New Format of BCO is a DISASTER

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  • JillThut
    JillThut Member Posts: 1,470
    edited May 2012

    Just came on and initially I thought the old format was back...was about to come on and comment: thank you thank you thank you!  But no!  If it's not broke..don't fix it!  I think you probably could have left it alone and created a different version for mobile devices.

  • otter
    otter Member Posts: 6,099
    edited May 2012

    Jancie, I found a clue.

    I pulled up the "All Topics" page in Firefox v. 3.0.19 on my MacBook Pro, and took a photo of it.  After uploading via Photobucket, here's what it looks like.  Sorry -- it's still fuzzy for some reason, but you can see there's no left margin or nav bars on this page:

    Okay, so then I pulled up the same "All Topics" page in Safari v. 3.0.4, which is an ancient version of that browser that came with my laptop.  After taking a pic and uploading it in Photobucket, I brought it here -- also fuzzy, but with a completely different layout:

    Now, why would those be so different?  This does appear to be a browser-specific problem, because you're looking at the same laptop running the same version of Mac OS X (v. 10.4.11) in either case.

    otter

    ETA: I've been playing around with the Safari version since I posted those pics above.  Compared to the full-screen, all-white, no nav bars version I see with Firefox, the Safari version is much more user-friendly. That left-hand column with the nav bars and drop-down menu could be narrowed, to allow more page width for the titles and posts, but I do like the options that version provides. (That's what we're supposed to be seeing, I suspect.)  One drawback to the full-service version in Safari is that I cannot use control-plus or control-minus to re-size the text in the titles or posts as I can with the Firefox version. There's a glitch in there, somewhere, for the techies to fix. 

  • Octobergirl
    Octobergirl Member Posts: 334
    edited May 2012

    I really hate the new format and feel I'm being forced to make one more big adjustment to accomodate my breast cancer. Who's bright idea was this, anyway? Did you take into consideration that we rely on our routines with their familiarity/predictability for much-needed comfort? Sorry, but I just don't have the energy to learn to navigate one more convoluted healthcare system. You essentially took away my support system and I resent that.

  • voraciousreader
    voraciousreader Member Posts: 7,496
    edited May 2012

    On my smartphone... I think the reason why my eyes are bugging out... Is because there are so many different font sizes and boldnesses in the fonts. Under our replies, our signatures are a light font. Our replies are another. There just seems to be so many colors and fonts. It's too busy. And don't get me started with the scrolling. My finger was first blistered. Then calloused. Now it is Charlie-horse!

  • Octobergirl
    Octobergirl Member Posts: 334
    edited May 2012

    BTW, I regularly used BCO on IPad and IPhone and had no problem navigating either. The new format has NOT accomodated my mobile use...it has created one more BIG problem in my life. When I log in, I see all the info that used to be immediately...as in on the Forum Listings page...visible is missing and feel like I'm entering a corn maze to search for what I should already see...and there is NOTHING intuitive about the process. It requires more time and energy than I have and I fear a lot of people will not be getting the support they deserve...including me. And we can't reclaim the old format WHY? Because it is better to proceed with a massive mistake than to call it a loss and correct one's course?

    And...I learned Ipad and Iphone navigation easily. I'm not technically challenged but don't let me login to my primary support system to find it is now a corn maze! Such arrogance!

  • ruthbru
    ruthbru Member Posts: 57,235
    edited May 2012
    I did everything I was suppose to as far as I know it and I am still getting e-mail notifications.....I just deleted 98 of them!!!!!!!!!!!!!!!!!!!
  • Moderators
    Moderators Member Posts: 25,912
    edited May 2012

    Thanks for sharing the information about how the new format appears in different browsers, on the same machine.  We will forward it to the tech team, but one thing to try is to reset the zoom in Firefox.  To do that, click on View and then either zoom out or simply reset zoom.  It should reduce the size of the information visible in your browser window.  Just let us know if this helps or not. 

    We continue to work on improving/fixing the new format.  More updates to follow. 

    Thanks for your patience!

  • Stormynyte
    Stormynyte Member Posts: 650
    edited May 2012

    What if we don't want you to keep working on improving/fixing the new format? You haven't said anything about the chance of getting the old format back. Is that even a remote possibility? Some kind of yes, no, maybe would be great.

