Tracking Medical Bills

Does anyone have a system for tracking their medical bills and payments?

I need to get organized. I am only one month into this and being deluged with bills, explanation of benefits, insurance preauthorizations etc.

With so many procedures and so many medical providers - doctors, surgeons, radiologists, anesthesiologist, prescriptions etc. I don't want this to get away from me.

But my chemo brain can't seem to get it together.

Anybody have a simple system that works for them?



Comments

  • Lula73
    Lula73 Member Posts: 1,824
    edited October 2017

    I put together a folder for all my bills, EOBs and tax stuff related to BC. Inside the folder I have envelopes labeled 'EOBs' 'Bills' and 'Filed Incorrectly'. Since the EOBs and bills never come in at the same time I just open the envelope when it comes in and I try to match the dates of service and provider up between received bills and EOBs. If there is no match yet, the document goes in its respective envelope. When a match is made I staple the matched documents together, review the EOB to ensure that none of the charges were denied and what my payment responsibility is and notate it in red ink as well as the date and amount once paid. If all is good, I slide the stapled documents into the back of the folder. If some of the charges are denied or not covered I will contact the insurance company and the provider to figure out what needs to be done to get it covered. The documents will then go into the 'Filed Incorrectly' envelope until new EOB comes in. I do not pay any bills until the EOB comes in and I've verified that everything was covered on it and all contracted amount reductions were applied. I never pay based off what the provider bill states. If it helps you, another envelope labeled 'Verified & To Be Paid' could also be added to hold matched documents that have been verified but your part has not been paid yet.

    So in the end, all matched, verified and paid documents are loose in the folder stacked in date order, pending match EOBs are in their envelope, pending match bills are in their envelope, matched but filed incorrectly/denied claims are in their envelope and matched verified waiting to be paid are in their envelope. All is contained in an expandable folder. I hope this makes sense and helps

  • NotVeryBrave
    NotVeryBrave Member Posts: 1,287
    edited October 2017

    If your insurer has a website that you can access, I find that helps a lot. It seems like all the different providers handle things differently - pay at the visit, send a bill, send a bill after insurance has paid, etc. Being able to look online at my insurance claims has helped to make sense of it.


  • edwards750
    edwards750 Member Posts: 3,761
    edited October 2017

    I follow Lula’s system and Notverybrave’s sage advice. We have BC/BS. They told me not to pay anything until we get the EOB from them even if the doctor’s office tells you they know what your portion, if any, of the bill will be.

    It is overwhelming to be sure. We have s $5k deductible and reached it in 3 months after DX. Then it was 100% thankfully because I had to have 33 radiation treatments and that was expensive. By then we were at 100%. Idk how we would have managed that cost had we not been totally covered.

    I did work out payments too esp with the lab costs. It took awhile to pay them off but we did it. Oncology bills and mammograms weren’t cheap either.

    Do the best you can and don’t let them intimidate or manipulate you into paying more than you can afford. Despite having insurance coverage they still tried to get us to pay the balance upfront. We didn’t.

    Diane

  • VLH
    VLH Member Posts: 1,258
    edited October 2017

    If you're comfortable with using a credit card, the ability of many credit card companies to categorize / tag medical expenses is invaluable. I've met my $5,000 catastrophic out-of-pocket co-payment two years in a row so I haven't been as conscientious as I should have been about tracking my expenses knowing I'd pay at least that much anyway. When I finally added everything up, I somehow paid more than $5,400, but didn't have the energy to deal with it in the moment. The fact that my breast cancer surgeon, MO sand RO were all part of the same umbrella organisation, but billed independently made tracking expenses very difficult since EOBs would sometimes just say "ABC Oncology" and I sometimes saw both doctors on the same date. It would have been helpful to have had a trustworthy family member deal with this side of things because by the time the bills started rolling in, I was too debilitated to deal with it and just kept paying and paying whatever they said I owed.

    I filled a tax extension to relieve some of the stress. I used an Excel spreadsheet and my Google calendar to record mileage and toll fees for each medical appointment since I knew those costs would exceed 10% of my income for tax purposes. Learn from my mistake... hospital, lab tests and provider (doctor) expenses are supposed to be reported separately.

