyone in so they could only start someone when someone finished. None of this makes it easier to wait when you are the one waiting.
I think for many of us we want the cancer out as soon as possible once we have accepted that’s what’s going to happen and at times from our medical teams view it’s one step at a time so they have a clear picture as they can before surgery. It still is a delay for us and delays cause by staffing issues because of Covid add to that.
I don’t think you are anxious over nothing but I do think that if medical team thought the delay would put you at risk then they would do whatever possible to to schedule you. Again I know it doesn’t help but I think as long as they are keeping you updated and giving you information that lets you know that what they are doing is gathering information to help provide you with the best care
Thinking of you and hoping things speed up.
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Unfortunately, for most, breast cancer is not considered an emergency. I had a first biopsy 3/22 and was diagnosed by 3/25. I went on to have 2 more MRI guided biopsies over the next couple weeks, as well as genetic testing, I went for a 2nd opinion too just to verify what I was being told. My surgery was 5/12. so about 2 months later. I was told as long as it was taken care of within 3-6 months that was a good timeline. They didn't really want things to be pushed to 6 months though, but I asked when I was debating what type of surgery about how long it should/shouldn't be.
That said, it's really frustrating that you've had to deal with the incompetence. I understand that cancer centers have a certain reputation, but have you sought a 2nd opinion elsewhere? Maybe just to see if it feels like a better fit? I was at a smaller hospital, got a 2nd opinion from a NCC, but stayed with my smaller hospital because I really liked my surgeons. Also due to early diagnosis, early staging, you will most likely receive standard care, so as long as there's nothing rare or odd about your cancer where you need a specialist or trial, you can research and be confident with the treatment anywhere.
I understand your frustration at their casualness...I felt the same way at first. But after researching and learning more and just going through it..as well as seeing others go through it and following people's stories...I really do believe attitude helps. Of course be sad, mad, scared, cry at times, but thinking about beating it and overcoming, just focusing on one part of treatment at a time and getting thru...it helps to not jump to what ifs.
Also make sure to ask your doctors the questions about timing...remind them of the lack of coordination and how much time is passing and waiting on appointments.
I hope your biopsy goes well and you get a surgery date soon! Hang in there. In the meantime, be gentle with yourself, do things you enjoy, find out if there is a nurse navigator or complimentary therapies that can help during your waiting period.
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I had similar issues at Beth Israel (in Boston) re: Imaging- and I found talking to the social worker assigned to the Breast Center was helpful as far as understanding what was normal and what might be falling through the cracks. She helped me figure out who /when to contact to get what I needed.There was a delay because someone at Beth Israel dropped the ball, and it turns out I needed the MRI they asked for and I ended up with additional suspicious masses (bummer). I opted to not biopsy those because I was getting an MX anyway and I didn't want to delay any longer biopsying if it was all coming out anyway. I did have a second opinion at DF - and they confirmed what my team at BIMDC had decided. My MO is Dr. Wulf and she's awesome. Dr. Burstein was my second opinion. I also asked that I get a full body scan after that MRI because I didn't want any more surprises and wanted to know ahead if there was going to be mets. Well thank God there weren't.
There was a lot of hurry up and wait. It was about 2 months from my initial dx at my local health center to my surgery and then I had to have a second surgery (ALND) and then finally chemo which didn't start til after Thanksgiving! I think I'd have chemo first now, but that wasn't how they did it back then.
Well, it's 10 years later and I'm here and thriving. I can't lie that I hate getting a mammo or MRI on my "good" side because I know "there by the grace of God go thee." Or in lay terms, "it's a crap shoot." And I may be back with a recurrence or second primary and I get anxious on those days. But most days I don't worry about it and am in my life. But I'm so grateful for the great care I got at Beth Israel. I truly loved my caregivers. Once you have a treatment plan you can lean into, know that it's a marathon, not a sprint, and work on shoring up the rest of your body which is healthy apart from those small lumps which will be eradicated.
I know your anxiety and I'm sorry you are going through this, and just know you are not alone and you will get through this.
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The latest biopsy shows a <5mm cluster of microcalcs that turned out to be DCIS. So another spot of cancer 2cm away from the main mass. I'm supposed to get a call from my surgeon about these biopsy results and hopefully get surgery scheduled (please!). Initially she had been saying clear-cut lumpectomy + rads, but now with a 2nd area of cancer I'm not sure what she'll recommend. Is it unusual to have more than 1 mass/area of cancer in early stage? I'm scared that there may be other smaller spots (undetectable size for mammo) that a lumpectomy won't catch, but will rads?
My other breast has a "cluster of what everyone here thinks is small benign cysts with some calcs" that they are not biopsying because they are sure it's benign and recommend 1-year followup mammogram. I asked repeatedly if a biopsy would be useful, and they said no because they are so sure it's not cancer.
At this point I'm concerned about BMX/UMX vs lumpectomy, but if the surgeon's (renowned NCI) recommendation is lumpectomy should I just trust?
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I had two area of concern not far from each other, both were removed in same lumpectomy (the secondary area was not deemed cancerous during the biopsy but I think due the proximity to the first and to ensure clear margins it was the best choice). And yes the whole purpose of radiation after a lumpectomy is to hopefully put you at the same risk level comparable to having a mastectomy. In the end the choice is yours even if a surgeon recommended a lumpectomy if you feel strongly about a mastectomy that's still your choice. whatever you decide I wish you a quick surgery date and a speedy recovery
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