Re-excision misery

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Kitchenwitch
Kitchenwitch Member Posts: 374

I don't have a date set yet for my re-excision but I'm starting to pile up a lot of fury at Columbia, where I had the lumpectomy. My BS's support staff is nasty and hard to reach. I just got an enormous stack of enormous bills. Billing department didn't even wait for insurance to kick in before just sending me a bill for the entire amt of the surgery (which obviouslly I'm not going to pay till I hear back from insurance).

Just every single step of this (including waiting for various test results) has been SO unpleasant - I'm truly sorry I chose Columbia, though I do think my doc did a decent job. It's just bad luck about the re-excision. The margin isn't wide enough.

Is it inadvisable to switch BSs at this point? Because I'd do it.

Thanks in advance for any advice or support. Obviously if I stay with Dr. Joseph I'll drop her and switch at the first opportunity just to save myself dealing with her office staff, but maybe it's best to let her do this second procedure?

Comments

  • sweatyspice
    sweatyspice Member Posts: 922
    edited March 2010

    I'm really surprised, I had very few problems with them - though they certainly weren't perfect. 

    Who do you have to talk to for the scheduling, Sylvia (or is she only for Feldman)?  Have you called the nurses - Karen or Cynthia?  Or Nancy, the patient navigator??  I think they all work for the whole department.   I would, I'd probably call all of them!

    Call billing and make sure they've submitted the claim to your ins co.  Sometimes they screw up and just send you the bill directly w/o even submitting it to ins.  (both Columbia and NYU have done that to me, and Beth Israel made complete mess of billing - I think they all screw up billing).

    As to whether it's inadvisable to switch docs now, I dunno.....that would scare me.  But if I couldn't get Columbia to get their shit together, I would.

    I'm tempted to call Karen right now......they always treated me fabulously.  If you want me to call any or all of them, say the word.  They'll remember me, and they liked me (I think)! 

  • dsj
    dsj Member Posts: 277
    edited March 2010

    so sorry you are having all this trouble; exactly what you do not need at this time.  I have no idea how NY hospitals work.  I think at this point, though, it would be a lot more complicated to change BS.  I think when they do a re-excision, the surgeon works from the way s/he handled and marked the pathology, etc. in the first lumpectomy.  I would think at this point, you want the person who started and who knows what she did first time. 

  • Kitchenwitch
    Kitchenwitch Member Posts: 374
    edited March 2010

    DSJ & Sweaty, Thanks. you're right that it's probably not a great idea to switch BSs at this point. But for followup I certainly will.

     I did call billing to discuss the surgery bill. Not really sure why they'd just send an amt for the whole bill when they contaced insurance. I think they said they sent me this bill after waiting all of two days for ins. to get back to them.

    Sylvia handles patients for Dr. Joseph. She's always been fairly talk-to-the-hand with me. Not sure why. They were difficult to work with scheduling the mammogram I had today, and Sylvia chided me for not taking an appt that was offered less than 24 hrs away - I didn't have anyone to watch my kids, otherwise I would have

    I haven't found Nancy the Navigator all that helpful. The first thing she did was tell me that if I was getting info from the Internet, I'd have to be careful. "It's not all reliable, you know," she said. Grrrrr. Later, she, too chided for not taking info that she offered at at time when I was overwhelmed and depressed, having just found out that in addition to the lumpectomy I'd also be having a biopsy. "Well, you didn't wat it when I offered it to you." OK - so you know, I'm kind of done with her. About all I can say about the dept is that they keep refilling the valium scrips.

    Sorry for all the venting and ranting. I've had healthcare out of NYC and it's always nicer - tho I had a procedure at Cornell last fall and it was really quite nice. I have more nasty stories about Columbia but I'll spare you;

  • sweatyspice
    sweatyspice Member Posts: 922
    edited March 2010

    I always found Sylvia to be overworked and rushing, but for the most part she did what she said she was going to do.  I did find her (and everyone) fairly difficult to reach, they often didn't return calls until after 5pm, but they usually did get back to me the same day.

    I agree that Nancy the Navigator can be quite useless, but if the most pressing issue is that you can't get a re-excision date out of them, well, I'd be calling every single one of those people repeatedly until I got my damned date.  And I'd stop by if I had to.  I mean, it's been weeks!  What's the f***ing problem?

    Karen and Cynthia weren't perfect, but I found them very helpful.  Have you spoken to them?  They can bug Sylvia for you.  They did for me.

    I was pissed once because Cynthia put things in motion which ended up with me having an emergency MRI biopsy app't, which I didn't feel was necessary and was ridiculously inconvenient for me.  I would have been just as happy to wait another few days - but no, for some reason they made me an emergency app't at 7am, which threw the radiology dep't into an uproar and caused all kinds of unnecessary nonsense.