    Lyn



  • VLH
    VLH Member Posts: 1,258
    edited October 2017

    If you're comfortable with using a credit card, the ability of many credit card companies to categorize / tag medical expenses is invaluable. I've met my $5,000 catastrophic out-of-pocket co-payment two years in a row so I haven't been as conscientious as I should have been about tracking my expenses knowing I'd pay at least that much anyway. When I finally added everything up, I somehow paid more than $5,400, but didn't have the energy to deal with it in the moment. The fact that my breast cancer surgeon, MO sand RO were all part of the same umbrella organization, but billed independently made tracking expenses very difficult since EOBs would sometimes just say "ABC Oncology" and I sometimes saw both doctors on the same date. It would have been helpful to have had a trustworthy family member deal with this side of things because by the time the bills started rolling in, I was too debilitated to deal with it and just kept paying and paying whatever they said I owed.

    I filled a tax extension to relieve some of the stress. I used an Excel spreadsheet and my Google calendar to record mileage and toll fees for each medical appointment since I knew those costs would exceed 10% of my income for tax purposes. Learn from my mistake... hospital, lab tests and provider (doctor) expenses are supposed to be reported separately. I hope some of this helps. Good luck!

    Lyn



  • NancyHB
    NancyHB Member Posts: 1,512
    edited October 2017

    I created a simple Excel spreadsheet that tracked date of service, total charged, portion covered by insurance and my co-pay portion. That helped ensure I didn’t miss a payment and that insurance covered what was expected. It made tax time easier, too, when I was able to deduct a portion of what I’d paid (including premiums). Like Lula I also matched, stapled and filed EOBs and bills. It helped ease my anxiety to be organized.

  • Simbobby
    Simbobby Member Posts: 140
    edited October 2017

    Thank you all for responding. All great suggestions. I am so grateful for this forum.

    Lula - very well written. Even my chemo brain could follow your system. I bought a 5 page folder and I have reviewed and filed all documents in the appropriate folder pocket. I feel so much more in control and it should be easy to stay on top of now that it is set up. Thank you.

    Not very brave. - duh, I didn't even know my insurer had a web page. I set up an account today and there is a wealth of information. Love having another tool to work with.

    Nancy- I'm a little "excel" challenged, but simple I can handle. This will be my next step. Thanks for the suggestion.

    Then I can put together a PowerPoint presentation with a Visio flowchart of Lulas plan, graph out the spread sheet Nancy suggested and throw in some bullet points with my payment issues and accomplishments from Not very brave's website suggestion. (Stop it Michelle - you're going type "a" again.)

    Seriously, I appreciate everyone taking their time to help me. I feel so much more in control now that I have a system in place. It gives me peace.

    I find my biggest SE from this chemo is brain fog and you've provided me some clarity. I was truly struggling with this. Thank you all




  • NancyHB
    NancyHB Member Posts: 1,512
    edited October 2017

    Michelle - I laughed out loud at your post, what a great way to start the morning, thanks for that. 😊 I have an accordion folder for each of my diagnoses and they’ve been a godsend of organization. Even when chemo brain was at its worst I could still slide the new EOB into the “insurance” tab and then staple it to the bill later. It helped ease my anxiety immensely. And now, if I have a question about “what happened when” I have an historical record of everything. My hospital tried to bill me three years after the fact for part of my initial surgery, saying it had never been paid - but I found the record in under 30 seconds to prove it had! (Record-keeping glitch on their part). Sooooo satisfying to say “told you so!”

    I get the Type A thing completely. I needed to have control over something during this whole mess, and this was one way to do it. I’m crazy about Excel (don’t ask), but kept my spreadsheet as simple as possible. It was interesting, surprising (and sad) how much it all added up to.

    And hey, when your Powerpoint is ready let me know, I’ll bring the popcorn.

  • tlfrank
    tlfrank Member Posts: 199
    edited October 2017

    I'm going to be starting this sort of filing system and most definitely going to start following the principle of not paying my share until after the EOB. I've already been overcharged twice and haven't even started rads yet. It took more than a month to get my refund from the wonderful biopsy procedure. Additionally, the anesthesiologist who "kindly" charged me by the minute during my lumpectomy - had pre-authorized payments on my credit card - only to find out that they had also "miscalculated" my share. Bunch of vultures if you ask me - right up there with the IRS.

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