Insurance Denial
Has anyone had their insurance company deny coverage for a bilateral mastectomy and will only cover the breast that has cancer in it? Even after an appeal letter from my Dr and myself, they still will not cover the mastectomy for the other breast.
Comments
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I did not have that happen but I just want to show my support for you as I find that infuriating that they would deny. I knew I wanted a bilateral mastectomy even though cancer was only in one. Many times too cancer is found in the prophylactic breast once it’s sent to pathology. It never crossed my mind that insurance could’ve denied the bilateral. I thought there were federal and state laws in place that insurance can’t do that? I’m in NY and our state laws are very good for breast cancer coverage. I hope someone with more knowledge than me chimes in and can help you.
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Like leesa, I have no personal experience with the situation but I understand your distress. Insurance coverage/policies vary greatly, that’s for sure.I know there are laws mandating coverage for reconstruction but not familiar with other aspects of mandated coverage.
I read a post somewhere on bco regarding a medical center that would not do a mx on a healthy breast without significant medical justification. I know that there are more than a few in the medical world who are not at all comfortable with removing a healthy body without that same medical justifications.
I had my non-cancer breast removed during my surgery but I think the surgeon and mo justified it by noting there were calcifications in the healthy breast. Since it would need frequent monitoring, removing it altogether while I was already having the effected breast removed, and recon, seemed to make sense. Maybe they can look at your mammo closely and find a calcification or two?
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Talk to your doctor and see if they can appeal to insurance directly. Some are willing to fight and sometimes insurance wants a "peer to peer" conversation to approve. I personally opted to not touch my non-cancer side with surgery but my PS had suggested doing it right away at the same time as the exchange.
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Yes, I had to fight to have my supposedly healthy breast removed. I prevailed and the breast was not healthy. Medicare Advantage plan thru BCBS was my insurer and here's how we got it approved. The MO and I discussed my family history and I am not a good candidate for Tamoxifen or any AI's (I have MS). She asked if I had "Backache" and I said "Why yes I do and it's terribly painful". It was coded and notes indicate that due to my first mastectomy it threw my back out and shoulder pain. Surgery was 3 months after the first mastectomy and pathology showed Papillomatosis. You just need a supportive team and I too was surprised that it could be denied.
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Thank you all for your comments and suggestions. My doctor did have a peer to peer with the insurance company along with the appeal letters and that did not help. :
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NC5, is there a reason a lumpectomy would not be enough? You haven’t posted anything regarding your status.
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Yes, I too had that happen and I am currently trying to figure out what to do next. I chose not to have reconstruction to keep my expenses down then I was told I was denied for my left breast. I filed an appeal with insurance company stating that I was adopted as an infant and have no family history as one of the reasons for having a bmx. My Surgeon's office has someone that files the insurance and she tried talking to the insurance company with no luck. They told them they had to deny it because it was not medically necessary and I had no family history of breast cancer ( BECAUSE I HAVE NO FAMILY HISTORY BECAUSE OF ADOPTION). I just don't know what to do and who to turn to. They aren't even going to pay for my sentinel node tracer! I work at the hospital that the surgery was done and the insurance is through my work.
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NC5, was it your breast surgeon or oncologist that did the peer to peer?
I won an appeal but for different circumstances but I gained an understanding of how it worked for me.
Any type of MD can be on the other end of the phone on the first appeal. Seriously, it can be a proctologist! I was stunned I was denied the first time around when my oncologist did the peer to peer. Who knows who she was talking to. It's certainly not their area of expertise. Most providers don't like doing appeals because it takes too much time out of their day. Insurance companies follow guidelines. The next step would take time on your end.
Call the insurance company and be prepared to be on hold and transferred around. Ask them to email you the guidelines for prophylactic mastectomy. The provider cannot request it must come from the patient. It's your right
Once you read the guidelines look for a loophole and write a letter based on that. Ask someone in the medical field to glance at it for you if u are not familiar with medical terminology. I also demanded an oncologist review it. On the second appeal I won. I even got the call on a Sunday.
It's rediculous that insurance companies dictate who gets care. I was so pissed. My oncologist said she has never ever had a patient win an appeal after she was denied. I've been an RN for 35 years and I'm not kidding once I'm ready to retire I would love this as a side job. Bring it on. Best wishes to you
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oopsie lol I just realized this is an older thread. I get a little fired up on this subject. Hopefully my post may help someone down the line!
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You go, DebAl! I also cannot believe that some insurance companies are denying the option of removing the other breast. I didn't have any issue with my insurance company thank goodness. I cannot imagine the stress that would have added to the mix . I wonder if there has been any state by state legislation to force coverage? I might have to do some checking on that.
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