    Don't get me wrong, I really do appreciate the effort you are making to "improve" the site, I think we all do, but this is just to much for a lot of us to deal with right now.

    We, or I anyway, really like the few things in my life that don't have to change right now, and this is one of them.  

  • Octobergirl
    Octobergirl Member Posts: 334
    edited May 2012

    Make users responsible for trouble shooting your Massive Mistake? Groan...

  • otter
    otter Member Posts: 6,099
    edited May 2012

    Re: "...simply reset zoom.  It should reduce the size of the information visible in your browser window."

    Well, yes... that's exactly what it does. But that does not solve the problem.

    I tried resetting my zoom (LOL) to see if it would bring up the gray left-hand column and the wonderful nav bars, which is the problem I'm having in Firefox. As I've mentioned and illustrated (above), all I see with Firefox is the beige/gray/white screen with wall-to-wall text -- the same stuff everyone else (except Jancie) sees inside the white box on the right half of their screens.

    Resetting or decreasing my zoom just makes the print smaller. Same all-beige/gray/white screen, same wall-to-wall text, only now it's so tiny I can't read it.

    otter

  • Moderators
    Moderators Member Posts: 25,912
    edited May 2012

    OK- otter- sending the information to the techs
     
  • ruthbru
    ruthbru Member Posts: 57,235
    edited May 2012

    Another complaint; when I click 'Back to Top', I do not go back to the top. Don't go anywhere.

  • jancie
    jancie Member Posts: 2,631
    edited May 2012

    Otter - what you are seeing in Firefox is the same identical screen that I am seeing.  Gosh darn this bright white screen is messing with my eyes!

    I don't know anything about Safari - I have no clue what that is and I am not one to start downloading programs on this computer!

    If it worked before correctly - it should work now!!!  I am getting extremely frustrated!

  • Iz_and_Lys_Mum
    Iz_and_Lys_Mum Member Posts: 126
    edited May 2012

    Dear mods, would your tech team consider a rollback to the old format whilst they iron out the glitches and test more thoroughly in a controlled environment, and then roll out changes gradually? I think the complete overhaul has thrown many of us, whereas a drip feed approach makes any bitter pills easier to swallow, and any problems easier to focus on and resolve. Their bug list per browser and device must currently be enormous and will take ages to resolve anyway, so why not make it a bit easier on the users?



    For whats its worth, the reason I ended up here in the first place was the UK sites and forums I came across were hard to navigate. I would hate bco to go the same way as I think it is an invaluable resource, and the people on here are the best :-).



    If the policy is that any rollback is totally out of the question then people can decide whether they can deal with the changes or if they need to look elsewhere. I hope the girls (and boys) decide to stay around.

  • gillyone
    gillyone Member Posts: 1,727
    edited May 2012

    I can't see why anyone would say newbies will have a hard time. If you haven't seen BCO any other way, why would they complain? It took me a little while to understand how BCO worked - like the many forums with threads in each one, but I managed. I don't think the new format will make any difference to newbies.

  • sam52
    sam52 Member Posts: 950
    edited May 2012

    WHAT on earth is the point of all that grey space on the left hand side??

    The old format had posts in different colours - alternating beige and buff, or some such.....really easy on the eye. My eyes are watering as I type this, and I have only been browsing for a very short time.

    Maybe the reason why most of my posts 'disappeared' is because there was a lot of behind-the-scenes tinkering going on; I joined in Oct 2003 and have made many, many more posts than it says under my name.I haven't looked around yet, but wonder what else has disappeared.

    Please, please, mods, let us have the old format back....

  • Marple
    Marple Member Posts: 19,143
    edited May 2012

    In my opinion, the Active Topics page does not hold the same number of posts per page it used to.  I think for that reason some new posts will get lost in the shuffle.  I liked viewing a whole lot of posts per page.

    I liked having the posts I went to in Active Topics highlighted.  They aren't any more.  At least not from my computer.

  • sandilee
    sandilee Member Posts: 1,843
    edited May 2012

    How do we find our old posts?  I've looked under my name in the search, and nothing shows up even though I've posted in a few threads today.

    I also tried another poster's name just to see what happens, and three threads showed up from a year ago, but nothing recent, and I picked a poster who has several new posts.

      There must be something I'm not getting.

