Post your tech glitches, errors, issues, etc. here.

I am still not able to use the My Favorites link which is very frustrating. Instead of being able to gain quick access to a handful of threads in different sections that I'm interested in following, I continue to have to sift through the entire forum searching for them. This takes lots and lots of scrolling and waiting for pages to load. It would be futile to add any threads to My Favorites since the link is inoperable for me.

It feels like many of the threads I've been a part of have a lot less participation since the new formatting. While I used to be able to sink my teeth into the content here, now it's less engaging due to all the numerous glitches and technical issues.

I thought the old style looked a bit dated long before the redesign, but I prefer the darker background, larger font size, and stronger BOLD.

"Nostalgic"? Really?

👍👍 for divine’s post! The “look” of the stark black and white design may be more modern and clean in appearance but does nothing to enhance usability for members. Nostalgic? No, I am not averse to change and welcome it if it improves things.

I had posted about all of the above more than once, but each time, my never posted. The page showed me as signed in, but my post didn't "take". Instead, I got a page asking me to sign in, even though the box to post in had been available, i.e. suggesting that I was signed in. I decided not to retype all of my comments that were in the lost posts, as it's far too frustrating. Let's just see if this posts.

I agree with Beesie. It has gone past frustratingly silly "upgrade" to security concerns.

This is so beyond epic failire. Stunning.

I'm having the same problem with the staying signed in even though I signed out.

Windows 11 Chrome

I sign out, not just close the tab, actually sign out. But when I open a new tab & go to community.breastcancer.org again, I'm signed in, able to view my favourites etc.

I'm the opposite, always having to sign in again and again now. And, for the first time, I am being prompted about my profile which now seems to have lost much of my data. I'm hoping that's a glitch as I can't imagine taking the time to reenter everything that I have posted over five years....

I meant to respond to Traveltext. No, not nostalgic. I find the new layout exceedingly difficult to read, both on a computer and on my iPad. There is not enough contrast for my chemotherapy impacted eyes. The font/white background quickly leads to eye strain and it's now very difficult to see where I have previously navigated (for instance, I used to always insure that the Stage IV topic was clicked so that I could quickly see the relevant threads - now it's very difficult to see this). It may be a clean approach but not very accessible for the majority of older users.

Remember New Coke in 1985? It infuriated the public so much, it only lasted 77 days before the reintroduction of Coca-Cola Classic.

Still, New Coke was a success because it revitalized the brand and reattached the public to Coke.

Substitute BCO for Coke.

traveltext, With respect. You are negating pages and pages of frustrations expressed by many members of this forum and suggesting that the changes are something simple like a brand change. This is very insulting.

Coke kept the original formula safe . I don’t think BCO can bring back the old version.

Traveltext, I mentioned New Coke in my first post after the site came back on line, when it was clear from BCO communications that despite being off-line for a week, despite 3 weeks of IT problems and despite the anger of membership over the appearance and lack of functionality of the new design, BCO were doubling-down on their plans and moving full speed ahead, with no plan to respond to anything other than strictly IT issues. In that context, I reminded them that even Coke admitted their mistake and brought back original Coke.

I worked for Coke, not when New Coke happened, but very shortly afterwards. It was not planned (as some people thought it was) and it was by no means considered a success, even though Coca-Cola recovered nicely when they brought back original Coke. Just as this redesign will never be a success, no matter what comes in the future. A business simply does not alienate their customer base to the extent that BCO has, not so much with the redesign itself but with the total lack of respect that they've shown to their membership over the past month. As I said in my post after the board came back on-line, BCO has a tremendous amount of goodwill with their members; they have pretty much lost all of it. It takes a lot of effort (all of it misdirected, of course) to mess up this badly. It's astonishing, really.

Beesie. Oh, I missed that. Glad you brought up the analogy.

I'm not sure management have been in control of the redesign. Sure they approved it, but they are totally relying on the tech company to make the change and get things working again. I spent 20 years publishing websites and have seen everything go wrong. This is not the worst SNAFU I've seen, by any means. Thankfully, the database appears to be intact.

The mods are now replying politely to all glitch reports and I don't see a lack of respect for members. I know they are spending goodwill, but they have a huge bank of this and I hope, for all our sakes, that they end up with a site that is back better than before and helping members.

Traveltext, whether it's the Mods or Hope's messages, there has been no acknowledgement of any of the concerns raised about anything other than the IT problems, i.e. specifically that the site doesn't work properly.

The rest of the concerns raised? NOTHING. Several of us have raised concerns about how difficult navigation is on the main site; I've mentioned that I can no longer find any of the content that I used to rely on. Others have mentioned the same thing. The new layout is confusing and illogical, forcing people to find information based on where they are in the diagnosis/treatment process. The response from BCO? NONE. Many of us have raised concerns about how hard the new design and layout is on the eyes. An attempt has been made to slightly darken the type on the discussion board (or was it made 5% larger? hard to tell what was done), Other than that, what has been the response to these concerns? NONE. Then there are those awful, creepy graphics. The response? NONE. Okay, let's stick to the discussion board. What about the navigation issues on the discussion board, i.e. how many pages and how many more clicks it takes to move around from thread to thread? The response? NONE. I could go on and on.

As I said in my post last week, other than IT issues, there has been no acknowledgement that we even have any concerns about anything else. Nothing. What we have heard from BCO is that they are listening to us and therefore "Completely redesigning and re-platforming the discussion boards is a top priority for Breastcancer.org." What? After the redesign of the main site, which almost everyone dislikes, is anyone here asking for a complete redesign of the discussion board? No. What BCO are doing is taking our concerns and twisting them to fit into what they aways planned to do.

That is disrespect.

As for goodwill, they have none left with me. Nor do I have any trust in anything that anyone at BCO says. I say that as one of their most active members over 16+ years.

Lastly, to your comment, "I'm not sure management have been in control of the redesign. Sure they approved it, but they are totally relying on the tech company to make the change and get things working again.", if that's the case, then the problem is even deeper than I thought. Sure, you bring in consultants and specialists to advise and execute, but you never give up design control to the hired help. And ultimately, no matter who is doing the work and whatever happens 'under the covers', the buck stops within the organization.

Edited to add: The database appears to be intact? Why are so many of us missing posts? Our total number of posts has dropped, even if we didn't post in whatever political threads where deleted. Additionally, considering all the problems with our profiles, with new/different diagnoses showing up, I think it's premature to say that the database is intact. As for having seen worse SNAFUs, keep in mind that the discussion board has not been redesigned yet - this was merely the "soft launch" of a "reskinning". Imagine what will happen with a full redesign!