Anyone getting jerked around by their health care provider????

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Anonymous
Anonymous Member Posts: 1,376

Must vent because this seems to be a continuing theme for me!!! 

1.  When I went in for my first mammography after a suspicious mass was seen on a CT scan, the radiologist told me,  "You have CANCER."  (that was before a biopsy)

2.  After the biopsy, I was scheduled for breast conserving surgery.  The day of the surgery I went in to hospital's admitting to find out my surgery had been cancelled because the doc called in sick. (I teach school and it takes 2-3 hours to write plans for a substitute, not to say I just wasted a precious sick day!!!)

3.  A week later, I was scheduled for breast conserving surgery, I went to radiology to get the dye, the wires, etc., when they said the radiologist said he had found a second tumor on the 2nd CT scan and decided it was too far from the biopsied tumor to consider breast conserving surgery.  He asked, "What do you want to do, get a mastsectomy NOW or put the surgery off AGAIN and biopsy the second tumor?  I hate snap decisions!  I waited.

4.  I was considering internal radiation, but knew that if I had positive nodes, I would not be a candidate for internal radiation.  I'm wondering, why then did they go ahead and place the catheder in my chest when they found suspiciously enlarged nodes that they commented in my surgical report that were thought to be cancerous?  I had to walk around a week with that tube sticking out of my chest before they yanked it out!  Now I have this bullet hole that wasn't stitched or closed, just a gapping hole...  very pretty! - 2 positive nodes.

5.  Okay, still trying to stay positive!!!  Went to talk to my Onc Doc. I opted to participate in a clinical trial for reoccurring cancer.  I figure something good should come out of this.  I'm a science teacher, I talk the talk, then I should walk the walk... right?  No one said anything about a port???  I stumbled upon info about ports on this site, Thank God!!!  

6.  I was first scheduled for my first chemo last Tuesday.  Yep, they cancelled it because they still hadn't received a test that would allow me to be enrolled in the clinical trial.  I'm not an idiot, they didn't say anything about this test or the results when they scheduled me for the chemo???  Fine!  I asked for a port instead!  Onc's nurse said they like to try an IV the first time and then if a port is needed then they'd do it.  She said there is more of a chance of infection.  I asked, doesn't the chemo drugs literally destroy the elasticity of the veins and arterties? And don't I only have one arm to use?  And isn't healing more difficult once chemo has started?  The Onc Doc's nurse said they'd talk to my surgeon.

7.  I was scheduled to visit with the Cancer clinic so they could give me "Chemo Training" (whatever that is), I may never know, they cancelled it because the clinical trial test is still not in... and that determines the kind of treatment I'll receive.  I love being in the dark!  I love being jerked around as they called 30 minutes before I was to leave from school early.  Yes, I had already written my DAMN lesson plans.  On the bright side, I didn't waste any sick leave time, but did hack off the substitute!   

8.  The Surgeon's nurse called me up while I was at school 20 minutes before lunch to ask if I could come and get my port in 90 minutes.  I thought this is weird, I thought this was a surgical procedure and had read that sedation was used, etc. I wanted to get going on this, I wanted some action, so I said I could be there.  I wrote my dam lesson plans, drove like a maniac to get there on time.  Yep, stupid me, they cancelled it, said they wouldn't be able to do until after December 1st...  I didn't cuss, but I was very clear in communicating that I better get that port tomorrow, no, not just a port, but a POWER PORT!!! (Tim Allen...ar-ar-ar-ar)

9.  While I was talking to the surgeon (I had 17 nodes removed) I complained of the cording that I had, the numbness that was traveling to my middle two fingers, told him I was afraid of lymphodema...  He had never heard of cording?  Period.  End of discussion.  Isn't this B***S***?

10.  I'm laying in bed recovering from today's POWER PORT surgery!  Yea me!  

Thanks for listening!  Trying to be strong as I am STILL waiting my first chemo treatment.

Love you all, Sara 

 

Comments

  • mrsnjband
    mrsnjband Member Posts: 1,409
    edited November 2010

    I am so sorry that you have been treated this way.  I've had some  issues with some of my treatments but nothing compared to yours. 

    My one suggestion to you is that if you are not happy with the level of care you are getting then find a different doctor or care facility. 

    Sending love & support. NJ

  • Anonymous
    Anonymous Member Posts: 1,376
    edited November 2010

    I live in the sticks and already drive 45 miles to the nearest Cancer Center.  The next closest one is about 80 miles away...  I am afraid that if I switch horses then it'll just delay the whole process more?