  • Marple
    Marple Member Posts: 19,143
    edited May 2012

    I must admit, it does seem a little faster today.  And the Post a Reply is bigger.

  • sandilee
    sandilee Member Posts: 1,843
    edited May 2012

    Ok. I found the old posts in "Dashboard."  I'm trying here, really.

    I suggest that the techs put this information in the "help" section that is next to our name on the opening page.

  • lago
    lago Member Posts: 17,186
    edited May 2012

    It seems to me the reason why there are not as many posts on the page is because there is more spacing (for instance between paragraphs). I personally feel the individual posts read better because the line spacing is now appropriate for the text size. This IMO is great but then on the All Topics or Active Topics this takes up more space. The way the site is design if they change one they change the other. Overall from what I'm looking at it really is a better read.

  • J-Bug
    J-Bug Member Posts: 626
    edited May 2012

    The nice thing is with a responsive "design", when I get tired of reading 32" across my screen I can grab the right corner and shorten the width of the window and the design collapses into a shorter width layout. Now I can read it more easily. Moderator: Thank you for mentioning that or I wouldn't have thought to try it.

    I am still finding a lot to not like about this though. 

  • Moderators
    Moderators Member Posts: 25,912
    edited May 2012

    sandilee, we've asked the tech folks to look into what's going on with finding newer posts using Search.

    J-Bug, I love being able to make the overall width narrower too! Although I'm experiencing monitor envy over your 32" screen. Smile

  • gramamuses
    gramamuses Member Posts: 633
    edited May 2012

    Okay , just had to delete 93 e-mail notifications and now will have to figure out how to get rid of them entirely from my laptop.  My DH is having a fit,  I am about to have a fit.  I followed the instructions as to how to refuse the notifications and obviously it didn't work.  I acan't imagine why anyone would think it is a good idea to send unsolicited material on this forum--we get enough of that through regular E-mail.  Whose bright idea was that and for what purpose?  This is just an unacceptable invasion of privacy.  This whole change just is nuts. 

  • voraciousreader
    voraciousreader Member Posts: 7,496
    edited May 2012

    I have a 32" monitor and I make the screen SMALLER. Otherwise it's like reading subtitles in the first row of the movie theater. Funny how you haven't replied to my complaint of the fonts... Btw... My brother is a digital artist and the DH is an electrical engineer and computer analyst. Been involved with computers since there were mainframes. What ever it is you are doing is insulting. I am telling you why everyone is bug eyed.... are you listening or are you waiting for people to get a migraine and leave? And all the scrolling??? Shut down your experiment. We shouldn't have to be telling you over and over again that while your system is running faster it is still a fiasco.

  • weety
    weety Member Posts: 1,163
    edited May 2012

    I don't like it as well either.  Once you get into a thread to read posts, it seems okay, but the favorites page and the active topics page. . . well, it just takes too much scrolling.  I like to see the "big picture" all at once.  Then I can click on what I want.   Also, I don't like having the names of the last poster listed first--I'd rather see the post first.  Isn't that what is important?  I also miss how it used to be more in a grid-like format.  It seemed to separate everything a lot better. 

  • Moderators
    Moderators Member Posts: 25,912
    edited May 2012

    voraciousreader, sorry we missed your question about the fonts; I'll go looking for it, thanks!

  • suzieq60
    suzieq60 Member Posts: 6,059
    edited May 2012

    Voraciousreader - little bit harsh but I can understand your frustration. I've been 'in' computers since 1971 and do have a lot of UI design experience and this is not a good design at all.

    I get tiny font at work and big font at home - what's up with that?

    I haven't had any auto emails but I did notice the' Back to Top' link didn't work.

    The idea of going back to the old format is good and you could get some of us to be beta testers for any new designs before you release it to the world at large.

  • mrsnjband
    mrsnjband Member Posts: 1,409
    edited May 2012

    The new format seems like it is a waste of space especially the headings. The topics take up too much room as well as each post.  I like to never found the loggin screen.  I don't mind change but this is really drastic.  

  • LuvRVing
    LuvRVing Member Posts: 4,516
    edited May 2012

    Has anyone tried to upload a new avatar? I tried with both IE and FireFox, got the same error message on both attempts. I routinely upload pictures and never have a problem. I think the message said something like "not on the list" of something similar. Can someone else try and report back?



    The format looks nice on my Android phone.

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