    Also, once in the beginning, Cynthia seemed to be giving me some BS crap about .... well, the bottom line seemed to be that your negative or positive thoughts could cause or prevent cancer.  I told her we'd have to agree to disagree.

    And after my MRI biopsy I was bleeding like a stuck pig, the anesthetic was wearing off, and all those bee-yatches were giving me shit about giving me a Tylenol.  It might be a federal regulation or something that they can't just hand you a Tylenol, at least I hope so - because as far as I was concerned there was no excuse.  I can't remember if someone slipped me one in the end, out of their purse.

    But anyway, you had a mammo today and left without getting a re-excision date?  Did you stop in to see them while you were there?  What was their excuse?

  • Kitchenwitch
    Kitchenwitch Member Posts: 374
    edited March 2010

    Hey, Sweaty, thanks for the advice. the problem is that i went to 60th st. for the mammo (much more conv for me plus I had to do the EKg & bloodworrk AGAIN).  The rad. was too busy to talk to me (naturally) so I figured i'd work it from uptown. Finally reached Sylvia; she said she'd tell the nurse to call. Called this morning; left message for nurse (Karen, I think). Called Nancy the Navigator at 1:20 (their lunch hr) and she said the nurse was in procedures all morning but she'd have her get back to me.

    It's a holiday weekend. Husb advises me to call back at 2:45 but I'm basically resigned to waiting on them yet again. I'm sure I will not be getting any scheduling or proc. info before Mon or Tues. It just seems to be the way they roll with me. It's VERY frustrating.

    I think i'd have just passed out with rage had anyone suggested to me that my own pos or neg thinking had caused my condition. Did you ever mention it to anyone there? Besides - where would SHE be without our condition, HUH?? Did she ever think of that?

    Sorry about your after-procedure bleeding and lack of meds. Their recovery room is sort of not that great.

  • sweatyspice
    sweatyspice Member Posts: 922
    edited March 2010

    I don't think I was ever in a recovery room there, and Cynthia is a BC survivor. 

    Keep calling Sylvia and Karen, and bug Nancy too if necessary.  As I said, they can take a while to get back to you, but they do get back to you. BUT they are on the same floor, and however overworked Sylvia may be, if you annoy enough people enough times, they'll want your annoying-ness to stop and they'll push Sylvia to schedule you already!

    PS - I just threw up.  Lovely.  Not BC related, I don't think.

  • Kitchenwitch
    Kitchenwitch Member Posts: 374
    edited March 2010

    Nancy DID call back, was fairly nice, told me I wouldn't need wires for the next procedure. I didn't realize they were actually looking for more DCIS and didn't find any so that's good news. She used that as a lever for telling me I don't need more xanax (since there was no one there to call in the scrip). "Just take deep breaths!" she said.

    However, I did get a date for the re-excision (April 7) and some assurance that they'd try really hard to make me be the first patient of the day since I have serious childcare issues (older son is autistic and very difficult; we can't just leave him with a neighbor).

    Sorry to hear you threw up. Are you feeling better?

  • sweatyspice
    sweatyspice Member Posts: 922
    edited March 2010

    Yeah, I have a cold I can't shake and spent the day with Momster.  Couldn't stop coughing, amd STILL coughing right now!  When I finally got home last night around 10:30pm, I had some hummus and pita bread for dinner - I wonder if the hummus was bad?  Made it to my bathroom sink, which is now all clogged.  I hope Liquid Plumbr works on this!

    But back to BC, call them again about the Xanax.  Or call Cynthia, she's a Nurse Practitioner and I think she can write you a prescription herself.  I'm not sure if Karen is.  Which, now that I think of it, is making me even more pissed off about the post MRI biopsy "We can't give you a Tylenol incident."  Bug them for Xanax!

    I can give you Cynthia's number if you don't have it, or you could probably ask Nancy the Navigator for it, and whether Cynthia (or anyone else other than your Dr.) can give you a prescription for Xanax.  I'm almost positive that Cynthia did it for me, I only got one or two, enough for the procedure, so it wasn't like they were assisting me in becoming addicted.

    What do you mean they were looking for more DCIS but didn't find it?  I thought they biopsied the second area in the first sugery, and it WAS more DCIS - so are they just after a wider margin for the whole thing?  Now I'm confused. 

    At least you've got a date now!!

  • Kitchenwitch
    Kitchenwitch Member Posts: 374
    edited March 2010

    Sweaty, Sorry about your cold. Hope it gets better soon.

