Patient Advocate Foundation (PAF) Co-Pay Assistance Program

Options
CarlaInNC
CarlaInNC Member Posts: 28
edited June 2014 in Employment, Insurance, and Other Financial Issues

Does anyone have any personal experience with this organization? I applied for the co-pay assistance program and was accepted.

I've submitted a number of claims (they reimburse for medication/pharmaceutical related co-pays) and it seems to take a lot of prodding and jumping through hoops to meet their requirements.

I know it's essentially free money (well, a reimbursement that I might not otherwise have), and I hate to grip about a non-profit...but good grief I am finding them hard to work with, hard to meet their documentation requirements, hard to get them on the phone, etc.

I've put so many hours into satisfying their stringent requirements, that at times I've wondered if it was a scam. But I'm sure it's not...it's just been very frustrating.

Anyone else?

· Share on FacebookShare on Twitter

Comments

  • kalvord_PAF
    kalvord_PAF Member Posts: 2
    edited November 2012

    Thank you for bringing forth your concerns regarding the recent service provided by the Co-Pay Relief Program.  

    As the 2nd oldest co-pay program in country, serving 36,993 patients and providing approximately $39 million in co-payment support to those patients in FY 2011/12 we were greatly disturbed by the experience that you described as our organization places the highest priority on outstanding patient service.  

    We hope that you will reach out personally and allow us to investigate your issue and ensure that your needs are met in a satisfactory manner.   Please send me a direct message with your preferred contact information and I will have our Chief of Financial Assistance Programs give you a direct call to discuss your scenario.

    The program recently began offering technology tools for patients, providers and pharmacy representatives including 24 hour web based application portals, electronic signature, document upload and bar code fax routing capabilities, increasing the speed with which an approval can be granted and expenditure can be paid.  If you have not already enrolled in this electronic patient portal, please let me know in your message and we can walk you through the process to get setup, which will allow you to send your expenditures electronically for faster processing.  

    PAF’s Co-Pay Relief program always offers live, personal service to patients and providers who prefer to contact us via the phone, however we do understand that during our high volume times, some patients have a potential for a less than ideal and somewhat frustrating experience while navigating to a specialized call counselor.   I can promise you that we are working diligently to address these areas of improvement in order to provide the best service to our patients and providers.  Your feedback in this regard is helpful and will also be sent along to our quality improvement team.

    We appreciate you allowing us to serve as resource during your time of need and hope to hear from you soon.   

    · Share on FacebookShare on Twitter
  • abp3230
    abp3230 Member Posts: 2
    edited February 2013

    Hi,

    I have been researching assistance sites for a family member and came acrooss PAF.   I was wondering if you have received your reimbursements or at least a follow up phone call from the Chief of Financial Assistance?  Thank-you.

    · Share on FacebookShare on Twitter
  • CarlaInNC
    CarlaInNC Member Posts: 28
    edited February 2013

    Hello!  Yes, I'm happy to report that they were wonderful about contacting me and staying in touch to ensure I received my reimbursements. I would highly recommend this organization. 

    They only reimburse for pharmaceutical expenses, however, but every penny helps. 

    Good luck!

    · Share on FacebookShare on Twitter
  • abp3230
    abp3230 Member Posts: 2
    edited February 2013

    Thank you so much for your response. I will start the process.

    Take care 

    · Share on FacebookShare on Twitter

Categories