WARNING: HEADCOVERS.COM

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Seven11
Seven11 Member Posts: 162
edited June 2014 in Managing Side Effects of Breast Cancer and Its Treatment

I won't bore you all with the details, but I want to warn all of you not to order from them.  They are total thieves - their customer service is horrendous and they are total nickel and dimers.  If you want to hear my sob story, pm me, but please be cautious dealing with them.  The last thing in the world we all need is to be yanked around by unscrupulous business people at this time in our lives!

Katie 

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  • priz47
    priz47 Member Posts: 470
    edited February 2009

    Not sure what happened with you, but my experience was positive. i ordered from them several times for scarfs and always got them on time. I also have had people ask me where igot my scarfs and recommended them.

    D

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  • Seven11
    Seven11 Member Posts: 162
    edited October 2010

    I've ordered from them many times.  If your order goes smoothly, it's fine.  If there's a problem though, their service is awful.

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  • Seven11
    Seven11 Member Posts: 162
    edited October 2010

    Oh, and I should add, the order that went wrong was the last order, of course.  I got no response from customer service at all.  It's irritating because they claim to have a president who is a BC survivor and runs a business with us in mind, but they don't seem to walk the walk.

    Ok, the vent is over.  Just please be careful.

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  • Poppy
    Poppy Member Posts: 405
    edited February 2009

    That's a shame. I ordered from them several times in 2005 and never had a problem. Not the kind of business that should have crappy customer service (not that ANY should!)

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  • shiny
    shiny Member Posts: 892
    edited February 2009

    Just adding my own personal experience. I have bought from them on 2 occassions.

    I found the quality of the hats very very good.

    I found their shipping department, less good. However. I found that talking to them on the phone and then calling back to make sure the order was done and shipped helped.

    I found it true that they need help with their shipping dept, but they were always courteous, just not very swift, without a bit of "chasing".

    Because they have such a good range at affordable prices and there isn't much out there otherwise for the hat wearing girls, I still recommend them. I hope that they read this and get it together as there really is no need for the issues they have, especially since the actual product is so good.

    Shiny

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  • LorenaB
    LorenaB Member Posts: 937
    edited February 2009

    That is just awful, sorry you had such a bad experience.  I got my "wiglet" from them (half wig, called "hat with hair") and I can  honestly say that it was the only relief in my whole baldness journey. After it arrived in the mail, I tried it on, put on a cute hat, and saw myself in the mirror for the first time in a week.  The half-wigs they sell at TLC are terrible, I never wore them, just stuck with my curly one from headcovers. If I had to do it again (and I pray I never will) I would risk their horrible customer service for their inexpensive and excellent products.  But you are right, no one should treat customers badly, but especially customers who are in the midst of cancer treatment.  Maybe they will get wind of this thread and make more of an effort.

    Lauren

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  • Poppy
    Poppy Member Posts: 405
    edited February 2009

    Shiny makes a good point about Headcovers.com being just about the only place out there. I did a lot of google searches and the other stuff that popped up was really crappy looking. I wish I could sew caps b/c I would make cute ones!

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  • Seven11
    Seven11 Member Posts: 162
    edited October 2010

    Thanks everyone - that's what I think too - they are the only game in town and their product is good.  I think that may lead them to not feel the pressure to provide good service.  I hope you're right, that they get their act together and don't take advantage of their dominance in the market.

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  • thegoodfight
    thegoodfight Member Posts: 560
    edited February 2009

    I actually ordered from a wonderful website    www.4women.com

    Their scarves are pre-tied and cotton lined.  They each come with a matching scrunchie which lets you change the style.  They are awesome and I get compliments wherever I go.  The prints are just beautiful.  They are pricey, but worth every bit.  I think I paid $50 for each of my three scarves .

    I must add though that when you first go to the website, you will probably wonder about what I am saying because the models and the website could use a little work in my opinion.  But I can assure you that you will be delighted with anything you order.

    They are also very quick, order usually arrives within 48 hours.

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  • Seven11
    Seven11 Member Posts: 162
    edited October 2010

    Thanks for the information!

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  • desdemona222b
    desdemona222b Member Posts: 776
    edited February 2009

    I think the hats on this website are pretty darn cute:

     http://www.hatsscarvesandmore.com/

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  • Celtic_Spirit
    Celtic_Spirit Member Posts: 748
    edited February 2009

    I've purchased from headcovers.com. It's also operated by a breast cancer survivor. Their shipping was incredibly fast, and I had no trouble at all with ordering or customer service.

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  • denise1962
    denise1962 Member Posts: 193
    edited February 2009

    I too  have ordered from them twice in the last 2 mos and have not had any problems.

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  • chiquita
    chiquita Member Posts: 135
    edited February 2009

    Thank you, I was just looking in the site to order some head-covers.

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