HELP - BCBS Denying a part of my revision

NSWTD
NSWTD Member Posts: 210

I had a unimast in March 2010 with immediate recon with SIEA flap.  I had a revision in Oct 2010.  The revision required some micro fat grafting, and we used my fat from my hips that was taken using liposuction.  BCBS is denying only the portion of the surgery saying the lipo was not necessary.  How the %^&& can the doc do micro fat grafting with my body fat without doing lipo?  I just got a determination in the mail tonight saying their original decision is upheld.....the lipo is not covered.   This has ruined my night. Now I have a horrible sinking feeling in the pit of my stomach.   The micro fat grafting was done to create symetry between my real breast and the foob.   It should totally be covered as part of my recon process.   My plan says it is.  

Has anyone had this problem and if so, what tactics did it require to get this paid?    

Thanks in advance !

Comments

  • Anonymous
    Anonymous Member Posts: 1,376
    edited May 2011

    NSWTD- So sorry you are going through all this.  As if having BC isn't bad enough without having to deal with the financial nightmares that sometimes come with it.  First of all, was the fat grafting done by your BS or your PS.  Just curious because this is usually something the PS's do.  BS's usually just do the MX itself.  Also, is it your doctor's billing office that is saying it isn't covered or is it your insurance company?  I just had a revision as well where they did fat grafting and it was covered 100%.  I do know that a lot of times when things aren't covered it is because the doctor's office is not using the proper billing codes.  The problem is almost all PS's do boob jobs and lipo suction but they also do breast reconstruction and fat grafting.  These need to be coded and billed differently because one is elective and the other is not.  I believe my PS billed the actual fat grafting as "breast reconstruction using different method" or something like that.  The first step would be to find out how the doctor billed the procedure and the second would be to call your insurance company and talk to a supervisor about this.  It is a federal law that insurance companies have to cover breast reconstruction even if it is a revision.  Don't give up, yet.  Right before my revision my PS's billing office was telling me that my replacement implants were not going to be covered and they wanted an additional $1500.  It took 50 phone calls but I finally discovered that they weren't submitting the claim correctly.  Two days before my surgery I found out it was, in fact, covered.  Good luck and sorry you are having to deal with all this. 

  • NSWTD
    NSWTD Member Posts: 210
    edited May 2011

    Yes, it was done by my PS and I hear what you are saying about many procedures being elective.  I will be on the phone tomorrow morning, again !  Ugh

    Thank you ! 

  • Fearless_One
    Fearless_One Member Posts: 3,300
    edited May 2011

    I agree with Kate, could be a billing code issue.   Legally, I am pretty sure revisions for mastectomy need to covered. 

  • Anonymous
    Anonymous Member Posts: 1,376
    edited May 2011

    NSWTD- I just called my PS's office to see what billing codes they used for my surgery.  She said it hasn't been processed, yet, so she didn't have access to the information.  She said I should be able to find out by the end of the week.  (They're behind because of the holiday weekend.)  If I find out I will let you know because all the diagnosis and procedure codes are universal amongst doctors.  If mine went through then yours should, too, I would think.  I wish they had two types of PS's- those that do elective only and those that do recon only because this happens all the time.

  • NSWTD
    NSWTD Member Posts: 210
    edited June 2011

    Kate33 -

    Thank you Thank you Thank you.  If you can get those codes, that will help.  I agree this has to be a glitch in the paperwork somewhere.   If they covered all the rest of the revision surgery, I am mystified as to why not this one item.  It must be the codes.   

    I will check back if you post here, or PM me and I will check that.   

    Thanks again - and thank goodness for this board and all the wonderful women on it! 

  • Anonymous
    Anonymous Member Posts: 1,376
    edited June 2011

    I'll PM you as soon as I find out. My PS's billing office is a bit of a nightmare so it may be a few days. Will get back to you as soon as possible, though!

  • sds3252
    sds3252 Member Posts: 6
    edited June 2011

    Pay what you can afford on the bill until it is paid.  They cannot charge interest, from what I have been told but not verified.

  • VJSL8
    VJSL8 Member Posts: 652
    edited June 2011

    I'm having a problem with my insurance company too--paying for the tit-tats. My PS's office said, they have never had this denied before and are going to write a protest letter for me. Also, I know there is some Federal law about insurance companies paying for reconstruction--Does anyone know what it is? If my doctors letter doesn't work, I plan on filing a complaint with the state insurance commissioner. I've already paid the bill and it would only go against my deductible, which is $5000 and thank god, this year, I won't be close, so for me, it's more a matter of principle. Good luck.

  • Anonymous
    Anonymous Member Posts: 1,376
    edited June 2011

    VJSL8- I found this-

    Does health insurance cover breast cancer reconstruction?WE ANSWER:Yes, it does.Under the Women's Health and Cancer Rights Act of 1997, insurance companies are required to cover breast reconstruction following a mastectomy, radiation, lumpectomy and any other breast cancer treatment.The breast reconstruction will cover:Reconstruction of the breast that underwent breast cancer treatmentSurgery to make sure that the reconstructed breast matches or is symmetrical to the natural breast (this can include surgery of the natural breast)Treatment of any complications arising from the reconstructive surgery, including lymphedemaProsthesis necessary for the reconstructionThis will ensure that:All the stages of the process of breast reconstruction are completed.The two breasts are symmetrical in appearance.Insurance companies are required to inform you of this coverage when you enroll in a plan.But even if this is the case, you must check with your health insurance company before you go for breast reconstruction. The doctor and the patient will have to be in agreement as to the necessity of the breast reconstruction, otherwise, it may not also be payable under the insurance.Also, the limits specified in the policy will apply. This means that purely cosmetic and elective surgery will not be payable - this includes procedures such as nipple tattooing.  http://www.askforinsurance.com/health-insurance/breast-cancer-reconstruction-health-insurance-cover.html 