    Thanks... Maybe I have had enough...  I don't know.  I am always well behaved and in control, never raise my voice, and I never allow the doctors to see me cry (grew up in a household of boys).  However, that may change!

    Sara 

  • dlb823
    dlb823 Member Posts: 9,430
    edited November 2010

    Hi, Sara ~ Sorry you're having such a rough time of it.  You know, when I started reading your post, my initial reaction around #3 was -- wow -- you need to calm down a bit because you are way too hyper-stressed.  But as I read on, I started thinking --- OMG, this is way beyond a thing or two not going as planned!  And by the time I finished, I have no doubt that the wisest thing you can do is find another medical team.

    I know it seems like a hassle, but the hands you are in are extremely incompetent re. scheduling and planning, which raises a huge red flag in my mind about what they may let slip through the cracks when it comes to your diagnosis and treatment.

    Sara, I also started out with the convenient medical professionals where I live.  My bio page tells the rest of the story.  I ended up driving 3 hrs. to UCLA, and I would do it again in a heartbeat.   Being diagnosed with and fighting breast cancer is stressful enough, and you need every bit of energy to go to making wise decisions about what you're doing, and healing.  You do not need the type of stuff that's going on with your inept medical team. 

    I don't know where you live, but I would say if you're within a couple of hours of any of these NCI-designated comprehensive cancer centers, please go there for a second opinion.  You can then make up your mind yourself if it's worth the drive or if you want to put up with the care you've had to date:   http://cancercenters.cancer.gov/cancer_centers/map-cancer-centers.html

    This is your life we're talking about, and I am really concerned that your local doctors may not be up on the latest research and treatment information that you deserve, and their more than casual attitude about scheduling, etc., is pretty outrageous.  JMHO, and if I lived near you, I would offer to drive you for a second opinion ~   Deanna

  • lago
    lago Member Posts: 17,186
    edited November 2010

    pasofino222 I have been happy with my care but I have had screw ups. It wasn't the doctors though. Mostly support staff. I have to agree though you should consider another facility. Right now your health care providers are causing you more stress… not good.

    I live in a big city so there are 2 NCI-designated centers but didn't choose them but… the cancer center I do go to is at a teaching hospital with outstanding doctors. Yes NCI designated center is nice to have but that doesn't mean those that are not won't be good either.

    You can also check here for ratings on hospital care for cancer:
    http://health.usnews.com/best-hospitals/rankings/cancer?page=1

    (I go to the #43 hospital although both the #27 and #15 are in my city. My breast surgeon was trained at the #2 hospital. I also heard that both the #15 and #27 can treat you like a number when it comes to chemo. IMO it's all about the doctors. NCI status is a place to start but do look at your doctor's credentials too).

  • NativeMainer
    NativeMainer Member Posts: 10,462
    edited November 2010

    I can tell you from experience that if you do not yell, cry, complain, and make a rukus you will keep getting this kind of treatment.  Call the hospital and talk to the patient relations person or patient advocate.  File a formal complaint on each incident.  Go the the Joint Commission web site and file a complaint with them (http://www.jointcommission.org/).  Contact your state's licensing division and file a complaint with them.  Tell the hospital and the doctor that you have filed these complaints and that you will continue to file complaints until you get competent treatment.  Remind them at every phone contact and appointment that you are keeping notes for further complaints.  Get copies of your records and tell them you want them for a review by a medical malpractice lawyer.  Once they know you won't just roll over and let them walk all over you they'll start treating you like a human being, like you deserve. 

  • DiamondGirl
    DiamondGirl Member Posts: 1,046
    edited August 2013

    I just stumbled upon your thread and I'm sorry that you have to go through a bunch screw ups like that.  I have HMO insurance and often felt being treated like cattle.  I want to inform you that you can request for a Case Manager with your med insurance.  They will give you information about treatments, answer questions and even schedule appointments for you.  If you needed to get prior-auth, they can surely expedite things.  It is a free service and even if you don't think you need, it is good to have in place.

    I totally agree with NativeMainer, do not let them walk all over you.  Remember, only the squeaky wheels gets oiled, stat !

    Good luck with you, please keep us posted on your treatment. Have you joined other threads like "starting chemo in "certain month"" and or "starting rads treatment"...also a reminder, you can only post 5 posts until you reach 50 posts.  You can always PM (private message) others and there's no limit.

    p.s. - I would make a complaint to the office manager at your onc's office and tell her about the last minute cancellation that waste your time.  They need to know that.

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