Solaris wants feedback

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kira66715
kira66715 Member Posts: 4,681
edited June 2014 in Lymphedema

We met with the CEO, Kathy Weatherly and she wants feedback on all her products, both good and bad.

She especially wants to hear if Caresia has helped.

With all our discussions about the hand issues, it seems timely.

Her email is kathy.weatherly@solarismed.com

I talked to her for quite a while, and she does "get it" in the big picture and wants to know how to make the product work--she doesn't want to hear that they're in the closet.

Kira

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  • Suzybelle
    Suzybelle Member Posts: 920
    edited April 2011

    Thanks, kira - I'm going to email her.

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  • KittyDog
    KittyDog Member Posts: 1,079
    edited April 2011

    I will too!

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  • KittyDog
    KittyDog Member Posts: 1,079
    edited April 2011

    I sent one and I let her know we hate the shape of the hand part!

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  • Suzybelle
    Suzybelle Member Posts: 920
    edited April 2011

    The pres. of Solaris left me a voice mail this a.m. - I have a call in to him now.

    I'm very impressed with their response so far - I'm glad to know they want to make their products better for us!

    That is one positive about having le - as bad as it is, and as many wieners as I have run across, there are still good companies and people who want to do what they can to help us and make living with le a little easier.

    I'll let you know how it goes.

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  • kira66715
    kira66715 Member Posts: 4,681
    edited April 2011

    Suzy, I was so glad Binney and I had this long talk with her--she's really sincere. And it gave me hope that I can modify my Tribute to potentially work for me.

    Kira

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  • Sher
    Sher Member Posts: 540
    edited April 2011

    I haven't emailed yet, but had to call Solaris yesterday about having my Tribute remade and spoke with Emily who was very friendly and helpful.  She assured me that they want us to have garments we're happy with and that work like they are supposed to.  Before the call, I was pretty sure I'd be opting for a 2 piece just so I could have the hand part made like their gloves, but she gave me some suggestions and ideas for a 1 piece remake.  (Emily was not trying to talk me out of 2 piece, just giving me all the options.)  So the plan now is to make another hand tracing outlining the shape of my hand and fingers and then mark where the Tribute should end, also commenting that the hand part should be made as much like the Tribute/Caresia gloves as possible.  Emily said they could possibly make the thumb the same as the gloves (more of a sewn in piece), subject to her boss's approval.   I think the thumb is as much an issue as the fingers in the standard 1 piece Tribute..........doesn't seem defined enough somehow or fit the webbing properly. 

    At this point I'm very hopeful!

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  • moogie
    moogie Member Posts: 499
    edited April 2011

    Nice to know that there are manufacturers who care about our experiences, and are respectful of our difficulties dealing with LE!

    I will definitely check out SOLARIS as an option in the future! 

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