     

  • Anonymous
    Anonymous Member Posts: 1,376
    edited June 2011

    VJS- I would try to find some threads on tit-tats, though, and post on there asking if others have had this covered by their insurance.  If they have I would try to find out what billing codes their PS used for the procedure.  The interesting thing is in the link above it states: They have to pay to make the reconstructed breast match the natural breast.  Wouldn't this include nips then?  You can't really match a natural breast without them!

  • soccermom
    soccermom Member Posts: 136
    edited June 2011

    This is interesting- I wonder what definition of "match" they use? Matching in clothes is one thing, matching when undressed it a whole different thing. For example, I match pretty well in clothes with or without a bra- but undressed i have bothersome rippling on the reconstructed side and the nipple which is a skin graft definitely needs work- this is after a redo of my first reconstruction- I went out of pocket on all of it anyhow because the better PS's in my area (San Diego) don't even participate with insurance!

  • soccermom
    soccermom Member Posts: 136
    edited June 2011

    NSWTD- what area are you in and how did this end up? hope it was resolved..

  • lago
    lago Member Posts: 17,186
    edited June 2011

    Don't get my started with Blue Cross & Bull Shitsheild. They will deny anything and everything. It's all about your doctor finding the correct code.

    Denied my blood draw for the BRCA test ($25) but covered the actual BRCA test
    Denied the PS portion of my BMX with tissue expanders
    Denies my blood draws to check my estroil level ($11) every 3-6 week but covers the actual test
    Just denied my gyno exam but is covering my pap smear

    First 3 I did get covered. My gyno is recoding my exam so I'm sure that will be covered too. Seriously a breast cancer patient not getting a physical exam by a gyno covered. Are these people on crack? No they just don't like to part with their money.

  • Anonymous
    Anonymous Member Posts: 1,376
    edited June 2011

    I almost wish they had two types of PS's.  Ones that only do boob jobs and ones that only do reconstruction and never the two shall meet.  It seems if it's not the insurance company trying to get out of paying something it is the PS's office clueless on how to code this so it does get paid.  And we have to be the detectives that figure it all out.  Oh well, don't get me started either!

    lago- How can they get away with not paying part of your reconstruction?  It's a federal law they have to.  I guess shitshield is pretty accurate!  That is ridiculous!   (Warning!  Warning!  I'm about to get on my soap box now!)  If they were lopping off penises you can be everything would be covered! 

  • lago
    lago Member Posts: 17,186
    edited June 2011

    It was a coding issue. Believe me the office was telling them it was a law. There are several problems. First the Shitshield I was using was from another state so they had different codes rules then IL. The other thing I notice is shitsheild seems to be changing things every year. The issue was that my PS office put the general code for reconstruction but they wanted the code for TE placement.

    Actually I do feel they would try to get out of paying for penis reconstruction too.

  • Anonymous
    Anonymous Member Posts: 1,376
    edited June 2011
  • NSWTD
    NSWTD Member Posts: 210
    edited June 2011

    Hello All,

    Thank you for responding to my post.  To answer several questions....

    I live in Michigan and BCBS MI - I had the procedure done in Chicago ...so do have the added hassle of having all billing first hit Anthem (BCBS of IL) and then Anthem sends to BCBS of MI.   It has been suggested to me that sometimes not all the case notes and such get sent to MI,.....so they may only be seeing billing codes, which as you all know, do not always tell the whole story.  

    I am doing the tattooing and yes, they denied that at first also, however my PS wrote a nicely crafted letter and so they covered it and another tat appt since, so I think that is fixed.  

    Here is the kicker.....there are two line items on my bill specifically for the micro fat grafting.....they pay the one line item to put the fat in my foob.....they deny the one that gathered the fat ....the lipo....where the blue blazes do they think the fat comes from....Mars?   

    So....got all the case notes and another letter from my PS....mind you I have to submit this written appeal since the University of Chicago Med Ctr aleady attempted an appeal on my behalf.  So, I have written a very nice letter to BCBS ....sent along the summary plan description from my health plan that states I am covered for both mast and recon...and all steps of recon....as well as detailing what the Womens Health and Cancer Rights Act has to say about this and sent the whole packet to BCBS appeals dept.   The last verbal request for review took about three weeks....we will see how long this takes.  They say it can take up to 60 days.....I am hoping they repond sooner.  

    The UCMC has been GREAT about all this.  They told me, to delay payment and they will work wtih me.  They cannot believe the ins co is hassling with this.  Neither can the BCBS reps who have also been great.  One even talked me through everything to include in my letter.  I am sure she should not have done that, but when I told her what I was appealing she was appalled it was denied on the verbal review.  She just could not understand why.   

    I will keep you all posted.  And thanks again.  It means so much to me to have support from all of you.  

  • Anonymous
    Anonymous Member Posts: 1,376
    edited June 2011

    NSWTD- I'm sorry you're dealing with all of this.  Believe me, I can understand your frustration!  Glad the BCBS rep was kind at least and tried to help you.  Really hope things get resolved quickly for you!

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