    Wish I could tell you more about what they were looking for and what they found - frankly, I have no idea. Not a lot of info coming from up there. Kathie Joseph was a little vague on what the purpose of the mammo was, and I was so focused on getting post-lumpectomy results I probably missed a detail or two. On the other hand, my husband was there and he didn't hear specifics on looking for new versus making sure old was gone. So... uh... feeling clueless and stupid; will try to find out more next week.

    I may ask you for Cynthia's number. I need Xanax. just finding this a horrendous time.

    Thanks

  • sweatyspice
    sweatyspice Member Posts: 922
    edited March 2010

    Get a copy of your path and mammo reports, Karen can fax them to you.  Call now and leave a message so she'll get it early - when she comes in. 

    As helpful as I found the nurses to be, reading my reports was more helpful.  Sometimes it seemed like the nurses were only skimming them, or intentionally wanting to hide the details, or dumb, or something - I didn't find this only at Columbia, I found this pretty much across the board.  If the situation at Beth Israel hadn't been such a complete mess to begin with, and I hadn't been set immediately on the "I need to take control of this myself" path, I don't know if I'd realized half the things I did - and I'm probably clueless to the other half.

    (Or maybe it's because I'm a complete weirdo.  From what I understand most women really aren't interested in learning about their disease, they just want to do what they are told and not have to think about it, so that's why the nurses (and sometimes Drs) don't really get into what's in the various test reports with the patients.   Ex: a very good friend of mine was recently diagnosed with lymphoma.  She's basically delegated her treatment decisionmaking to her brother, who is a Dr. of internal medicine.  She just doesn't want to deal with cancer to the extent she doesn't absolutely have to.  She has zero interest in looking at and understanding her path reports, that's her brother's job.)

    At a certain point, I found myself far more educated on DCIS, or at least MY DCIS than the nurses, and only my conversations with the Drs were worthwhile.  But I'd never have had those conversations with my Drs if I hadn't already read my path reports.

    Before surgery, I had like an hour long, in person, convo with the nurse at NYU whose job is to counsel patients pre-operatively.  She admitted that she'd been a breast oncology nurse for 20 years, and couldn't answer most of my questions.  She also stirred the pot and unnecessarily brought up issues I thought I'd already gotten comfortable about through discussion with my Dr.  Net result, another bazillion panicked emails to my surgeon which resulted in a face to face app't.  The surgeon answered all the questions in 10 mins or less and all was good (or as good as it was gonna get) again.

    I still think Feldman is the best in that regard.  He's so much more straightforward than the others I've dealt with, too bad he wanted to do a surgery I wasn't comfortable with.  I still think about going back to him for follow-up...

  • Kitchenwitch
    Kitchenwitch Member Posts: 374
    edited March 2010

    Hey, Sweaty. I have a copy of the path report - Kathie Joseph gave it to  me when I went in to get results after lumpectomy. I've sort of looked at it, sort of not. I know my ER/PR status now (both pos) and a couple of other things - it's fairly detailed and complicated. I think I know enough to know that I won't be skipping rads.

    My problem is that this is like the 4th or 5th Very Complicated medical situation my husband and I have gone through together. My MO now is to find a dr. I trust, arm myself with some info but let the dr. handle it for the most part. I CANNOT do any more heavy lifting, medical-info-wise-speaking. I just don't have it in me. And it's frustrating beyond words that DCIS has so many gray areas.

    My nuclear grade is 2 (or 3, depending on which part of the report I'm looking at); the two spots are each under 1 cm. My predisp to clotting has to be re-examined and considered. I think those are my big factors.

    Actually, Kathie Joseph was the only one of three BSs who was on the phone with the radiologist when I went to visit her. She was the only one to say there was a second suspicious spot that had to be biopsied (done during lumpectomy). It IS in fact DCIS so it's so weird that the other two didn't seem to see that part of the original biopsy path report - the part that says this should be biopsied in light of the results of the FIRST biopsy. So that's why I went with her.

    Surgically I think she did a great job. I'm obviously going to lose around a cup size and be lopsided but two weeks out I felt really good. Sigh. Back for more soon, I guess.

  • sweatyspice
    sweatyspice Member Posts: 922
    edited March 2010

    Do you want to get a copy of the mammo report, or do you want to let it slide?  I ask because you seemed not to know why they were doing it, so you might be interested in what the report says.  If you don't want to go there, so be it.

  • dsj
    dsj Member Posts: 277
    edited March 2010

    I think they do a mammogram before a re-excision if they're not sure they got all the calcifications out?

  • tovahsmom
    tovahsmom Member Posts: 196
    edited May 2010

    Kitchenwitch wrote:

    "but maybe it's best to let her do this second procedure?"

    I had the same situation and I did switch doctors and let another doctor go in for the re-excision. It wasn't a problem and it didn't seem to matter.

    I started out with a general surgeon and then switched to a breast surgeon for the re-excision. 

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