At My Wit's End

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Fairchild
Fairchild Member Posts: 206

This is so unbelievable. I went to a routine doctor's appointment today...not related to my cancer. A worker who's new, let's all her Amber, led my back to the exam room. She asked if I had any changes in my medical situation, and I told her about the breast cancer. She then went through a bunch of routine questions about basic health care. When she got to the one about whether I'd had a mammogram, she couldn't get the question out. SHE WAS LAUGHING.

???


I was just appalled. I asked her what was funny about my situation with breast cancer, and she said she was just nervous, and laughed again. I was just stunned. And then I told her that I found it pretty horrible that her reaction would be laughter. She tried to apologize, but I honestly didn't think she was apologizing so much as trying to get me to be quiet. She then took my blood pressure, which was sky high, and left the room.

I tried to talk to my doctor about it later, but his concern was that I'd scared the poor young thing to death. Apparently she is an undergraduate, not a nurse. But they shouldn't have her taking histories if she can't cope better with the information she may hear.

I feel gross, like I have something horrid all over me. I don't know if I'm ashamed that I took her to task or just really upset by her reaction. She was also making negative remarks about the patients...remarks I could hear from the waiting room.


I just want to be done with all of this. I'm so discouraged.

Comments

  • macmomma
    macmomma Member Posts: 62
    edited July 2018

    I'm so mad about that, I could just spit. I'd call the medical board and report it.

  • Luckynumber47
    Luckynumber47 Member Posts: 397
    edited July 2018

    Don't be discouraged. This is her issue, not yours. Some people have an affliction where they laugh over really inappropriate things (like being told someone has died). Since she's a student maybe she'll take a clas on people skills.

    At least she realized you no longer need mammograms. My PCP reminded me to stay current on mine. I pointed out I no longer have breasts. You'd think she might have at least glanced at my records before my physical. (A yearly physical that didn't include disrobing at all, nor a breast exam. I'm definitely looking for a new pcp

  • ksusan
    ksusan Member Posts: 4,505
    edited July 2018

    There's nothing wrong on your end. You ran into someone else's anxiety, which affected you badly but is her issue, not yours.

    For this young student, it's a training issue for what may be an involuntary but nevertheless highly inappropriate reaction. It may be helpful to contact the medical office in writing and request to speak with her supervisor (which may not be that doc). Explain what happened, describe its effect on you as a patient, and ask what the supervisor is going to do to address this as a training issue. That might include discussion, role playing practice, or involvement of her academic supervisor, which could have academic consequences. Ask when this will happen, and ask for a letter from the supervisor documenting the intervention. As someone on the academic side of this type of placement, I would absolutely want to know so I could be corrective and to help evaluate whether this student should be slowed down or counseled out of her program.

    The doc's concern is a different matter. I suggest a conversation with the doc (not at an appointment) and if that's not satisfactory, follow-up at his institution.

    In any event, you can state that you do not want to be seen by or have anyone in training involved in any part of your care. You will probably need to remind the office of this or check the status of anyone not wearing a badge that identifies their degree.

  • Moderators
    Moderators Member Posts: 25,912
    edited July 2018

    Fairchild, the others have made great points. It was her anxiety, not your issue. You'll probably feel better discussing with your doctor (her supervisor). She should not be gathering patient histories with her lack of experience and maturity.

    Hang in there!

  • WC3
    WC3 Member Posts: 1,540
    edited July 2018

    My mother laughs when she's nervous. She also has a fear of laughing at inappropriate times, which makes her nervous, which makes her laugh at inappropriate times. She started laughing uncontrollably at the funeral for the parent of a family friend but managed to disguise it as crying until the friend told my sister how touched he was that my mother was crying, at which point my sister blew her cover. Thankfully our friend found this to be quite funny.

    Anyway that doesn't change the fact that this assistant needs some more work on her bedside manner before she works with patients but as others said, it's a reflection on her, not you.

  • edwards750
    edwards750 Member Posts: 3,761
    edited July 2018

    That is the most bizarre situation I’ve ever heard of. Laughing? And the doctor said you scared her? Seriously? I wonder if she has that affliction I’ve seen on infomercials where people have uncontrollable crying and laughter. They can’t help it.

    Regardless she’s in the wrong line of work nervous or not plus they’re is no excuse for gossiping about other patients especially in a negative way.

    Diane

  • Peregrinelady
    Peregrinelady Member Posts: 1,019
    edited July 2018
    I would change doctors if he was more concerned about an undergraduate than his patient. Also, in my experience, students are always with the doctor during an appt., not alone with the patient. After our diagnosis, going to the doctor is stressful enough without someone acting inappropriately.
  • Meow13
    Meow13 Member Posts: 4,859
    edited July 2018

    Doesn't sound like she will pass her clinicals if she can't control her responses. I am glad you said something.

  • Fairchild
    Fairchild Member Posts: 206
    edited July 2018

    Thanks to you all for your kind support and understanding. I'm sorry I haven't been hereto acknowledge your comments for a couple of days...I honestly just shut down.

    To WC3, I particularly want to thank you for sharing your mom's situation. Perhaps this girl has this problem. If so, though, I hope someone gives her extra training or counsels her out of this profession. Unfortunately, one of the most difficult aspects of this is that my doctor, whom I trusted, essentially "explained" her... so young, didn't mean it that way, etc. Eventually he started apologizing, but there was just an awful lot of explaining her to me first, which didn't feel good.

    Unfortunately, now I find myself far, far more upset at the idea of surgery, reconstruction, being in the hospital, & seeing doctors, even though I am trying really hard not to allow this to affect the rest of my care. The problem is that this came out of the blue, in the office of a doctor I trusted. I'm glad my brother will be in the hospital with me.

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